Contact Centre Manager, Client Services Manager

Ref: DJKG1244
Job Title: Contact Centre Manager, Client Services Manager
Location: Essex, South East
Salary: £40-45k base plus bonus and bens dep on experience
Employment Type: Permanent

Working for a growing quality led business and supporting a high profile brand and service portfolio, this is an opportunity for an experienced Contact Centre Manager to mange the client relationship and client service management and lead a team of Team Leaders and Advisors in operational delivery.
Opportunity to manage a growing team, working on behalf of an established retailer to ensure delivery of exceptional customer service and experience.

The Role
This role would suit an experienced Contact Centre Manager and Customer Service Manager across Contact Centres or Customer Service.

The main responsibilities will be to manage corporate stakeholders and have an adaptable and strong entrepreneurial nature to manage this client. You will report to the Head of Operations.

Some of the Duties and Responsibilities:

• Responsible for coordinating the delivery on on-going services to the customer
• Building strong relations with the stakeholders on a corporate level.
• Building the team and enhancing on training and development
• Be involved in the recruitment, training and development for the customer service team
• Develop new initiatives to increase productivity, gain efficiencies and enhance customer satisfaction, loyalty and retention.

The Candidate
The ideal candidate will need to come from a Contact Centre background ideally within the retail, or service led market space. You will need to be dynamic and corporate in your approach with a natural leadership flare to work hands on and within a fast paced and changing environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Services Manager – Customer Support Manager (Contact Centre Manager)

Job Ref: DJMA1765
Job Title: Customer Services Manager – Customer Support Manager (Contact Centre Manager)
Location: Central London, South East
Salary: £45-£55k basic + excellent benefits and share options

This role is all about people. This is an exciting role with an award winning multi-channel operation in the early stages of development. If you are interested in applying for this Customer Service Manager, Customer Support Manager – Contact Centre Manager (just the one role), then you must be first and foremost focussed on your people, you will want nothing more than a highly developed, coaching led, happy team, who deliver great customer service.

This business takes their customer centricity and their peoples happiness really seriously and they are looking for someone who feels the same.

This is a great place to work, fun and friendly, a challenger brand who wants to be different and realises it’s people are the gateway to delivering this exceptional and differentiated service proposition. They offer flexibility including some working from home and an autonomous role, with scope, scale and growth opportunities.

Some of the responsibilities will include:

• Manage managers and deputise for heading up the site when required
• Take responsibility of the customer function monitoring day to day activity and empowering the operational teams to be the best they can be
• Optimise customer experience via multi-channel customer communication
• Analyse data and create MI for use within the business
• Monitor customer satisfaction in order to improve overall customer experience
• Motivate the team in line with cultural values and company procedures
• Create a culture of learning and development across the operation
• Encourage innovation and collaboration, and look for ways to do things differently
• Prepare the operation for their next growth phase

In return for your hard work and commitment you will be rewarded with being able to work using your own initiative and autonomy within one of the UK’s most exciting brands.

If you would like to be considered for this role you will have experience across customer operations, but be first and foremost focussed on your people, their development and performance, with a customer centric approach. In return you will work in a flexible, autonomous environment, where you can work from home and will have the opportunity to grow and develop with the role as this business continues to scale.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Marketing Executive

Job Ref: DJJM1161
Job Title: Marketing Executive
Location: South Yorkshire
Salary: Up to £25 – 30k salary + bens

An exciting opportunity for a Campaign Executive has presented itself, to work within an organisation undergoing a major Marketing and communications change programme!

Some responsibilities for the role will include:

Support the execution and delivery of corporate marketing strategy in line with company targets and objectives

Creation and publication of marketing materials in line with business objectives and marketing plans

Creation of marketing materials to support the wider business to achieve their objectives and targets

Work closely with stakeholders and external agencies to ensure all campaigns are aligned and integrated, maximising impact and provide better results and return on investment

Ensure all marketing decisions are based on insight and aim to deliver on business criteria

Measure and report on the effectiveness of marketing communications outcomes to ensure value for money

Ensure all marketing communication delivers on the customer strategy, reflects the brand and makes commercial sense (improve customer satisfaction performance and NPS)

If you are interested in applying for this position you will need proved experience of achieving great results by leading a marketing function in a customer centric environment.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1161
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – £45k + Benefits

Reporting to the Operations Director, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of Team Managers
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1152
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – £45k + £5k car allowance + bonus

Reporting to the Operations Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of both team managers and team member
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.