Inhouse Senior Recruiter

Ref: DJKG1203
Job Title: Inhouse Senior Recruiter
Location: London
Salary £35k to £38k

An exciting new position has become available for an internal senior recruiter to work for a well-established outsourcing company in London. You will report to the HR Manager and be part of the HR team.

The Role
This role will focus on sourcing for a variety of job opportunities for this outsourcer and working closely with the team to ensure process and procedures are followed through.

• Help support the management of the PSL report
• Sourcing candidates through different resourcing methods
• Liaising with other team members and departments and supporting the HR Manager

The Candidate
This role would ideally suit someone that understands the inhouse recruitment process and can show impeccable IT skills. They would like someone that is innovative at looking at new ideas to entice candidates as well as working with the job boards. If this is you, please sent your CV in to apply for this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Supply Chain Manager

Ref: DJKG1204
Job Title: Supply Chain Manager
Location: Birmingham
Salary £35k

An exciting new position has become available for a Supply Chain Manager working for an online retailer. You will report to the Operations Director and have 2 direct reports.

The Role
Is to manage the supply chain disciplines and to make improvements on deliveries, compliance and quality control.

• Support the UK and India teams with their technical and product support lines
• Produce reports of quality, inventory and due diligence performance
• Develop and maintain the processes and procedures of the supply chain
• Looking at the overall monitoring of incoming goods
• Liaising with UK and International stakeholders

The Candidate
I am looking for someone that has previous supply chain experience ideally in the retail or FMCG market space. It is important to be a self -starter and be able to present ideas and new innovations at Director level.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Manager

Ref: DJKG1198
Job Title: Contact Centre Operations Manager
Location: Coventry
Salary £40k to £50k

An exciting new position has become available for Contact Centre Operations Manager for a retail ecommerce led company. You will have 2 direct reports, manage the contact centre operation and report into the Customer Service Director.

The Role
This role will focus on helping to plan and implement the Contact Centre strategies and operations, improving systems and processes along with leading, managing and motivating experienced staff.

• Maintaining and improving Contact Centre operations and monitoring systems and performance within this sales and service provider
• Managing a small outsource provider
• Preparing Contact Centre reports looking at data and trends along with tracking emerging trends
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the team
• Maintain recruitment and attrition of the team

The Candidate
I am looking for someone that has previous experience in managing the Contact Centre operations within a multi-channel function. They are looking for someone that can drive progression and support “best in class” as well as someone that has experience in enhancing on process and procedures and systems.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager (inbound)

Ref: DJKG1201
Job Title: Customer Service Manager (inbound)
Location: London
Salary £37k to £40k plus bonus

An exciting new position has become available for Customer Services Manager. You will have 2 direct reports, who in turn will manage a team of 15 to 20 inbound customer service agents.

The Role
This role will focus on B2C customers and the main remit is to grow and develop this bilingual and trilingual department. You will be a visual contact with internal and external stakeholders and lead and develop the Team Managers.

• Full responsibility of the client reporting, P&L management and leadership and management of Team Managers
• Cross functional collaboration with other departments and teams
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the inbound team

The Candidate
I am looking for someone that has previous experience in managing a B2C inbound contact centre. Someone that is used managing a department that can be dealing with sensitive issues, queries or complaints, so empathy is essential. You must have a proven track record in performance and achieving targets with exceptional leadership and organisational skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Client Services Manager

Ref: DJKG1200
Job Title: Client Services Manager
Location: London
Salary £37k to £40k plus bonus

An exciting new position has become available for a Client Services Manager. You will have 2 direct reports who in turn will manage a team of 25 to 30 sales through service agents.

The Role
This role will focus on B2B existing customers and your main remit is to coach and develop the team leaders and be a visual contact for internal and external stakeholders and the contact centre.

• Full responsibility of the client reporting, P&L management and leadership and management of Team Managers
• Cross functional collaboration with other departments and teams
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the outbound team

The Candidate
I am looking for someone that has previous experience in managing a B2B outbound contact centre. You must have a proven track record in performance and achieving targets with exceptional leadership and organisational skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Acquisition

Job Ref: DJKG1197
Job Title Head of Customer Acquisition
Salary: £60k to £65k (plus benefits)
Location: Chester

We have a great opportunity to work with a well-established and UK leading travel company, that has won various travel awards, with their growth is going from strength from strength.

The role
The main remit of this role is to identify best practise throughout the business and to grow the customer bookings through performance media channels. You will report directly to the Chief Marketing Officer and manage a small team.

Some of the duties will include:
• Taking full ownership of the media budget, spend and ROI
• Implement and manage the paid media strategy including paid search and paid social
• Keep up to date om emerging trends and industry best practise
• Managing a team of PPC specialist and analysts including day to day leadership and managing and training and development
• Working with B2B and B2C content
• Working with the marketing function and other departments to exploit synergies

The Candidate
Ideally, they are looking for someone that comes from the travel industry. Experience with performance media platforms is essential such as SEM, Google Analytics, Adwords, DSP’s, Remarketing and Facebook. Experience of working on PPC accounts along with hands on experience inn growing and optimising large scale paid search portfolios. They want someone that can drive innovation and change within this fast-paced environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1140
Job Title: Contact Centre Manager
Location: Midlands
Salary: 3/6 Month temp to perm contract (£60,000+ bens Pro Rata)

Reporting to the Operations Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of both team managers and team member
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Channel Manager

Ref: DJAD1031
Role: Channel Manager
Salary: £37k + bonus + other benefits
Location: Gloucester

Reporting to the Senior Channel Manager – Omni-Channel, this passionate and motivated individual is responsible for the development, implementation & evaluation of customer specific marketing plans within Omni-Channel customers. This person will be responsible for building strong customer relationships and campaigns in order to deliver against company targets in terms of profit, market share & brand perception.

Duties:
• Understand the needs of the end customer and the purchase journey in order to develop a plan that will enable the client to be the brand of choice within the re-seller.
• Scope market size and opportunity so as to make recommendations in terms of product ranging opportunities, key influencers and motivators.
• Provide strong end user insight and maintain a clear understanding of current market conditions & competitor activity, be the expert on the channel.
• Work closely with the product, communications, sales and customer service teams to ensure that a rolling 12 month plan is in place, by customer, to deliver profitable growth.
• Brief, support and monitor tactical activity, including campaign planning, following the creative delivery process to drive promotional campaigns and complete full ROI analysis.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Chief Operating Officer

Job Ref: DJMA1741
Job Title: Chief Operating Officer
Location: South East
Salary: £120-150,000 base plus bonus bens and equity incentives

The Chief Operating Officer will play a pivotal role in the continued growth and development of this fast growth, early stage development, digital marketplace. You will be tasked with developing and delivering robust operational foundations to realise expected double digit growth throughout the coming years.

This exciting aspirational business are looking for an experienced, entrepreneurial, operational leader, with experience of delivering profitable, growth within a scalable digitally focused business.

As a key member of the senior management team you will work with an experienced team of investors and support the CEO in the delivery of company strategic and operational goals.

With responsibility for service excellence and delivery across operations, the role requires a customer focused, commercial, entrepreneurial and practical approach to help this business achieve their ambitions and operational objectives, whilst experiencing significant growth in business, staffing volumes and operational reach.

Through effective data analysis and the assessment of operational and performance metrics, you will identify growth potential and drive business efficiencies through the use of technology, whilst also enhancing our products and services to our customers.

If you are interested in applying for this role, you will require first-rate communication and presentation skills with the ability to motivate, develop and lead staff.

You will have previous experience leading a VC, or PE backed, digitally focused business through significant growth. You will also need to evidence the ability to scale an operation efficiently and effectively whilst maintaining and delivering a best in class customer proposition.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

IT Project Manager – 12month FTC

Job Ref: DJPF1133a
Role: IT Project Manager – 12 month FTC
Location: Warwickshire
Salary: up to £500 per day

My client who is looking for an experienced IT Project Manager to manage a project team to deliver a joint ERP and CRM implementation. The successful candidate will be responsible for project level decisions and overall project direction. A large element of responsibility is to support the implementation of the ERP across the UK sites.

The Candidate
• Demonstrable experience of managing teams of greater than 10 people
• Proven track record on ERP implementations and support.
• Can manage deadlines when delivering implementation and support work.
• Will bring demonstrable experience and knowledge of ways of working employed within other organisations that can provide benefit to the Company
• Knowledge of MS CRM would be advantageous but not essential
• Knowledge of a Customer Service environment managing customer calls, customer agreements and field service would be advantageous but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.