Head of Customer Service

Job Ref: DJMA1782
Job Title: Head of Customer Service
Location: South East (Buckinghamshire/Bedfordshire/Northamptonshire)
Salary: to £50- 60k plus bens.
Job type: Permanent IMMEDIATE START AVAILABLE

This is a newly created position for a business that has gone through significant change in the last 12 months and has a new team of Team Managers.

Working closely with key business stakeholders, the Head of Customer Service will champion a culture of outstanding service through ownership and proactivity and promoting first contact resolution taking full responsibility for the Customer Experience Centre ensuring that the overall customer experience and quality assurance is maintained across all teams.

This quality led, regulated business, which serves both a B2B and B2C market in a service led environment, requires a hands-on, strategically focused, data minded leader of people who will be able to develop better performance and service delivery, building a highly motivated and engaged team.

The role will be highly visible and work at board level and across the business in terms of presenting for and delivering change based on feedback, insight and identifying possible issues across the supply chain and bringing to life the voice of the customer/client.

The Head of Customer Service will lead a team of Team Managers in this mid-sized contact centre.

The team provides services to their client in a B2B environment, so service level agreements, KPI’s and performance management, whilst delivering a great customer experience will be paramount.

If you are interested in applying for this position, you will need prove experience managing a contact centre, strategy, change and performance uplifts in service led environment. Experience within a B2B, Logistics, Pharmaceutical and or Supply Chain environment would be a distinct advantage.

A can-do attitude, open and transparent leader, you will be able to inspire and engage your team to deliver a customer centric service proposition, striving for continuous improvement and best practice.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Service

Job Ref: DJMA1771
Job Title: Head of Customer Service
Location: South East, Essex, Ipswich, South Anglia, East London, London
Salary: £50,000- 70,000 base salary dependent on candidate plus 15% bonus and bens.
Job Type: Permanent

An opportunity to join a growing retail and ecommerce business for an experienced senior customer service leader. Using your skills and expertise you will help guide and develop this operation through rapid growth, developing their employee and customer experience strategy.
You will work with the senior stakeholders to identify and understand the voice of the customer, developing root cause analytics and trends, you will be able to prepare and present continuous improvement to eradicate and smooth any potential customer issues.

The business is growing 30% year on year and as such expectation around the development of their recruitment, onboarding, training, retention, tools and technologies to ensure a continued exceptional customer service is high.

As a rapidly growing business, although this is a senior leadership position, you will also be hands on and highly visible across both the customer contact centre and wider operation.
If you are interested in applying for this position you will need a proven track record of working within an online, retail, ecommerce environment and a good idea of growing and scaling a customer operation including development of process, tools and technology.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.