Employee Engagement Manager – Employee Experience Manager – People Operations Manager

Job Ref: DJJM1178
Job Title: Employee Engagement Manager – Employee Experience Manager – People Operations Manager
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for a People Operations Manager – Employee Engagement Manager – Employee Experience Manager to take responsibility for culture and engagement for a multi-channel, digitally aligned and rapidly growing customer contact operation, working with senior stakeholders to promote and implement cultural messages to employees and help with certain HR related issues.

The People Operations Manager – Employee Engagement Manager – Employee Experience Manager will be able to bring passion and rigor of the company ethos and promote this throughout the contact centre, as well as promoting topical information that is happening within the organisation and listening to employee feedback, fielding questions and delivering parts of internal communications. The role holder will aim to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the People Operations Manager – Employee Engagement Manager – Employee Experience Manager, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with employee enquiries and concerns will be part of your responsibilities.

Some of the duties will include:
• Reviewing and managing employee engagement within the contact centre
• Delivering strong people leadership skills in an operational environment
• Positively influence and contribute to the team culture
• Motivate, train, coach and develop staff in the Contact Centre
• Work Closely with Senior customer service staff to deliver a positive and progressive employee experience
• Drive communications between the organisation and all staff, promoting and delivering engaging communications to all staff
• Support senior stakeholders to field questions, queries and concerns expressed by staff on certain culture or development issues

If you are interested in applying for this position, you will need a proven track record within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Trainer – Training Manager – temp contract (12 Months) – fixed term contract

Ref: DJJM1176
Role: Trainer – Training Manager – temp contract (12 Months) – fixed term contract
Location: London – SOUTH EAST
Salary: Up to £35k plus bonus and benefits
Job Type: Temporary / fixed term contract

An excellent opportunity has arisen within a well established company based in London who are looking to recruit a Trainer for their contact centre in London.

The successful candidate will be really focused on improving the knowledge and skills of the Contact Centre and be able to deliver comprehensive training to both new starters and upskilling existing staff.

The aim of the role of Trainer is to provide a training and management support function for the contact centre. You will create and deliver training programmes for new and existing members of the contact centre to improve their knowledge and skills in dealing with customer enquiries. You will monitor and coach colleagues to achieve targets and work closely with the managers and their colleagues to identify gaps in knowledge and responding with coaching support. You will also identify training needs and planning programmes. The ideal candidate will have the ability to think outside of the box and be able to regularly review and improve and update training material. The role will include handling administration, for example: completion of management duty rota.

The successful candidate will have:
• At least 12 months training or leadership experience within a contact centre environment.
• Experience of managing people and be able to lead and motivate others to deliver excellence in customer service.
• Excellent organisational skills.
• Excellent time management skills.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Training and Quality Manager – L&D – Contact Centre – Customer Service

Job Ref: DJJM1174
Job Title: Training and Quality Manager – L&D – Contact Centre – Customer Service
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for an experienced Training Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation including training for new recruits and managing the compliance and quality within the contact centre.

The Training Manager will be able to bring passion, rigor and the ability to develop and implement a training and quality assurance operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Training and quality Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for training, nurturing, coaching and developing new starters and deliver a positive, engaging training programme, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities.

Some of the duties will include:
Reviewing and managing quality and compliance levels throughout the contact centre
Delivering strong people leadership skills in an operational environment
Positively influence and contribute to the team culture
Motivate, train, coach and develop staff in the Contact Centre
Provide Training to deliver exceptional customer service via phone, email, live chat and social media
Drive continuous improvement ethos within the training department, throughout the contact centre and the business
Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Training Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Financial Promotions Officer – Financial Correspondence/ Financial Compliance

Job Ref: DJAD1061
Job Title: Financial Promotions Officer – Financial Correspondence/ Financial Compliance
Location London, Greater London, South East
Salary: £45,000 plus benefits
Employment Type: Permanent

A great opportunity for someone passionate about delivering excellent customer experience and fair communication to customers. The Financial Promotions Officer will be responsible for reviewing and signing off Financial promotions in print and digital media, created by both internal business teams as well as client teams to ensure they are clear, fair and not misleading.

Some of the Responsibilities include:
• Approve Financial Promotions, across a variety of media to make sure they comply with all relevant regulations and our own internal guidelines while still being innovative and effective.
• Provide guidance and constructive feedback to stakeholders including clients to drive Right First Time ethos and minimise rework across the teams.
• Drive the embedding of a customer first approach in the business
• Adhere to required record keeping practices. Support the development and delivery of policies, procedures and reporting that are practical, drive continuous improvement and meet regulatory requirements.
• Stay informed about legislation and rulings by ASA, FCA and other relevant regulatory bodies and use this knowledge to improve our Financial Promotions
• Work closely with other teams, such as the digital and creative services teams, to ensure clear communication about requirements and timely delivery of projects.
• Assist with the development and roll out of Terms & Conditions – enhancing existing ones and developing new ones.

If you are interested to apply:
You will have held a similar role within a financially regulated environment and will be aware of current legislation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager / Customer Journey Manager

Job Ref: DJAD1060
Job Title: Customer Experience Manager / Customer Journey Manager
Location London, Greater London, South East
Salary: £60k plus bonus and benefits
Employment Type: Permanent

An opportunity to be a part of an exciting time to be part of a first-class team on a sizeable transformation journey. There is a requirement to implement a significant amount of change to the business and the Customer Experience Manager will be a crucial part of this.

On a day to day basis the Customer Experience Manager role will involve:
• Gathering and understanding all requirements from key stakeholders – touchpoints, outputs, journeys and reporting
• Setting up feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
• Integrating the survey platform and internal customer data sources to ensure automated and real-time customer feedback for any existing or new relationships and journeys.
• Setting up and managing regular (weekly/ monthly/ quarterly) reporting of customer feedback by each journey and touchpoints, meeting stakeholder’s requirement.

In order to make Customer’s journeys better you will have:
• Your experience with CX survey platforms tools (i.e Qualtrics, Rant, Rave or similar)
• Your ability to manage suppliers and set up/manage VOC programmes
• Your 3-4 years experience (desirable) in research – client or agency side
• Your previous experience in qualitative and quantitative research

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Insight Analyst – 3-6 months contract

Ref: DJRL1024
Role: Customer Insight Analyst – 3-6 months contract
Type: Contract – 3-6 months
Location: London, Greater London, South East
Salary: £33,500 pro rata and exceptional benefits

One of the UK’s leading and most ambitious housing associations are looking to recruit a Customer Insight Analyst in London.

They are looking to recruit an established researcher to help them manage the implementation of a customer panel and other customer insight tasks. As a Customer Insight Analyst you will have experience in managing quantitative research as part of a voice of the customer programme, either gained in-house or in a research agency. You will need all the skills associated with managing samples, contact and ensuring survey questions meet business needs. The successful Customer Insight Analyst will be adept at the dissemination of results to panel members and business stakeholders.

As a Customer Insight Analyst, you will use insight gained from the analysis of the customer views and performance data to highlight service failures, trends and positive experiences, working with teams across operations to make changes that drive improvements to raise the experience of their customers. You will design and deliver bespoke research projects to contribute to the development of their service offer.

The successful candidate will have:
• A market research society intermediate level qualification in quantitative skills or an equivalent level of skill demonstrated through work experience or other qualifications would be beneficial.
• Experience of Microsoft Excel and SPSS.
• Experience of survey monkey, managing contact databases and managing electronic mail outs.
• Excellent communication skills.
• Excellent organisational skills.

In return you will receive a competitive salary and excellent benefits.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager – Customer Service Manager

Ref: DJKG1245
Job Title: Contact Centre Manager – Customer Service Manager
Location: London, South West London
Salary: £35- 40k base plus bonus and bens dep on experience
Permanent

This is a fantastic opportunity for an experienced Contact Centre Manager, Customer Service Manager to join this growing service led organisation. The Contact Centre Manager will be tasked with hands on management of a developing team of team leaders, nurturing, coaching, development and leadership skills will be key to develop the Team Leaders management abilities and drive better performance across sales and customer service.
The business has recently undergone a change in focus and is becoming more advanced technologically as well as looking to drive performance and efficiencies but with customer centricity and a great service delivery at the heart of the business.

The main responsibility is to champion a culture of outstanding service through ownership and to proactively promote first call resolution within the teams.

The Contact Centre Manager will be a strong coach and developer of people. Have a hands on approach, whilst looking to deliver better performance, identifying and driving continuous improvement

If you are interested in applying for this position, then you will need to have a proven background at developing, coaching and mentoring Team Leaders/Managers to be better Managers. Able to work in a scalable growth environment and with a focus on delivering great customer service.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Leader/Team Manager Customer Service

Job Ref: DJJM1762a
Job Title: Team Leader/Team Manager Customer Service
Location: London – Greater London – South East
Salary: £30-35,000 plus bonus and bens
Job Type: Permanent

An opportunity for an experienced Customer Service Team Leader/Team Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Team Leader/Team Manager within customer service, you will work with the senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Customer Service Advisors to enhance their skills and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels.

Some of the duties and responsibilities for the Team Leader/Team Manager will include:

Delivering strong people leadership skills in an operational environment
Positively influence and contribute to the team culture
Motivate, coach and develop staff in the Contact Centre
Provide exceptional customer service via phone, email, live chat and social media
Respond to customer complaints and escalate issues as necessary
Drive continuous improvement ethos within the contact centre and the business
Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Team Leader/Team Manager, working with a team of customer service advisors to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1762
Job Title: Resource Planning Manager
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for an experienced Resource Planning Manager to take the helm and design, build and develop a forward thinking, strategic, best in class resource planning support function for a multi-channel, digitally aligned and rapidly growing, soon to be multi-site customer contact operation.

The Resource Planning Manager will need to develop an effective and robust team and processes to enable highly effective, forecasting, scheduling and real time activities in a fast paced and demanding environment, with little historical MI and data to date.

Looking to the future the Resource Planning Manager will be developing tools and systems, taking a manual resource planning team and function across to an automated, evolving system which should deliver further improvements and efficiencies.

Excellent stakeholder relationships will be required as you build and establish your and your teams reputation as the ‘go to’ function to help with all strategic, future, current and on the day thinking and operational delivery.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Resource Planning Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Analysts to deliver a positive, engaging environment, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

If you are interested in applying for this position, you will need a proven track record as a Resource Planning Manager, preferably within a scaling business, with experience of both manual and automated forecasting, workforce management and resource planning. The ability to see and communicate the trends within the data, identifying key business decisions and improvements in resourcing strategies, shifts and future strategies will be key.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Service Manager

Job Ref: DJJM1761
Job Title: Customer Service Manager
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for an experienced Customer Service Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation.

The Customer Service Manager will be able to bring passion, rigor and the ability to develop a scaling operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Customer Service Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Team Leaders to deliver a positive, engaging environment, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities.

Some of the duties will include:
Forecasting, daily planning and delivering great people leadership.
Delivering strong people leadership skills in an operational environment
Positively influence and contribute to the team culture
Motivate, coach and develop staff in the Contact Centre
Provide exceptional customer service via phone, email, live chat and social media
Respond to customer complaints and escalate issues as necessary
Drive continuous improvement ethos within the contact centre and the business
Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.