Operations Manager – (Contact Centre)

Job Ref: DJMA1825
Job Title: Operations Manager (Contact Centre)
Location: Midlands
Salary: to £35-45,000 bonus and benefits.

This is a newly created opportunity for an experienced and motivated Operations Manager to take on a developing, growing team in a complex regulated business.

The business will be looking for an individual who can lead from the front, can identify priorities and effect changes in resource accordingly to any escalations and customer demand.

An individual who can manage, nurture and develop Team Leaders to get the best out of their team whilst growing their own skills and abilities.
As a growing business, the ability to work autonomously will be required. Every day will present fresh challenges or opportunities, being able to maximise and mitigate, whilst driving continuous improvement and developing best practice will be key for this appointment.

If you are interested in applying for this role, you will need previous Contact Centre Management experience and a can do attitude.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.