Job Ref: DJKG1288
Job Title: Head of Customer Service/Customer Service Manager
Salary: £55k (plus benefits and 25 days holiday)
Employment Type: Permanent
This is a fantastic opportunity for an experienced Customer Service Manager or Head of Customer Service to join an innovative and forward-thinking digitally led organisation. The Customer Service Manager/Head of Customer Service position will be responsible for a team of between 16 and 20 people and have 2 direct reports.
This role reports to the Operations Director and you will work to reshape the overall business strategy and provide critical support to deliver outstanding customer experience.
As the Customer Service Manager/Head of Customer Service some of your responsibilities with be:
• Creating a vision and strategy for the customer service team
• Implement employee engagement and experience
• Provide innovative, proactive and creative leadership
• Deliver improvement to the customer journey across all touch points
• Work closely with the Operations Director
This position would suit a Customer Service Manager that is looking for a step-up or a Head of Customer Manager that has recently moved into this post or has been seconded to this position. Ideally someone that has a background within start-up and/or FMCG/retail environment and a track record of building and scaling teams.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.