Customer Experience Manager (Voice of Customer/ VOC)

Job Ref: DJHC4270
Job Title: Customer Experience Manager (Voice of Customer/ VOC)
Location: South East
Salary: Up to £55k basic + car + 20% bonus
Job Type: Permanent

I am looking for a talented and innovative Customer Experience Manager to join an organisation currently undergoing significant transformation.
This role will involve the effective programme management and utilisation of customer feedback and insight, to improve the customer experience. This role will have significant influence over many business areas.

Some of the responsibilities will include:
• Lead the review of specific customer feedback and insights to ensure the wants and needs of customers are acted upon
• Facilitate engaging sessions, with colleagues across the business, to develop creative solutions and propositions to meet the needs of the customer
• Be accountable for the delivery of improvements to the customer experience driving business outcomes
• Ensure improvements to the customer journey are fit for purpose whilst ensuring commercial viability
• Be the voice of the customer and work cross functionally to influence and change the customer agenda

If you are interested in applying for this position, you will need to have strong customer experience background, having worked extensively with customer insight, utilising your communication and influencing skills to drive change cross functionally. Programme Management experience would be beneficial.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJMA1787
Job Title: Customer Experience Manager
Location: Anglia/South East (Cambridgeshire)
Salary: to £40-50k plus bens.
Job Type: Permanent IMMEDIATE START AVAILABLE

This is an opportunity for a proven, process driven customer experience manager to take responsibly for the end to end customer journey across a number of product and service propositions.

Working with senior stakeholders across an international, complex business you will utilise your skills to identify and analyse potential issues and opportunities, develop a customer roadmap and initiatives to deliver process improvements which create a seamless, more efficient and or streamlined customer experience.

You will work closely as a subject matter expert and trusted business advisor to drive customer centricity and process improvements. Deliver root cause analysis and customer insight to help business change strategies.

You will need excellent communication and influence to work collaboratively and inform stakeholders across the wider business.

If you are interested in applying for this position, you will need proven experience in delivering process improvements across customer journeys. Experience, or exposure and or qualifications in Lean, Six Sigma and or Prince 2 methodologies will be a distinct advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Recruitment Consultant

Ref: DJRL1030
Role: Recruitment Consultant
Location: Lichfield, Staffordshire, Midlands
Salary: Competitive Salary + Uncapped Commission

Why not work in one of the most beautiful and historic Cities in the UK, with beautiful architecture including the three spired cathedral and a plethora of resturants and bars.

Based right in the centre of this stunning City, Douglas Jackson are an independently owned, boutique recruitment consultancy who offer a professional, high quality recruitment consultancy and executive search services for permanent, or fixed term contract for mid and senior management level appointments across the customer landscape.

We have an opportunity for an individual who will be focussed entirely on developing new and existing relationships to identify leads and opportunities within this predominantly more technical skill set environment, placing skilled individuals on a permanent and fixed term contract level.

Working closely with the existing team to manage and nurture existing and new accounts to ensure the best level of customer service is realised. Supporting the team and customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service.
In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services at a mid, senior and executive management level, on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer a competitive basic salary and uncapped commission of up to 50% of billings and attractive benefits. We have weekly, monthly and quarterly incentives which give you the opportunity to finish work early, meals out and much more.

Our offices are situated just 5 minute walk from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.