Programme Manager

Job Ref: DJRL1046
Job Role: Programme Manager
Job Type: Permanent
Location: Yeovil, Somerset, South West
Salary: Up to £50,000 + Excellent Benefits + Flexible part home working

A South West based not for profit charitable organisation are currently looking to recruit a Programme Manager who can build and maintain a clearly defined project management framework. This person needs to support and guide project managers across the organisation.

As Programme Manager you will be experienced with a great record of managing multi-disciplined projects in a dynamic environment. This is a new role which will provide an opportunity to establish a new approach towards enhanced programme oversight.
You will be proactive in your approach when providing timely and accurate MI programme reporting to the board ensuring all aspects of project management governance is in place.

The successful candidate will:
• Be able to lead the development of a formal project management approach across the business, developing systems, tools, policies and an over-arching framework to ensure project management excellence.
• Be able to provide advice, guidance and support to the project sponsor and project lead to ensure an effective project plan is developed.
• Ensure accurate project management governance is in place with a single corporate oversight at any time in order that the status of any given project is transparent.
• Be able to provide timely and accurate MI programme reporting statistics and status updates to the board as required.
• Be able to identify and understand any opportunities, interdependencies and linkages between projects that could affect individual or overall delivery in order that there is effective project planning.
• You will have excellent project and programme management skills with the ability to lead on projects and provide oversight on others.
• Have the ability to build relationships across the business.
• Have great communication skills and have the ability to engage stakeholders.
• Have experience of successfully managing a PMO in a dynamic environment.
• Have experience of building successful relationships with key project stakeholders.

The company invest heavily into their staff and the wellbeing of their employees. They offer an extensive benefits package which includes: Contributory Pension, Private Healthcare, 26 days holiday entitlement + bank holidays, Possible agile working and Flexi Time and Free parking.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager (Internal Resource Deployment Manager – Resource Manager)

Job Ref: DJMA1784
Job Title: Resource Planning Manager (Internal Resource Deployment Manager – Resource Manager)
Location: West Yorkshire – Leeds
Salary: £32-45,000 plus benefits + bonus
Job Type: Permanent

This is an opportunity to join a fast paced, leading global business providing the right people on the right projects, at the right time.

You will manage a small team, working within a developing resource management function which will require individuals with a high commercial focus, an excellent people person with strong influence and stakeholder management and an analytical ability and approach to provide effective workforce deployment, forecasting, planning and MI, to help the organisation build the professionalism of their people and continue to strengthen their business.

This is a fantastic opportunity to build on your professional career to date and help develop and grow your skills with a leading corporate brand. You will join a leading edge, expanding team, in a visible and pivotal role.

Some of your responsibilities:
• Manage the team by optimising headcount, manage/oversee joiners, leavers and secondments, increasing utilisation and being aware of the impact on employee engagement
• Delivering the manpower and resourcing plan by having a deep understanding of portfolio growth plans and headcount required to support these; balancing these with the needs of the individual
• Conducting regular portfolio reviews to ensure maximum utilisation, development and fair allocation of work for each individual
• Interpret and Analyse Management Information (MI) to provide trends, make connections and spot opportunities to improve profitability
• Share knowledge, best practice and network with your colleagues across the business and Resource Management Function

If you are interested in applying for this position, you will need previous experience working within a large, or corporate business in a Managerial role with resourcing, deployment, workforce/manpower planning, talent deployment, customer service, or project management capacity. You will need excellent relationship management skills with the ability to influence senior stakeholders and be a confident and skilled communicator.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Analyst / MI Analyst

Job Ref: DJPF1237
Job Title: Management Information Analyst / MI Analyst
Location Central London
Salary: £32,000
Employment Type: Permanent

My Client is looking for an experienced MI Analyst to provide meaningful insight for their customer operations teams. You will be responsible for the development of reports and providing meaningful insight to operational teams to ensure the best decisions are made.

Some of the Responsibilities include:
• Experience of building reporting suites within an operational business.
• Develop reports in line with business requirements.
• Delivery of all reporting activities to agreed timescales and quality.
• Contribute to enhancing existing reports to increase efficiency and effectiveness.
• Help to build analytical capability within the team.
• Produce analysis and make recommendations to management.
• Provide meaningful insight to operations teams.
• Work with other business areas through data gathering and analysis.
• Share MI best practice across all contacts.
• Provide guidance on all MI related matters.

If you are interested to apply:
• Highly numerate and IT literate, with a genuine passion for data.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Analytical experience essential.
• Experience in using SAS and SQL to extract data and build reports.
• Zendesk experience or similar Contact Management system experience is desirable.
• Complex problem-solving skills.
• Strong ability to extract, manipulate and present data into reports.
• Ability to interpret data and make recommendations to management.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.