Job Ref: DJKG1274
Job Title: Trainer/Coach– Customer Service/Contact Centre
Location: Hammersmith, London (occasional travel to other locations)
Salary: £23k to £25k (plus outstanding holidays and benefits)
Employment Type: Permanent
A company with a truly customer centric culture is looking for a Trainer/Coach to join their customer service contact centre due to expansion. You will need to have experience working in a Customer Care environment and have been involved in the teams’ training and coaching programmes.
The Trainer/Coach will:
• Develop and maintain training materials for new starters and existing team members
• Onboard new starters providing full induction to the Company and Contact Centre Team
• Create workshops and individual training sessions
• Engage leaners at all levels a deliver training through various methods
• Liaise with management and senior staff to identify individual agents’ skills and gaps in knowledge
• Maintain and update training records.
This position would be suitable for a Team Leader/Team Manager that has been involved in team training and coaching within a customer centre/contact centre environment. They are looking for someone with energy and enthusiasm to see people develop and who are happy to travel from London to their other site in Lincolnshire on occasions.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.