Customer Services Team Leader

Job Ref: DJKG1281
Job Title: Customer Services Team Leader
Location: Oxford
Salary: £30k plus bonus and benefits (depending on experience)
Employment Type: Permanent

This is a fantastic opportunity for a Team Leader or Team Manager to join an innovative and forward-thinking organisation.
This role requires you to be able to work closely and report to the Customer Care Manager in a multinational, fast paced and entrepreneurial environment.

As the Customer Service Team Leader some of your responsibility will be:

• Regularly monitor and provide feedback on calls and emails and to measure the quality by analysing customer satisfaction
• Provide strong leadership skills for the team enhancing their own career development
• Ensure the team deliver outstanding Customer Service and work closely with the Customer Care Manager

If you are interested in applying for this position, you will need to have experience as a Team Leader or Team Manager, within a customer service or contact centre setting.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.