Customer Service Manager

Job Ref: DJKG1286
Job Title: Customer Service Manager
Location: Essex
Salary: £40k to £45k (plus an annual bonus)
Employment Type: Permanent – Monday to Friday (with occasional weekends)

An exciting new position has become available for a Customer Service Manager working for a European Award winning growing organisation. You will have 2 direct reports and manage and lead a 100fte contact centre. This role reports to the Operations Director.

The focus of this role is to head up and over see 5 Team Managers who lead a variety of retail campaigns.

• Manage working relationships with external and internal stakeholders
• Support, coach and lead your Team Managers to ensure high quality performance is driven throughout the teams
• Forecast revenue sales internally and externally for stakeholders
• Ensuring outstanding customer experience whilst working to SLAs

You will need to have managed a busy contact centre and have experience in leading teams that can fluctuate in peak seasons. The ability to analyse and present data is a strong advantage. You will need to be able to showcase your success on forging strong working relationships with external and internal stakeholders.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.