Head of Customer Experience

Job Ref: DJMA1770
Job Title: Head of Customer Experience
Location: South East, East London, Essex
Salary: £50,000- 60,000 base salary dependent on candidate plus 15% bonus and bens.
Employment Type: Permanent

An opportunity to join a fast growing digital and ecommerce business and brand for an experience Customer Service/Contact Centre/Customer Experience Manager, who will be able to develop, lead and set the foundations for future expected growth.

Managing a small but passionate customer service team. The Head of Customer Experience will report to the Operations Director and will help drive the best possible customer experience, motivate, train and coach a motivated forward thinking team and look for continuous improvement and development of future customer strategies.

Some of the responsibilities will include:
• Direct and develop future customer experience strategy, tools and technologies.
• Working with senior stakeholders to develop the customer experience.
• Leadership and development of your team to achieve a great customer service and strategic objectives.
• Oversee the day to day customer service delivery.
• Take full control of budgets and KPI delivery
• Resource planning
• Development of future strategy to achieve improved performance, growth and an enhanced customer experience across a multi-channel, international customer contact centre.

If you are interested in applying for this position you will need a proven track record of ideally working within a fast-paced environment, digital or, consumer branded business. Engaging and motivating teams in a customer facing environment. Be able to work under your own initiative and contribute too best practice and future strategies.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Internal Recruitment Manager

Job Ref: DJKG1243
Job Title: Internal Recruitment Manager
Salary: £35k plus benefits
Employment Type: Permanent
Location: Essex, South East

My client is an award-winning company who are looking for an Internal Recruitment Manager to support the department through the full recruitment process.

As an Internal Recruitment Manager some of the key responsibilities are:

• To implement and manage the full recruitment process
• Build relations with internal and external parties
• Monitoring of recruitment expenditure and budget
• Conducting interviews at varies skilled levels
• Improvement of systems and processes

If you are interested to apply for this Internal Recruitment Manager, you will need to have previous experience in a similar role. You must be able to own the recruitment process and able to handle various levels of recruitment, projects and deadlines

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Ref: DJKG1235a
Job Title: Contact Centre Manager
Location: Essex

Opportunity to join a well-established progressive company as a Contact Centre Manager

This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre.

The Role:

This role will involve managing workload and resource planning along with training and development of the contact centre teams working on various work management systems

Some of the duties are:
• Scheduling resources for the contact centre
• Managing the work flow and re-assigning any acquired work
• Manage, lead and motivate the teams conducting regular meetings and training
• Looking at new ways to improve customer service
• Ensuring reports are delivered regularly

The Candidate

You will need to have at worked within a multi-channel function and be used to working with customer escalations – any start up experience is also an advantage
• Experience in managing rotas and workload
• A strong influencer and communicator
• Any experience in troubleshooting and success stories – showing that added value
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.