Management Information Analyst / MI Analyst

Job Ref: DJJM1177
Job Title: Management Information Analyst / MI Analyst
Location: Glasgow / Scotland / Lanarkshire
Salary: £30,000 – £35,000
Employment Type: Permanent

As the Management Information (MI) Analyst you will provide MI and analytical support to leadership and operations through the delivery of regular management information, and specific analytical projects/reports, with actionable insight.

Some of the Responsibilities include:
• As the MI Analyst you will delivery regular management information with actionable insight.
• Provide ad hoc information and insight to internal stakeholders
• Help to build analytical capability within the team
• Review the quality of the work undertaken, by yourself and colleagues, to ensure analytical objectives have been met and that the data provided is of high integrity

If you are interested to apply:
• Strong track record of taking a proactive approach in identifying opportunities to improve performance and solve these through a combination of quantitative analysis and business insight, delivering clear actionable recommendations
• Confidence in building networks throughout the business, liaising at a senior level, and driving change
• Confidence using various analytical methods to deliver your work
• Highly numerate and IT literate, with a genuine passion for data
• Excellent communication skills
• Strong attention to detail
• Experience using statistical or reporting packages (e.g. R / Python / SPSS / Tableau)

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Management Information Analyst / Senior MI Analyst

Job Ref: DJPF1209
Job Title: Senior Management Information Analyst / Senior MI Analyst
Location: Eastbourne / South East
Salary: £40,000 plus 5% bonus
Employment Type: Permanent

As the Senior Management Information (MI) Analyst you will provide MI and analytical support to leadership and operations through the delivery of regular management information, and specific analytical projects/reports, with actionable insight.

Some of the Responsibilities include:
• As the Senior MI Analyst you will delivery regular management information with actionable insight.
• Provide ad hoc information and insight to internal stakeholders
• Help to build analytical capability within the team
• Review the quality of the work undertaken, by yourself and colleagues, to ensure analytical objectives have been met and that the data provided is of high integrity

If you are interested to apply:
• Strong track record of taking a proactive approach in identifying opportunities to improve performance and solve these through a combination of quantitative analysis and business insight, delivering clear actionable recommendations
• Confidence in building networks throughout the business, liaising at a senior level, and driving change
• Confidence using various analytical methods to deliver your work
• Highly numerate and IT literate, with a genuine passion for data
• Excellent communication skills
• Strong attention to detail
• Experience using statistical or reporting packages (e.g. R / Python / SPSS / Tableau)

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Manager / MI Manager

Job Ref: DJPF1208
Job Title: Management Information Manager / MI Manager
Location: Eastbourne / South East
Salary: £60,000 plus £5k car allowance and 10% bonus
Employment Type: Permanent

As Management Information (MI) Manager you will take a lead in companywide projects to drive forward change, champion analytical excellence, and use data and analytics to break down and solve complex business problems.

As the MI Manager you will be a strategic thinker who is confident using structured thinking to break down complex business problems. You will be proactive in engaging stakeholders throughout the business and have experience with developing colleagues and the ability to motivate both direct reports and wider stakeholders.

Some of the Responsibilities include:
• Providing thought leadership to the analytical function to support the delivery of team wide objectives
• Engaging senior stakeholders
• Collaborating on high profile projects that require rapid pace and lateral thinking
• Responsibility for the line management of Analysts

If you are interested to apply:
• Delivering actionable analytics and commercial insights that generate value
• Experience in leading company-wide projects, or having senior participation within a large project
• The capability and desire to build strong networks throughout the business, acting as an advocate for the team and department
• Proven experience of driving and embedding analytical excellence
• Excellent numerical and analytical skills
• Advanced skills in use of MS office applications (Excel and Powerpoint), and statistical software packages (e.g. SQL, R, SAS, Python)
• Excellent communication skills and ability to influence others

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior MI Analyst

Job Ref: DJPF1204
Job Title: Senior MI Analyst
Location: East Midlands
Salary: £38,000
Employment Type: Permanent

As the Senior Management Information (MI) Analyst you will report directly into the MI Manager and will be responsible for the design, development and providing timely and accurate performance and operational measurement to the business. The job holder will be a recognised expert in the processes, customers and their commerciality, understanding the complexity of the data sources, how to interpret them, and ensuring governance and control of that data, partnering their key stakeholders to ensure future information requirements will be met.

Some of the Responsibilities include:
• Drive efficiencies within current Business Intelligence solutions.
• Be a recognised information expert, understanding our sources of data and ensuring that reporting and data is consistent and accurate across all stakeholders and for external regulatory requirements.
• Partner the business through system, data and process improvements.
• Drive insightful analysis and promote best practice through data based observations.
• Develop new approaches and innovative techniques for understanding and reporting how the external market is impacting performance.
• Effective partnering with key customers on relevant projects (i.e Sales, Operations and Marketing Functions & wider businesses)
• Input to the planning and reporting processes.
• Input into the change program with technical expertise and advice as experts on business process and data.
• Assist in the progression and daily supervision of the Management Information Analysts as requested by the MI Manager.
• Demonstrates an awareness of the differing types of MI and their differing forms e.g. Debt, NPS and other non-financial KPI’s

If you are interested to apply:
• Must have a demonstrable and extensive track record of adding value within a commercially focused data analysis role.
• Must have strong commercial acumen with a proven ability to identify key issues, create clarity and provide effective support and challenge to senior customers and stakeholders.
• An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking.
• Energy, drive, determination and enthusiasm and an ability to work to tight deadlines.
• Excellent communication, interpersonal and influencing skills with the ability to deal effectively and confidently with individuals at all levels of the business
• Demonstrable advanced technical ability such as SQL, VBA, Excel, PowerBI and must be capable of adapting to new tools as they are introduced
• The ability to proactively identify opportunities for the business and to drive delivery of them.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1762
Job Title: Resource Planning Manager
Location: London – Greater London – South East
Salary: £40-50,000 plus bens
Job Type: Permanent

An opportunity for an experienced Resource Planning Manager to take the helm and design, build and develop a forward thinking, strategic, best in class resource planning support function for a multi-channel, digitally aligned and rapidly growing, soon to be multi-site customer contact operation.

The Resource Planning Manager will need to develop an effective and robust team and processes to enable highly effective, forecasting, scheduling and real time activities in a fast paced and demanding environment, with little historical MI and data to date.

Looking to the future the Resource Planning Manager will be developing tools and systems, taking a manual resource planning team and function across to an automated, evolving system which should deliver further improvements and efficiencies.

Excellent stakeholder relationships will be required as you build and establish your and your teams reputation as the ‘go to’ function to help with all strategic, future, current and on the day thinking and operational delivery.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Resource Planning Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement.

You will take full ownership and responsibility for your team, nurturing, coaching and developing your Analysts to deliver a positive, engaging environment, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels.

If you are interested in applying for this position, you will need a proven track record as a Resource Planning Manager, preferably within a scaling business, with experience of both manual and automated forecasting, workforce management and resource planning. The ability to see and communicate the trends within the data, identifying key business decisions and improvements in resourcing strategies, shifts and future strategies will be key.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior MI Analyst

Job Ref: DJPF1171a
Role: Senior MI Analyst
Location: Warwick
Salary: up to £35,000 + benefits

My client is looking for a Senior MI Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service.

What will you be doing?
• Support the company in advancing its use of predictive analytics: data manipulation, text mining, finding out all influencing factors and prioritising them, statistical analysis, forecasting and modelling.
• Complete complex data analysis with a variety of purposes for the business
• Provide specifications for reporting
• To perform adhoc analysis of data in order to find the root cause of problems.
• To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?
• A high level of numeracy and the ability to extract and analyse data
• The ability to use MS Excel and MS Access to an advanced level
• Power BI, MS Azure ML and SQL Transact
• Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
• Experience of writing specifications and performing quality assurance on work of other data analysts.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.