SQL Developer Lead

Job Ref: DJPF1315
Job Title: SQL Developer Lead
Location: Midlands – commutable from North West
Salary: £55,000 + Benefits
Employment Type: Permanent

Are you an experienced Leader of developers with significant SQL database knowledge?

This role will lead a team of Developers that are responsible for the optimal performance of MIBI data processing platforms, including code optimisation and capacity management.
Deliver a robust data warehousing solution to the business.

Responsibilities include:
• To support the Insight and Data Manager to build and manage the BI platform so that business data analysis requirements can be retrieved, stored and viewed efficiently.
• To support the Data and Insight Manager to define data warehousing strategy and timeline.
• To oversee and maintain robust data dictionaries and models on a regular basis
• To oversee and identify, implement, maintain and continuously improve appropriate tools and techniques to enable transactional data to be transformed into consumable information (power BI reports and dashboards) that can be analysed by the business, and inform decision-making
• To manage the day to day development lifecycle to facilitate reporting and BI development within the team, to ensure documentation is up to data and reflects current business rules and definitions
• To help drive continuous improvements in data quality standards

If you are interested to apply you will need:
• Experience in a data manipulation role
• Proven use of standards compliance including development practices and disciplines (including commenting code, formatting code, splitting into functions
• Previously held team leadership role in a similar function
• Experience in writing complex T-SQL (Transact SQL) stored procedures
• Microsoft SQL server 2014/16 server side development including (SSIS, SSRS, SSAS)
• Experience of database administration
• Experience of data warehousing
• Power BI experience

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Night Team Leader / Night Team Manager (Contact Centre)

Job Ref: DJKG1314a
Job Title: Night Team Leader / Night Team Manager (Contact Centre)
Location: Stoke-on-Trent
Salary: £28k (plus 33% shift allowance uplift and outstanding bonus and benefits)
Employment Type: Permanent (Shift Patterns)

This is a fantastic opportunity for an experienced Night Team Manager or Night Team Leader to join an innovative and forward-thinking digitally led organisation. The Night Team Manager or Night Team Leader will manage a team of up to 20 customer service agents.

This role requires you to be able to work closely with the Customer Service Operations Manager and you will be responsible for delivering and monitoring the day to day responsibility of the team.

Responsibilities:
• Take ownership and responsibility for delivering exceptional customer service
• Review and analyse performance and KPI’s with relevant key stakeholders
• Develop the team focusing on key motivators to enhance the team and individual achievements and success
• Work collaboratively with all members of the team and the wider organisation

If you are interested in applying for this position, then you will need to have managed a team within a contact centre setting and used to working a night shift on a permanent basis. They are looking for someone who is passionate about delivering exceptional customer service as well as being a strong influencer with a collaborate leadership style.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Market Operations Manager

Job Ref: DJHB1059
Role: Market Operations Manager
Location: Midlands
Salary: up to £47,000 per annum plus benefits
Job Type: Permanent

Are you a customer-focused individual with experience in managing people management operations?
Do you have strong people leadership skills and experience driving change and influencing stakeholders to deliver improvements?
Are you looking to be a part of the evolution of an established brand within a regulated environment?
If so, we could have just the opportunity for you…

We’re currently partnered with a great brand to introduce a Market Operations Manager into their growing operation. Looking after a number of multidisciplined teams and third party suppliers, you will be responsible for ensuring that the customers are at the heart of everything that takes place on site.

The business unit led by this role are focused on the management of all relationships for the wholesale and market operations.

The role will require you to:
• Manage a dynamic and varied team of advisors to maintain key KPIs within a busy contact centre environment.
• Create and manage third party relationships with a collaborative approach.
• Evaluate escalated concerns and action these to provide an outcome that is mutually beneficial to stakeholders.
• Work proactively when the Head of department is offsite to maintain service delivery, maintain team morale and to effectively manage the operation day to day.
• Identify areas for improvement and work strategically to problem solve making decisions that will have an impact short, medium and long term.

You will ideally be:
• Experienced in working within a heavily regulated environment; Utilities would be advantageous.
• Comfortable managing a team of managers.
• Experience managing a cultural shift.
• Experienced in the delivery of departments for metering, market operations and working alongside other departments to drive excellent customer outcomes.
• Able to motivate and collaborate teams internally as well as third party suppliers.
• Inspiring with your leadership skills to create change, new opportunities and the development of a constantly evolving environment.
• Able to step into a more responsible role in the absence of the Senior leadership team.
• Able to evaluate performance metrics to identify training gaps, areas of success and areas that require improvement.

The business is looking for a passionate and driven leader to help them to improve their customer journey. With a clear focus on the operational delivery on a variety of areas of the business, you will need to be able to demonstrate previous experience ideally from within a regulated environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.