Job Ref: DJKG1289
Job Title: Team Leader / Team Manager (Outbound Contact Centre)
Salary: £28k to £30k (plus bonus and benefits)
Employment Type: Permanent
This is a fantastic opportunity for an experienced Team Manager or Team Leader to join an innovative and forward-thinking digitally lead organisation. The Team Manager or Team Leader will manage a team of up to 30 outbound customer service agents looking after the VIP/Loyalty customers.
This role requires you to be able to work closely with the Customer Service Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team.
As the Team Manager or Team Leader some of your responsibility will be to:
• Take ownership and responsibility for delivering exceptional customer service
• Ability to drive the team forward in focusing on goals and culture change
• Motivate and coach the team / being part of the department’s succession plan
• Work collaboratively with all members of the team and the wider organisation
If you are interested in applying for this position, you will need to have managed a team within an outbound contact centre setting. They are looking for someone that is passionate about delivering exceptional customer service with a strong influencer skills and a collaborate leadership style. They would like someone that wants to go on the journey with them and be part of the succession plans they are putting in place. This role would ideal for someone that has experience in retaining/upselling/cross selling services or campaigns.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.