Contact Centre Manager/Senior Sales/Telesales Manager

Job Ref: DJKG1295
Job Title: Contact Centre Manager/Senior Sales/Telesales Manager
Location: Luton/Bedford/Dunstable
Salary/OTE: £38k to £45k basic – OTE £50k to £60k
Employment Type: Permanent

This is a fantastic opportunity for an experienced Contact Centre Manager/Sales Manager or Telesales Manager to join an outstanding market leading organisation.
This is an opportunity to join an established company that has a presence UK wide. As a Contact Centre Manager/Sales Manager/ Telesales Manager, you will manage a telesales team of around 25 people and have up to 2 to 3 team leaders as direct reports.

This role reports into the Managing Director and you will be part of a growing organisation that has be established since the 1930’s.

As the Contact Centre Manager/ Sales Manager/Telesales Manager, some of your responsibility will be to:

• Manage, lead and coach a team of telesales people
• Demonstrate good communication and be able to support the team with direction and motivation
• Look at and implement quality of the calls and outcomes
• Recruit and onboard new recruits along with team development and retention
• Deliver team and individual KPIs
• Create new ideas for team incentives

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within a contact centre or telesales environment and be commercially focused to deliver consistently against sales and operations goals. Experience within the estate agency or property market is an advantage but not essential.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of CRM

Job Ref: DJEM1016a
Job Title: Head of CRM
Location: Luton
Salary: up to £90,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Head of CRM to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for leading the CRM and Marketing digital transformation across the group.

Responsibilities include:
• Business Lead for the Group Marketing platform
• Defining business needs and working closely with the Technology team
• Transitioning the focus from traditional to digital and programmatic marketing to deliver a truly omni-channel marketing capability
• Leading a team of Senior Product Owners, Business Analysts and Campaign Planning
• Lead the development of the overall Group CRM marketing strategy
• Lead and develop the overall customer contact strategy and plan
• Lead the Centres of Excellence teams

Experience required:
• Someone who has worked in a large pan European business previously
• Proven and significant experience in leading business transformation
• Strong leadership skills
• Significant experience of developing data-driven and automated marketing and CRM programmes
• Good technology understanding
• Ability to speak German, French and Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Strategic Planning Manager

Job Ref: DJEM1017
Job Title: Strategic Planning Manager
Location: Luton
Salary: up to £45,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an individual who comes from a strategic and planning background to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for accelerating ancillary revenue and CRM digital transformation across the Group.

Responsibilities include:
• The articulation of the CRM and Ancillary strategy
• Leading a 5-year planning process for CRM and Ancillaries
• Working with key stakeholders to create content
• Co-ordinate the CRM and Ancillary governance process
• Supporting the development of the overall group CRM and Ancillaries strategy

Experience required:
• Comfortable working in a large pan European business, where some travel will be required
• Strategic thinker
• Strong PowerPoint and Excel skills
• Previous CRM Manager experience
• Ability to speak either German, French or Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of CRM and Marketing

Job Ref: DJEM1016
Job Title: Head of CRM and Marketing
Location: Luton
Salary: up to £90,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Head of CRM and Marketing to join a well-established CRM and Ancillaries team based in Luton. They are looking for someone who will be responsible for leading the CRM and Marketing digital transformation across the group.

Responsibilities include:
• Business Lead for the Group Marketing platform
• Defining business needs and working closely with the Technology team
• Transitioning the focus from traditional to digital and programmatic marketing to delivery a truly omni-channel marketing capability
• Leading a team of Senior Product Owners, Business Analysts and Campaign Planning
• Lead the development of the overall Group CRM marketing strategy
• Lead and develop the overall customer contact strategy and plan
• Lead the Centres of Excellence teams

Experience required:
• Someone who has worked in a large pan European business previously
• Proven and significant experience in leading business transformation
• Strong leadership skills
• Significant experience of developing data-driven and automated marketing and CRM programmes
• Good technology understanding
• Ability to speak German, French and Dutch would be desirable but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.