Digital Analyst

Job Ref: DJPF1294
Job Title: Digital Analyst
Location South West
Salary: Up to £400 per day
Employment Type: Contract – 6 Months minimum

My client is looking for a Digital Analyst to support their Business Intelligence team expansion. You will design and implement dashboards to work across the whole organisation and have the opportunity to become the creator and storyteller of real actionable insight that provokes key stakeholders’ engagement and shapes the direction of the organisation.

Some of the Responsibilities include:
• Responsible for the Creating, Reporting and Evolving the suite of monthly digital performance indicators
• Be responsible for presenting digital customer experience insights to stakeholders
• Work across all direct channels and support wider data analysis
• Tracking and reporting on digital activity effectiveness

If you are interested to apply:
• Solid MySQL/SQL Server skills
• Good knowledge of Google Analytics (GA)
• Power BI visualisation experience
• Advanced Excel skills
• Confident communicator who can make recommendations and has the ability to tailor insight depth to tell a compelling story.
• Ability to deal with key stakeholders within the business

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Data and Insight

Job Ref: DJEM1030
Job Title: Head of Data and Insight
Location: London
Salary: up to £80,000
Employment Type: Permanent

This is an excellent opportunity for a hybrid candidate to join an exciting organisation based in West London. You will be working with SQL and have experience using Python to manipulate data and draw insights through statistical or machine learning analyses.

Responsibilities include:
• Experience taking commercial issues and using data to deliver insight
• Converting insight into actions
• Experience using data to identify opportunities
• Monitoring web performance
• Improving site performance

Experience required:
• Experience working within a commercial business
• Analysing website traffic
• Advanced SQL
• Python
• Basic A/B test analysis experience
• Ability to analyse data
• Converting data anomalies into opportunities
• Ability to articulate findings to various stakeholders within the business

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1290
Job Title: Resource Planning Manager
Location: Greater Manchester, North West
Salary: up to £45,000 per annum
Employment Type: Permanent

This is an exciting opportunity for a Resource Planning Manager to set up a planning and MI function from Scratch. You will manage a small team of specialists to ensure that the right people are in the right place at the right time and ensure excellent customer service can be achieved at all times.

Some of the Responsibilities include:
• Accountable for the forecasting and scheduling of resource for the contact centre, ensuring KPI’s and SLA’s are met on a daily, weekly and monthly basis.
• Responsible for the execution of the contact centre scheduling and demand management plan each day.
• Support the Operations team with data and insight to make Real Time intraday decisions to ensure a positive impact on the business service objectives.
• Produce and develop MI/BI reports

If you are interested to apply:
• An understanding of customer service and contact centre methodologies and processes
• Previous operational within a large scale multi-site contact centre
• Previous experience in both a hands on Planning and MI role
• Strong Excel experience

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1289
Job Title: Resource Planning Manager
Location: London, Twickenham
Salary: up to £45,000 per annum
Employment Type: Permanent

This is an exciting opportunity for a Resource Planning Manager to make the planning function their own. You will manage a small team of specialists to ensure that the right people are in the right place at the right time and ensure excellent customer service can be achieved at all times.

Some of the Responsibilities include:
• Accountable for the forecasting and scheduling of resource for the contact centre, ensuring KPI’s and SLA’s are met on a daily, weekly and monthly basis.
• Responsible for the execution of the contact centre scheduling and demand management plan each day.
• Support the Operations team with data and insight to make Real Time intraday decisions to ensure a positive impact on the business service objectives.
• Produce and develop MI/BI reports

If you are interested to apply:
• An understanding of customer service and contact centre methodologies and processes
• Previous operational within a large scale multi-site contact centre
• Previous experience in both a hands on Planning and MI role
• Strong Excel experience
• Working experience of using a WFM tool

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Recruitment Consultant – Insight and Analytics market

Ref: DJPF10001
Position: Recruitment Consultant – Insight and Analytics market
Location: Lichfield, Staffordshire – Midlands

Are you spending the majority of your time chasing KPI’s and targets which hinder your ability to deliver the best service for your clients and customers, or perhaps you can’t grow your desk and markets due to lack of resource and support? If so, at Douglas Jackson we have an opening that might be suitable for you.

Recruitment has changed and continues to do so, and growth of our markets has led to our requirement for a Recruitment Consultant to become a subject matter expert in the Customer Insight/Intelligence and Analytics market.

Over the last 13 years we have forged relationships that have stood the test of time and we are considered one of the leading, professional recruitment providers across our speciality, which focusses Executive Level, Management and Support function appointments across the customer landscape. Our consultants work across many vertical markets including Finance, Utilities, Travel, Telco, IT, Insurance, Retail, FMCG, Consumer Goods and the Not for Profit Sector.

Our success is down to each of our consultants and their development of long-term relationships and the trusted subject matter expert status they achieve.

You will be supporting your customers; clients and candidates, to achieve successful recruitment solutions and the provision of a professional, quality led service. By working in partnership with your customers, establishing effective relationships and building your own personal brand and reputation, you will help and support your clients and candidates to recruit talent and secure opportunities.

In return we offer a professional, friendly and fun team, who provide specialist recruitment consultancy services on a contingent and retained basis and are proud to work with some of the UK’s leading organisations and globally recognised brands.

The role will offer:

i. A competitive basic salary dependant on experience.
ii. Uncapped commission structure which offers an accumulated commission scheme of 5- 50% of billings.
iii. An opportunity to work 9-5. Our contracted hours are 8.30am to 6pm but the team presently work 8.30am to 5.30pm, or 9am to 6.00pm. We run a monthly incentive where everyone can qualify to work 9-5.
iv. The £100k club which offers salary and holiday increases and reduced hours
v. The £150k club which offers salary and holiday increases and reduced hours
vi. Weekly and monthly incentives to leave early or, win a duvet morning.
vii. Half year and annual performance incentives, previous years included; VIP day at Cheltenham Races, Cooking Masterclass at Raymond Blanc’s Le Manoir, Team Building Treasure Hunts, Wine Tasting and Michelin * Restaurants.
viii. An extra days holiday for your birthday

Our offices are situated just 5 minutes from Lichfield Train Station which is just 40 minutes from Birmingham New Street or Stoke on Trent stations.

We would welcome applications from experienced Recruitment Consultants who wish to continue to, or begin to work within a consultative led environment; alternatively, you may have a proven track record from within a B2B sales, customer service, or account management background, or perhaps internal recruitment. In either case, to be successful you will need to have drive, emotional intelligence, determination, resilience and an appetite for continued personal development to thrive in a competitive, continuously changing environment. You will need to demonstrate the ability to build long-term relationships and utilise your relationships and network to select the best possible talent within the market.

For more information, to apply, or for a confidential discussion, please contact Perry Fletcher on 01543 231070, email: perry@douglas-jackson.com visit us at: www.douglas-jackson.com

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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