Customer Service Manager (3 month interim)

Ref: DJKG1190
Job Title: Customer Service Manager (3 month interim)
Location: London
Day Rate: £350 per day

A great opportunity to join an expanding retail e-commerce company to realign the process and procedures working with a team of 20 agents.

This company is going through some business change which is the reason for this interim position – there may be an opportunity for it to extend to a permanent post.

The Role:
You will be responsible for building, developing and motivating a team, ensuring processes and procedures are in place
• Experience in establishing a small but growing contact centre team
• Ensuring all KPI’s are achieved monthly
• Implement new systems and optimise existing systems
• Providing hands on support and managing escalation queries
• Lead the recruitment process

The Candidate
For this role you will need experience in start-up/scaleup within a customer service environment and be available for this 3-month contract
• Outstanding team and people leadership skills
• Ability to handle challenging customer queries
• Knowledge or experience in subscriptions is an advantage
• Strong analysis and data interpretation skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

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Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

System Support Manager – Interim ongoing – IMMEDIATE START

Ref: DJPF1126
Job Title: System Support Manager – Interim ongoing – IMMEDIATE START
Location: Warwickshire
Salary £60,000

The purpose of the role is to implement strategies that deliver a stable, resilient, secure and cost-effective computing and communications environment. Together with an appropriately qualified, skilled and customer-focused Business Support team.

The Role:
• Create and maintain integrated strategies for the all IT systems, both software and hardware to continuously meet the IT needs of the business.
• Manage the delivery of these strategies through a combination of IT projects and other initiatives, thus ensuring the business benefits from maximum benefit from their systems.
• Ensure the company meets all reasonable legislative and best practice requirements for a professional IT environment.
• Develop and maintain a customer-focused UK-wide IT Support team possessing the appropriate skills and qualifications to provide a first-class support service to the business, providing excellent 2nd and 3rd line support to meet the customer’s expectations.
• Work with other members of the Senior IT team to ensure systems are delivered in line with strategic and operational requirements.
• Manage the relevant segments of the IT capital and overhead budgets, together with supplier contracts and relationships, to maintain the lowest possible cost of ownership of IT to the business.

The Candidate
My client is looking for someone that has experience of operating at a senior strategic level in an IT or business function, with demonstrable leadership skills. You will also have experience of project managing the implementation of the IT hardware, software and comms infrastructure required by modern business functions. Clear understanding of delivering excellent customer service in an IT environment.

We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship