Head of Digital and Change (Marketing)

Job Ref: DJJM1207
Job Title: Head of Digital and Change (Marketing)
Location: London
Salary: Up to 100k + bens and bonus
Job type: 12 month fix term contract

An exciting opportunity for a Head of Digital and Change has presented itself, to work within an organisation undergoing a major Marketing and communications change and transformation programme!

This role would report into the Marketing Director and specifically look at the digital aspect of transformation and change within the marketing function. The organisation are looking to invest into their digital offering and achieve omni channel marketing.

The successful candidate must be able to evidence thorough experience within change and transformation specifically looking at user experience (UX), developing automation and website to give a more rounded positive digital marketing strategy.

Some responsibilities for the role will include:
• Support the execution and delivery of corporate marketing strategy in line with company targets and objectives
• Definition & execution of digital strategy, to align with business objectives
• Creation of marketing channels to support the wider business to achieve their objectives and targets
• Work closely with stakeholders and external agencies to ensure all projects are aligned and integrated, maximising impact and provide better results and return on investment
• Ensure all marketing decisions are based on insight and aim to deliver on business criteria
• Measure and report on the effectiveness of marketing communications outcomes to ensure value for money
• Ensure all marketing communication delivers on the customer strategy, reflects the brand and makes commercial sense (improve customer satisfaction performance and NPS)

If you are interested in applying for this position you will need proven experience of achieving great results by leading a marketing function in a customer centric environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

CRM Manager – Digital Marketing

Job Ref: DJJM1204
Job Title: CRM Manager – Digital Marketing
Job Location: Coventry – Warwick – Solihull – Birmingham – Northampton
Salary – £45,000 – £50,000 + Bens
Job Type: Permanent

Reporting to the Head of Customer Service, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in managing and developing the existing relationship with clients through effective digital marketing and strategy, ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant success in order to maximise all business opportunities through CRM channels.

Some of the responsibilities will include:

• Provide lead on the whole CRM marketing process and policy focusing on retention and customer service for existing clients.
• To ensure a first-class customer experience in all interactions, building Client relationships and securing business
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To design and implement lean and effective customer journeys focusing on omni channel networks

The ideal candidate will have a passion for and be able to show previous experience of working through an omni channels, understand customer needs and be able to evidence first-hand experience of delivering results. Individuals with excellent communication skills, who can cite significant experience of CRM Management through change and can evidence a strong digital marketing background where they have continuously exceeded target may have an advantage.

If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.