Job Ref: DJKG1265
Job Title: Quality Team Leader (Digital)
Location: Hertfordshire and the Greater London area
Employment Type: Permanent (Monday to Friday 37.5 hours)
This is a fantastic opportunity for an experienced Quality Team Leader / Manager to join an outstanding market leading organisation within a service environment.
As a Quality Team Leader/Manager, you will lead a team of 4 quality analysts who work across the voice and social media platforms. You will drive efficiencies and manage the quality framework for all operational teams.
This role reports into the Quality and Training Manager.
As the Quality Team Leader / Manager some of your responsibility will be to:
• Own and continuously review the Quality and Communication frameworks
• Work with the parameters of the regulatory governing body
• Create, maintain and deliver Quality Accreditation
• Day to day operational management of the team
• Experience is using customer feedback and other data sources
If you are interested in applying for this position, my client will look at someone that has 12 months plus Quality Team Leader experience working within a Contact Centre setting, covering voice and social media.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.