Trainer (Contact Centre)

Job Ref: DJKG1302
Job Title: Trainer (Contact Centre)
Location: Hertfordshire and the Greater London area
Salary/OTE: £30k to £35k
Employment Type: Permanent

This is a fantastic opportunity for an experienced Trainer who has worked in a contact centre/customer service setting to join an outstanding market leading organisation within a service environment.

This is an established company and as Trainer you will be part of a small team and play a pivotal role in the organisation working closely with the Quality Team. This role is focused on the onboarding training and will report into the Training and Quality Manager.

As the Trainer some of your responsibility will be to:
• Plan, design, deliver and manage the induction and ongoing training events
• Evaluate the effectiveness and efficiency with various induction and training events
• Upskill Customer Operations Team
• Ensure you deliver end to end training

If you are interested in applying for this position, you will need to have a passion for delivering exceptional Training with a natural energy to deliver onboarding training. This role would suit someone that has been a trainer within a contact centre or customer service centre.

The role is Monday to Friday and may require occasional flexible hours.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.