Customer Service Manager

Job Ref: DJKG1233
Job Title: Customer Service Manager
Location: London
Salary: £50k to £55k

My client is looking for a highly motivated Customer Service Manager to join and lead the London team.

The Role:
Manage a busy, multi-skilled and multi-lingual contact centre, working on a B2B & B2C level.

Key Responsibilities
• Manage Team Managers and an overall FTE of approximately 100.
• Coach and upskill team managers to ensure exception customer service is delivered constantly.
• Driving and promoting Customer Excellence.
• Work closely with the senior management team to ensure the delivery of business goals and objectives.
• Be an effective Change Manager and lead a team through periods of change.
The Candidate

This role will mean working evening shifts. You will need to be able to step into this role and make a difference, working in a multi-channel environment. You will need to have managed large teams of 100 plus as a fte and be able to progress the contact centre team as well as consistently looking at the customer journey and experience whilst working in a fast-paced environment.

This role is very much people focused so experience in providing outstanding team motivation and performance is paramount.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJKG1226
Job Title: Customer Service Manager
Location: Ealing, London
Salary: £40k

Exciting role with an innovative, entrepreneurial and growing company that sells products across the UK, European and International markets.

The Role
The main responsibility is to develop and support a small customer support team. You will also implement processes and procedures along with training programmes and techniques. This is a young up and coming US company with recent operations based now in the UK.

• Implement customer service policies and procedures
• Recruit and train customer service agents
• Deal with complex and escalated customer service concerns
• Track review and resolve customer complaints

The Candidate
My client is looking for a driven leader who has a proven success in working within customer service, complaints and escalations. Ideally with experience in working with the travel, retail or FMCG space – and an added benefit if you are able to speak French at a business level standard. This role would also be ideal for someone that has a natural entrepreneurial approach.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Ref: DJAD1024
Role: Customer Service Manager
Location: Haywards Heath
Salary: £50k – £70k

A well known company based in Sussex is looking for a Customer Service Manager to join their management team during an exciting time of transformation. The role will be responsible for the day to day delivery of the operational plan – ensuring that the customer is at the heart of the operation.

Duties of the role include:
• Leading not only your team but the culture, pace and tone of the environment.
• Mentoring and coaching future leaders to adopt the culture of achievement and motivation.
• Delegating opportunities appropriately to develop talent.
• Contribute to the high performance and continuous improvement in the contact centre environment.
• Work closely with senior management to agree standards and drive adherence to the agreed processes.
• Accountability for the development of around 200 FTE.

You will be a leader not only passionate about employee engagement and creating a best in class culture within the working environment but the customer will also be at the heart of all of your decisions. You will require excellent stakeholder management, experience of operational management and delivering best practise, have proven experience in driving continuous improvement strategy, finally experience with 100+ FTE.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.