Head of Operational Excellence

Job Ref: DJKG32052
Job Title: Head of Operational Excellence
Location: Staffordshire/Midlands/Greater Manchester (office and remote working)
Salary: £60k to £70k (plus bonus and outstanding benefits)
Employment Type: Permanent

This role is for a leading, award-winning e-commerce organisation, that is looking to evolve the business to the next level, not only in the UK but globally. You will work collaboratively with Heads of Department across all operational teams with a focus on quality, efficiency and being a strong influencer for innovation and best practice to the team and key stakeholders.

Responsibilities will include:
• To create the vision and strategy for the Operational team working with the key stakeholders to develop a Centre of Excellence
• To be a key member of the senior leadership team in the office and remotely, driving a collaborative culture
• To continually challenge and provide thought leadership around strategy and delivery of operations
• To be responsible for the creations and production of KPI’s dashboards across the commercial unit and provide relevant insight to stakeholders

The ideal candidate will have experience in working in a senior level leadership role and have natural expertise, confidence, and gravitas to lead a team of operational experts for this global brand. You will need to have digital or e-commerce experience and ideally work within a regulatory environment. Knowledge of customer journey mapping is relevant for this role along with experience in developing and delivering self-service and AI (Artificial Intelligence) capabilities. If you are highly motivated with a passion for driving operational change at a senior level, then please get in touch.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.