Customer Service Trainer

Job Ref: DJHB1046
Role: Customer Service Trainer
Location: Kent
Salary: up to £30,000 per annum plus bonus, healthcare and life assurance
Job Type: Permanent

Are you an experienced Trainer or Coach with experience in delivering training within a Contact Centre setting?
Are you passionate about keeping the customer at the heart of everything that you do?
Do you enjoy developing colleagues through tailored training programmes?
If so, this could be the role for you.

Working as part of a great brand who are going from strength to strength, continually striving to better their team, who are at the heart of everything that they do, are looking for an individual to represent the brand’s visions and values, you will be responsible for:
• Conducting comprehensive agent induction training, whilst welcoming new team members into the contact centre.
• Designing and creating excellent training material for the ongoing personal development for agents; with a focus on the holistic approach to learning using a variety of coaching methods.
• Coaching a team of CSA’s within a multi-channel contact centre; monitoring both calls and emails.
• Creating a wide variety of fresh and creative training content relatable to performance, ensuring that each person’s role is tailored effectively.
• Experienced in the customer service environment with the capacity to manage and implement change within the business through structured training and development plans tailored to the individual.

You will ideally be:
• An experienced trainer / coach with a passion for developing the businesses people who are at the heart of the business.
• Strong contact centre experience.
• Passionate about the development of others through coaching and mentoring.

This business are looking for leaders to really help to drive the customer operation effectively and brand ambassadors that will spread the vision and values of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Service

Job Ref: DJHC4299
Job Title: Head of Customer Service
Location: North West
Salary: Up to £60k salary
Employment Type: Permanent

If you have experience of managing managers and delivering exceptionally customer focused strategies and always doing right by your people, then this role might be for you. This is a multi-site and multi-channel Leadership role for a very people focused organisation.

Responsibilities:
• Lead and manage the operational teams ensuring a best in class customer Experience and drive a continuous improvement culture
• Drive performance across the function maximising service levels and achieving ambitious targets
• Drive digital transformation across the operation encouraging digital first contact
• Represent the organisation internally and externally advocating best practise and a people first ethos

Key behaviours:
• Customer centric and somebody who always looks for the best customer outcomes
• Peoples person being able to effectively build credible relationships at all levels
• Dedicated to coaching and developing team members
• Performance focused
• Collaborative and open communication

If you are interested in applying for this position, you will need to have a proven track record of working in a contact centre environment, managing managers, in very customer people centric cultures.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.