Head of Customer Engagement

Job Ref: DJMA1773
Job Title: Head of Customer Engagement
Location: South East – Central London
Salary: £75,000 base salary with 15% bonus and bens.
Contract Type: Permanent

Working for a globally recognised retail brand and business, this is a key and strategic role working with global and regional stakeholders to own, lead and improve customer engagement, consumer sales, loyalty and brand advocacy.

The Head of Consumer Engagement is responsible for defining and implementing the UK & Ireland consumer engagement strategy to drive recruitment, engagement and conversion through an integrated approach.

Developing and optimising existing channels whilst identifying new opportunities to further recruit, engage and convert new and existing consumers.

The role will be responsible for a small team across media advertising, social media, CRM and loyalty programs.

Reporting to the Marketing Director the Head of Consumer Engagement will be fully accountable and responsible for advertising, social media and CRM budget management. Improving marketing efficiency, effectiveness and to drive sales and brand advocacy.

The role will require a Head of Consumer Engagement who is customer centric and data driven. You will be responsible for providing their target audience with consistent and relevant user experiences across the Brand media channels. Building on learnings identified through insight into consumer needs and behaviour.

If you are interested in applying for this position, the successful applicant will have proven experience leading a team, driving consumer and customer engagement in a retail, or, branded environment. Experienced across digital, social media and content strategy, you will need excellent attention to detail, have strong negotiation and communication skills and be used to working in a fast-paced environment.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Management Information Analyst / Senior MI Analyst

Job Ref: DJPF1209
Job Title: Senior Management Information Analyst / Senior MI Analyst
Location: Eastbourne / South East
Salary: £40,000 plus 5% bonus
Employment Type: Permanent

As the Senior Management Information (MI) Analyst you will provide MI and analytical support to leadership and operations through the delivery of regular management information, and specific analytical projects/reports, with actionable insight.

Some of the Responsibilities include:
• As the Senior MI Analyst you will delivery regular management information with actionable insight.
• Provide ad hoc information and insight to internal stakeholders
• Help to build analytical capability within the team
• Review the quality of the work undertaken, by yourself and colleagues, to ensure analytical objectives have been met and that the data provided is of high integrity

If you are interested to apply:
• Strong track record of taking a proactive approach in identifying opportunities to improve performance and solve these through a combination of quantitative analysis and business insight, delivering clear actionable recommendations
• Confidence in building networks throughout the business, liaising at a senior level, and driving change
• Confidence using various analytical methods to deliver your work
• Highly numerate and IT literate, with a genuine passion for data
• Excellent communication skills
• Strong attention to detail
• Experience using statistical or reporting packages (e.g. R / Python / SPSS / Tableau)

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1192
Job Title: Resource Planning Manager
Location: Liverpool
Salary: £45,000 plus benefits
Employment Type: Permanent

My client is looking for an experienced Resource Planning Manager to manage the end to end planning process for their Contact Centre. As Resource Planning Manager you will manage a team of Analysts to maximise the effectiveness of the resources and delivering exceptional customer service.

Some of the Responsibilities include:
• Responsible for the delivery of accurate Forecasting & Planning
• As Resource Planning manager you will manage the Forecasting and Planning function ensuring effective utilisation of resources whilst delivering to business KPIs
• Provide technical expertise and support to the function and site
• Work with the Operational teams to ensure effective staffing cover against expected volume delivery at all times
• Providing analysed data and insight to support strategy and optimisation of business performance.

If you are interested to apply:

• Extensive Forecasting & Planning experience in a fast moving, multi-channel contact centre environment.
• Ability to build and present accurate reports
• Advanced Excel knowledge is essential; database experience is highly desirable, together with generic MS Office skills
• Experience of using a Call Management system
• Experience using Resource Management software

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.