Head of Customer Experience

Job Ref: DJMA1770
Job Title: Head of Customer Experience
Location: South East, East London, Essex
Salary: £50,000- 60,000 base salary dependent on candidate plus 15% bonus and bens.
Employment Type: Permanent

An opportunity to join a fast growing digital and ecommerce business and brand for an experience Customer Service/Contact Centre/Customer Experience Manager, who will be able to develop, lead and set the foundations for future expected growth.

Managing a small but passionate customer service team. The Head of Customer Experience will report to the Operations Director and will help drive the best possible customer experience, motivate, train and coach a motivated forward thinking team and look for continuous improvement and development of future customer strategies.

Some of the responsibilities will include:
• Direct and develop future customer experience strategy, tools and technologies.
• Working with senior stakeholders to develop the customer experience.
• Leadership and development of your team to achieve a great customer service and strategic objectives.
• Oversee the day to day customer service delivery.
• Take full control of budgets and KPI delivery
• Resource planning
• Development of future strategy to achieve improved performance, growth and an enhanced customer experience across a multi-channel, international customer contact centre.

If you are interested in applying for this position you will need a proven track record of ideally working within a fast-paced environment, digital or, consumer branded business. Engaging and motivating teams in a customer facing environment. Be able to work under your own initiative and contribute too best practice and future strategies.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.