Contact Centre Team Manager

Job Ref: DJMA1731
Job Title: Contact Centre Team Manager
Location: South East – Hampshire
Salary: £25k base bonus bens.
Monday to Friday 9-5 or 10-6 and 1 in 4 Saturdays required 9-5.

If you are passionate about delivering a great customer service and want to join a forward thinking continuous improvement environment, working with many leading and trusted brands, this role might be for you.
This is an opportunity for a Customer Service Contact Centre Team Leader to lead a team of customer advisors, communicating company goals and delivering a high-touch customer experience strategy.
You will motivate team members and assess performance through the quality management programme. Working alongside the management team, the Team Leader will provide day to day contact centre support, including hiring and training to ensure their team meet all agreed SLA’s and KPI’s.

Duties and Responsibilities will include:
• Delivery of “High Touch” service to our customers and consumers
• Monitor performance of team members and take action where required (using SMART plans) to ensure KPI’s and SLA’s are met.
• Develop strategies to promote team members adherence to company goals.
• Conduct regular one to one and team meetings to communicate key messages.
• Provide training, coaching and support to your team as agreed on individual performance meetings.
• Resolve any escalated customer and consumer complaints and highlight any trends or risks to the management team.
• If you are interested in applying for this role, you will have experience within a contact centre and leading and managing a team, with a clear focus on the customer.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Data

Ref: DJAD1022
Role: Head of Data
Location: Hampshire
Salary: £100,000 + bonus

A world leading organisation is looking for a Head of Data to join them on a permanent basis. The focus of the role will be to define & deliver the data and information strategy.

Duties of the role:
• Defining the vision, strategy and principles for enterprise data management, delivering the data management roadmaps, standards, tooling and policies, as well as guiding the realisation of the strategy, and leading the development of data architecture artefacts
• You will play a critical role in the development of data solutions & capabilities and be at the heart of an organisation with a clear strategy
• This position offers the opportunity to be at the forefront of the data transformation agenda to give our customers the data capabilities & services they need.
• You’ll be the leading subject matter expert driving business enablement by serving as a liaison between key data consumers, solution development, integration and governance teams, working alongside Enterprise Architecture and IT to inform, educate and enforce data management.
• You will liaise closely with business and solution architects to maintain mapping of key data to processes and applications, and to ensure that application and technology solutions are aligned to enterprise data management principles and policies.

The successful candidate will be able to demonstrate experience of building relationships with key stakeholders, ensuring data solutions are aligned to business strategies. Strong leadership in a data architecture environment is essential for this role. You will also have Experience in/awareness of Cloud services – IAAS, SAAS, PAAS etc. and solutions from cloud providers such as AWS, Azure, and Oracle.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.