Supply Chain Manager

Ref: DJKG1204
Job Title: Supply Chain Manager
Location: Birmingham
Salary £35k

An exciting new position has become available for a Supply Chain Manager working for an online retailer. You will report to the Operations Director and have 2 direct reports.

The Role
Is to manage the supply chain disciplines and to make improvements on deliveries, compliance and quality control.

• Support the UK and India teams with their technical and product support lines
• Produce reports of quality, inventory and due diligence performance
• Develop and maintain the processes and procedures of the supply chain
• Looking at the overall monitoring of incoming goods
• Liaising with UK and International stakeholders

The Candidate
I am looking for someone that has previous supply chain experience ideally in the retail or FMCG market space. It is important to be a self -starter and be able to present ideas and new innovations at Director level.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1140
Job Title: Contact Centre Manager
Location: Midlands
Salary: 3/6 Month temp to perm contract (£60,000+ bens Pro Rata)

Reporting to the Operations Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of both team managers and team member
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

IT Project Manager – 12month FTC

Job Ref: DJPF1133a
Role: IT Project Manager – 12 month FTC
Location: Warwickshire
Salary: up to £500 per day

My client who is looking for an experienced IT Project Manager to manage a project team to deliver a joint ERP and CRM implementation. The successful candidate will be responsible for project level decisions and overall project direction. A large element of responsibility is to support the implementation of the ERP across the UK sites.

The Candidate
• Demonstrable experience of managing teams of greater than 10 people
• Proven track record on ERP implementations and support.
• Can manage deadlines when delivering implementation and support work.
• Will bring demonstrable experience and knowledge of ways of working employed within other organisations that can provide benefit to the Company
• Knowledge of MS CRM would be advantageous but not essential
• Knowledge of a Customer Service environment managing customer calls, customer agreements and field service would be advantageous but not essential

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Assistant Customer Services Manager (12 month contract)

Job Ref: DJKG1197
Job Title Assistant Customer Services Manager (12 month contract)
Location: Staffordshire
Salary: £38k to £42k

We have a great opportunity with a market leader to join an established and growing team managing between 15 and 20 Advisors.

The role
The remit for this role is to ensure the day to day running of the team, along with training, coaching and mentoring of the team.

Some of the duties will include:
• Ensuring all work flow is distributed efficiently
• Conclude any escalated customer complaints
• To actively manage the floor
• To ensure individual and team KPI’s are met
• Promote new incentives
• Manage performance in real time
• Work to service compliance paperwork

The Candidate
My client is looking for a professional Team Manager who has 18 months minimum experience in a supervisory role. You will need to be flexible on working hours as this is a 7 day customer service contact centre. Your own transport is beneficial for this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Continuous Improvement Manager

Job Ref: DJAD1028
Role: Continuous Improvement Manager
Location: Nottingham
Salary: £50,000 – £55,000 plus benefits

A market leading company based in the Midlands is looking for a Continuous Improvement Manager to join their team on a permanent basis. The business is going through significant change and transformation and this position plays a vital part in supporting this and ensuring the change is successfully embedded.

With two direct reports but working within the wider Continuous Improvement team to enhance business performance through your knowledge of continuous improvement methodologies and principles, duties of the role also include:
• Evaluating, designing, measuring and monitoring end-to-end customer value stream processes to ensure that they deliver as expected.
• Analysing a range of business and customer insight to drive the greatest value add activity in contact centre improvements
• Strong leadership and line management skills to help shape a new high performing team
• Ability to innovate, engage and take key stakeholders and the business on an exciting continuous improvement journey

The successful candidate will:
• Knowledge of continuous improvement principles, practices, techniques and tools following appropriate process methods (e.g., Lean/Six Sigma methodology)
• Experience in similar position in service industry
• Experience of managing business transformation
• Understanding of change management processes, tools and techniques
• Innovator and motivator
• Excellent leadership skills

For this you will receive a competitive basic salary of up to £55k, bonus potential, 25 days holiday + bank holidays, life assurance & pension.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Job Ref: DJJM1135
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – Up to £60,000+ bens

Reporting to the Operations Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
• To ensure first-class customer experience in all interactions
• Performance management of both team managers and team member
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Product Manager

Job Ref: DJAD1027
Role: Senior Product Manager
Location: Gloucestershire
Salary: £50,000 – £55,000

A market leading Consumer Durables business with a truly international / global reach are looking for a Senior Product Manager to join their marketing team. They are extremely prominent in the UK and have a forward thinking and cutting-edge design team who strive to keep them at the forefront of product design in their sector. The organisation offers excellent career development opportunities and progression.

Duties:
• Full P&L responsibility for multiple categories including the product portfolio to ensure that budgeted sales and profit targets are achieved
• Develop excellent relationships with the Channel and Sales Team to define new business opportunities using a needs brief.
• Develop excellent working relationships with NPD and ID, leading the marketing aspects of NPD projects.
• Write financial business cases
• Launch new product to market, producing all product specific launch materials as required, working with Marketing Communications to ensure brand strategy is maintained
• Coordinate the launch team of NPD projects
• Gather, interpret and communicate competitor benchmarking
• Month end analysis and reporting
• Own category documents including bubble maps, continuums etc.
• Brief market research requirements.
• Line management of 2-3 product managers/associate product managers

The Successful Applicant will:
Have a demonstrable track record of Product Management in a consumer facing business
Have experience of owning the P&L for your product range and managing associated budgets
Be able to challenge the business and influence to deliver results
Have strong numeracy skills
Be able to build excellent working relationships across all stakeholders in the business and cross-functional teams such as sales and channel.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Senior Insight Analyst

Ref: DJAD1021
Role: Senior Insight Analyst
Location: Nottingham
Salary: Up to £45,000

A market leading insurer based in Nottingham are looking to add a passionate Senior Insight Analyst to their Analytics team. The purpose of the role is to utilise speech analytics in order to identify opportunities to deliver significant improvements across the operation that will push the journey to a best in class customer centric environment forward.

Key responsibilities:
• Following analysis phases, determine process/systems/behaviour changes that deliver greatest benefit, support business case and present output to stakeholders
• Analysis of data to include trending, potential cost saving opportunities, initiatives and data for key customer processes highlighting potential failures
• From initial high level analysis, decide whether case for change compelling enough to justify continuation to detailed analysis phase
• Report on and analyse performance of processes investigating failures, recommend and implement agreed improvements ensuring effective delivery
• Support change process implementation, identify improvement opportunities and conduct analytical work to ensure associated benefits are realised
• Utilise speech analytics to identify opportunity and track benefit realisation while remaining in transcription rate tolerance with accurate processing
• Product innovative reporting enabling business to understand underlying trends

The successful candidate will have:
• Used ability to identify trends and exceptions across disparate information sources to make value add recommendations based findings that have been realised within previous organisation
• Track record post improvement recommendation of monitoring to benefit realisation with accurate information submitted on process, project progress & costs
• Interpreted technical data, tasks, dependencies and translated into functional plans which are meaningful to the business
• Experience in identifying appropriate change options which when implemented, improvements focussed on business benefits
• Strong analytical skills demonstrating ability to aggregate information with attention to detail; opportunities identified and recommendations made have led to improvements in efficiency
• Interpreted a range of key business priorities and used efficient planning of resources to achieve results
• Process and reporting project documentation produced with risks and issues identified with data solutions provided
• Speech analytics and SQL databases experience would be advantageous for any applicants

Skills:
• Highly enumerative with logical approach to tasks and problem solving
• High degree of accuracy when presenting data/recommendations
• Excellent report writing skills with ability to bring data to life visually
• Strong time management and prioritisation skills with ability to work under pressure
• Proficient in all MS Office applications with advanced knowledge of Excel, Access and PowerPoint

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Continuous Improvement Manager

Ref: DJAD1020
Role: Continuous Improvement Manager
Location: Nottingham
Salary: £75,000

A well-established insurance business based in the East Midlands is looking for an Continuous Improvement Manager to join their transformation team on a permanent basis.
As the Continuous Improvement Manager, you will play a pivotal role within the business helping to shape and manage the relatively newly formed Continuous Improvement team, embedding a culture of continuous improvement and operational excellence and unlocking opportunities from new and existing data sources.

Your key responsibilities will include, but not be limited to the following:
• Management and development of your team (3 direct reports) consisting of Continuous Improvement, Business Analysis and Knowledge experts
• Responsible for the storage of all operational process maps, ensuring that they are kept fully up to date, with appropriate version control, to reflect all operational change and be responsible for all changes being reflected in the Knowledge Base used by our customer facing colleagues
• Ensuring processes are optimised and continuously improved using professionally recognised methods eg Lean/Six Sigma.
• Facilitate problem solving sessions such as Kaizen or Workouts to lead teams to address issues and challenges identified
• Lead site/functional teams on Contact Centre specific or cross-business unit improvement initiatives
• Identify potential initiatives during site interaction or assessments
• Escalate and remove barriers to Improvement initiative progress
• Provide support and management to the Knowledge Team in the capture and storage of process procedure and knowledge
• Provide support, direction and management to the Business Analysis team in the capture of and the analysis and delivery of requirements.
• Provide Support, direction and management to the Process Team in the capture, analysis and recommendation of new and amended processes.
• Communicate frequently with The Head of Continuous Improvement and the Head of Contact Centre Change on progress with Continuous Improvement and Operational Excellence

As a Continuous Improvement Manager, you will have previous experience of applying Lean and / or Six Sigma techniques within a professional level contact centre environment, with prior supervisory and management responsibilities.
In return you will receive a competitive salary, 25 days holiday plus bank holidays, life assurance, pension, various discounts.

If we wish to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Contact Centre Manager (Initial 6m FTC poss perm contract following)

Job Ref: DJMA1729
Job Title: Contact Centre Manager (Initial 6m FTC poss perm contract following)
Location: Midlands
Salary: £35-45,000 base plus bonus, bens.

This is a potential permanent opportunity, but on an initial six-month interim fixed term contract, for an experienced Contact Centre Manager to take on a highly autonomous role. Reporting to the Operations Director and leading a specialist team within this a high-profile business.

They will be looking for an individual who can identify and drive continuous improvements; to realise better employee engagement, advanced customer contact initiatives such as live chat, sales through service opportunities, training and knowledge base for the team and the development of customer insight and analytics.

• You will take charge of the existing customer service centre to ensure that all calls, current KPI’s and SLA’s are adhered too.
• Act as the Voice of Customer across the business to develop wider awareness and enhanced customer process and experience initiatives.
• Liaise with marketing to develop and identify customer communications.
• Develop Insight and analysis to help improve customer satisfaction, sales and employee development.
• Work closely with the Operations Director to develop strategic initiatives and present opportunities for the development of best practice, tools and technologies.

If you are interested in applying for this position, you will need proven contact centre management experience. You will have some clear evidence of being able to utilise insight and analytics to drive continuous improvement and enhanced customer services, sales and employee engagement.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.