Quality Team Leader (Digital)

Job Ref: DJKG1265
Job Title: Quality Team Leader (Digital)
Location: Hertfordshire and the Greater London area
Salary/OTE: £33k
Employment Type: Permanent (Monday to Friday 37.5 hours)

This is a fantastic opportunity for an experienced Quality Team Leader / Manager to join an outstanding market leading organisation within a service environment.

As a Quality Team Leader/Manager, you will lead a team of 4 quality analysts who work across the voice and social media platforms. You will drive efficiencies and manage the quality framework for all operational teams.

This role reports into the Quality and Training Manager.

As the Quality Team Leader / Manager some of your responsibility will be to:
• Own and continuously review the Quality and Communication frameworks
• Work with the parameters of the regulatory governing body
• Create, maintain and deliver Quality Accreditation
• Day to day operational management of the team
• Experience is using customer feedback and other data sources

If you are interested in applying for this position, my client will look at someone that has 12 months plus Quality Team Leader experience working within a Contact Centre setting, covering voice and social media.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Analyst / MI Analyst

Job Ref: DJPF1237
Job Title: Management Information Analyst / MI Analyst
Location Central London
Salary: £32,000
Employment Type: Permanent

My Client is looking for an experienced MI Analyst to provide meaningful insight for their customer operations teams. You will be responsible for the development of reports and providing meaningful insight to operational teams to ensure the best decisions are made.

Some of the Responsibilities include:
• Experience of building reporting suites within an operational business.
• Develop reports in line with business requirements.
• Delivery of all reporting activities to agreed timescales and quality.
• Contribute to enhancing existing reports to increase efficiency and effectiveness.
• Help to build analytical capability within the team.
• Produce analysis and make recommendations to management.
• Provide meaningful insight to operations teams.
• Work with other business areas through data gathering and analysis.
• Share MI best practice across all contacts.
• Provide guidance on all MI related matters.

If you are interested to apply:
• Highly numerate and IT literate, with a genuine passion for data.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Analytical experience essential.
• Experience in using SAS and SQL to extract data and build reports.
• Zendesk experience or similar Contact Management system experience is desirable.
• Complex problem-solving skills.
• Strong ability to extract, manipulate and present data into reports.
• Ability to interpret data and make recommendations to management.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Recruitment Consultant

Ref: DJRL1030
Role: Recruitment Consultant
Location: Lichfield, Staffordshire, Midlands
Salary: Competitive Salary + Uncapped Commission

Why not work in one of the most beautiful and historic Cities in the UK, with beautiful architecture including the three spired cathedral and a plethora of resturants and bars.

Based right in the centre of this stunning City, Douglas Jackson are an independently owned, boutique recruitment consultancy who offer a professional, high quality recruitment consultancy and executive search services for permanent, or fixed term contract for mid and senior management level appointments across the customer landscape.

We have an opportunity for an individual who will be focussed entirely on developing new and existing relationships to identify leads and opportunities within this predominantly more technical skill set environment, placing skilled individuals on a permanent and fixed term contract level.

Working closely with the existing team to manage and nurture existing and new accounts to ensure the best level of customer service is realised. Supporting the team and customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service.
In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services at a mid, senior and executive management level, on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer a competitive basic salary and uncapped commission of up to 50% of billings and attractive benefits. We have weekly, monthly and quarterly incentives which give you the opportunity to finish work early, meals out and much more.

Our offices are situated just 5 minute walk from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.