Customer Insight Manager

Job Ref: DJPF1223
Job Title: Customer Insight Manager
Location: Nottingham, East Midlands
Salary: £35,000 Plus generous holiday allowance and pension, Flexible Working
Employment Type: Permanent

As the Customer Insight Manager, you will have responsibility for further developing a successful and established business insight team. The Insight department was set up four and a half years ago and has built a market leading reputation for their work on segmenting our audience.

Some of the Responsibilities include:
• Maintain and build the insight department, through setting, implementing and monitoring of departmental objectives, service plans and budget.
• Embed a culture of evidence-based action
• Establish and maintain an organisational-wide performance monitoring ‘segmentation’ dashboard that enhances existing processes and based on strong information management and data integrity principles.
• Direct line management responsibilities for insight specialists, website/data specialist
• Proactively and continuously review the strategic and operational insight needs of departments. ranging from data collection, KPI setting advice and monitoring, data interpretation and training.
• Collect relevant insights using a range of innovative and appropriate qualitative and quantitative research methods.
• Assess current and future trends, issues, needs, behaviours and perspectives
• Support the development of the membership database and website platform, leading on new improvements

If you are interested to apply:
• Demonstrable experience in an insight or customer analytics role, including developing and executing an insight strategy, producing actionable insight impacting on business benefits and the development and use of segmentation and personas.
• Experience and ability of applying insight knowledge to influence and improve marketing and communications activity.
• Advanced user of analytical software (including MS excel, survey sites, SPSS or equivalent data analytics software).
• Experience of managing staff and using performance management mechanisms.
• Demonstrable experience of working with partners and managing external suppliers/consultants.
• Demonstrable experience of designing, delivering and reporting on research projects that utilise both qualitative and quantitative research methods, for example, observation, interviewing, focus groups, interactive workshops, ethnographies, forums and surveys.
• Proven ability to analyse and convert complex information into concise and meaningful conclusions (including marketing mixes and viable action plans) and experience of delivering research findings and/or providing training to colleagues in an engaging and meaningful way.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Recruitment Consultant

Ref: DJRL1030
Role: Recruitment Consultant
Location: Lichfield, Staffordshire, Midlands
Salary: Competitive Salary + Uncapped Commission

Why not work in one of the most beautiful and historic Cities in the UK, with beautiful architecture including the three spired cathedral and a plethora of resturants and bars.

Based right in the centre of this stunning City, Douglas Jackson are an independently owned, boutique recruitment consultancy who offer a professional, high quality recruitment consultancy and executive search services for permanent, or fixed term contract for mid and senior management level appointments across the customer landscape.

We have an opportunity for an individual who will be focussed entirely on developing new and existing relationships to identify leads and opportunities within this predominantly more technical skill set environment, placing skilled individuals on a permanent and fixed term contract level.

Working closely with the existing team to manage and nurture existing and new accounts to ensure the best level of customer service is realised. Supporting the team and customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service.
In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services at a mid, senior and executive management level, on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer a competitive basic salary and uncapped commission of up to 50% of billings and attractive benefits. We have weekly, monthly and quarterly incentives which give you the opportunity to finish work early, meals out and much more.

Our offices are situated just 5 minute walk from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.