Job Ref: DJMA1773
Job Title: Head of Customer Engagement
Location: South East – Central London
Salary: £75,000 base salary with 15% bonus and bens.
Contract Type: Permanent
Working for a globally recognised retail brand and business, this is a key and strategic role working with global and regional stakeholders to own, lead and improve customer engagement, consumer sales, loyalty and brand advocacy.
The Head of Consumer Engagement is responsible for defining and implementing the UK & Ireland consumer engagement strategy to drive recruitment, engagement and conversion through an integrated approach.
Developing and optimising existing channels whilst identifying new opportunities to further recruit, engage and convert new and existing consumers.
The role will be responsible for a small team across media advertising, social media, CRM and loyalty programs.
Reporting to the Marketing Director the Head of Consumer Engagement will be fully accountable and responsible for advertising, social media and CRM budget management. Improving marketing efficiency, effectiveness and to drive sales and brand advocacy.
The role will require a Head of Consumer Engagement who is customer centric and data driven. You will be responsible for providing their target audience with consistent and relevant user experiences across the Brand media channels. Building on learnings identified through insight into consumer needs and behaviour.
If you are interested in applying for this position, the successful applicant will have proven experience leading a team, driving consumer and customer engagement in a retail, or, branded environment. Experienced across digital, social media and content strategy, you will need excellent attention to detail, have strong negotiation and communication skills and be used to working in a fast-paced environment.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.