Customer Service Manager / Operations Manager

Job Ref: DJKG1307a
Job Title: Customer Service Manager/Operations Manager
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £44-50k
Employment Type: Permanent – Monday to Saturday (37.5 hours a week)

I am looking for a strong Customer Service Manager or Operations Manager for an organisation that is expanding their operation through people, growth, technologies and culture.
Some experience, recent or historically of the development and implementation of home working, or remote working teams, or a split of home, office working will be advantageous.

You will ensure the effective day to day management of workloads, performance and targets as well as ensuring a quality customer service. You will be part of a team of Operation Managers and report to the Head of Operations.

• Lead the operations complaint processing and reporting in accordance to the business standards
• Contribute to the departments’ operating plan process, business objectives and initiatives
• Working closely with the L&D manager to identify and support the development needs of the team
• Ensure all customers received the highest level of customer experience
• Manage, lead and support the Team Leaders

This is a fast-paced customer focused role that is in the process of major growth and transformation within the organisation. They are looking for someone that is an experienced customer service or operations manager that has worked with in agile environment. This role would suit someone that has worked in that contact centre setting – automotive knowledge is an advantage.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.