Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Project Manager

Job Title: Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Project Manager
Location: Swindon – South West
Salary: Up to £45,000 plus bens
Job Type: Permanent

An opportunity for a Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Project Manager to take responsibility for a multi-channel, digitally aligned and ever evolving customer experience operation.

As the Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Project Manager within customer service, you will work with the Continuous Improvement team to identify and develop the best customer journey through every channel, using insight, data and market intelligence to drive a positive Customer Journey and have a positive impact on NPS/CSAT scores.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible outcomes.

Some of the duties and responsibilities for the Customer Experience Manager – Customer Journey Manager will include:

• Champion the design and implementation of the customer journey over every customer channel.
• To build and maintain solid long-term relationships with internal stakeholders
• To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
• Drive continuous improvement ethos within the business
• Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Project Manager working with a team of customer service professionals to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Continuous Improvement Manager

Job Ref: Ref DJEM1002
Job Title: Continuous Improvement Manager
Location: Warrington / Chester
Salary: up to £66k plus bonus, private medical cover and company discount
Job Type: Permanent

This is an opportunity for a proven, process driven Customer Experience Manager to take responsibly for the end to end customer journey across a number of product and service propositions.

Working with senior stakeholders across an international, complex business you will utilise your skills to identify and analyse potential issues and opportunities, develop a customer roadmap and initiatives to deliver process improvements which create a seamless, more efficient and or streamlined customer experience.

Some of the responsibilities

• Manage and lead a team of Continuous Improvement Analysts
• Design and deliver Lean Six Sigma training to all levels of the business
• Coaching and mentoring CI Analysts
• Project management of a portfolio of Lean Six Sigma projects

If you are interested in applying for this position, you will need proven experience in delivering process improvements across customer journeys. Experience, or exposure and/or qualifications in Lean, Six Sigma and or Prince 2 methodologies will be a distinct advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

CRM Manager – Digital Marketing

Job Ref: DJJM1204
Job Title: CRM Manager – Digital Marketing
Job Location: Coventry – Warwick – Solihull – Birmingham – Northampton
Salary – £45,000 – £50,000 + Bens
Job Type: Permanent

Reporting to the Head of Customer Service, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in managing and developing the existing relationship with clients through effective digital marketing and strategy, ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant success in order to maximise all business opportunities through CRM channels.

Some of the responsibilities will include:

• Provide lead on the whole CRM marketing process and policy focusing on retention and customer service for existing clients.
• To ensure a first-class customer experience in all interactions, building Client relationships and securing business
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To design and implement lean and effective customer journeys focusing on omni channel networks

The ideal candidate will have a passion for and be able to show previous experience of working through an omni channels, understand customer needs and be able to evidence first-hand experience of delivering results. Individuals with excellent communication skills, who can cite significant experience of CRM Management through change and can evidence a strong digital marketing background where they have continuously exceeded target may have an advantage.

If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJMA1787
Job Title: Customer Experience Manager
Location: Anglia/South East (Cambridgeshire)
Salary: to £40-50k plus bens.
Job Type: Permanent IMMEDIATE START AVAILABLE

This is an opportunity for a proven, process driven customer experience manager to take responsibly for the end to end customer journey across a number of product and service propositions.

Working with senior stakeholders across an international, complex business you will utilise your skills to identify and analyse potential issues and opportunities, develop a customer roadmap and initiatives to deliver process improvements which create a seamless, more efficient and or streamlined customer experience.

You will work closely as a subject matter expert and trusted business advisor to drive customer centricity and process improvements. Deliver root cause analysis and customer insight to help business change strategies.

You will need excellent communication and influence to work collaboratively and inform stakeholders across the wider business.

If you are interested in applying for this position, you will need proven experience in delivering process improvements across customer journeys. Experience, or exposure and or qualifications in Lean, Six Sigma and or Prince 2 methodologies will be a distinct advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.