Forecasting and Data Analyst

Job Ref: DJPF1327
Job Title: Forecasting and Data Analyst
Location: North West
Salary: Up to £38,000 base, pension, benefits
Employment Type: Permanent

We are looking for an experienced Forecasting & Data Analyst in the North West.

As a planning specialist, you will play an integral part in the team by producing FTE modelling solutions to drive the most cost effective and efficient solutions for success.
Provide oversight and guidance on forecasting principals. This will include the utilisation of latest finance and marketing information, market conditions & historical analysis aligned with customer contact behaviour trends.
You will possess an understanding of Contact Centre dynamics, has plenty of personal drive, takes a proactive and responsible approach to your work and be able to manage your time/workload effectively, in order to meet demanding deadlines.

If you have experience of Workforce Management, Resource Planning and Contact Centre metrics and you want to work in an environment that will help you develop in a business that is rapidly growing, this role might be for you.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Analyst – MI

Job Ref: DJPF1322
Job Title: Management Information Analyst – MI
Location: North West
Salary: Up to £30,000 base, pension, benefits.
Employment Type: Permanent

If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics, then we want to hear from you!

Responsibilities include:
• Working as part of a highly skilled analyst team you’ll be responsible for using raw data sources to provide detailed insight to account/agent performance.
• Reporting on time utilisation you’ll ensure the team is correctly sized to support the business in BAU and in growth.
• Making sure workloads are effective for the advisors, you’ll ensure Average Handling Times (AHT’s) are reflected and in line with SLA/KPI’s.
• Using different methods of data analysation you’ll ensure the data presented can be interpreted and fully understood by any audience.

If you are interested to apply:
• Good understanding of Business Processes and Contact Centre Metrics
• Strong knowledge of databases using Microsoft Access and SQL Server (SQL query writing in particular).
• Knowledge and understanding in the use of Visual Basic for Applications.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1321
Job Title: Resource Planning Analyst
Location: North West
Salary: Up to £27,000 base, pension, benefits
Employment Type: Permanent

We are looking for a Resource Planning Analyst in the North West.

As a Resource Planning Analyst, you will play an integral part in the team and help your colleagues to deliver performance improvements across forecasting, planning, scheduling, on a real-time, daily, weekly and monthly basis.

Working with the WFM tool you will have the opportunity to develop and further your career, whilst making a real impact in the delivery of reliable and excellent customer service.

If you have experience of Workforce Management, Resource Planning and Contact Centre metrics and you want to work in an environment that will help you develop and grow in a business that is rapidly growing, this role might be for you.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Forecasting and Capacity Planning Analyst

Job Ref: DJPF1320
Job Title: Forecasting and Capacity Planning Analyst
Location: North West
Salary: Up to £38,000 base, pension, benefits.
Employment Type: Permanent

We are looking for a Forecasting and Capacity Planning Analyst in the North West.
You will take on a new and exciting role, focusing on using data to pull together compelling reporting and a supporting narrative to illustrate how to improve the customer experience as part of the transformation programme.

Responsibilities include:
• Use MS Excel and Power BI to pull data together
• Analyse and interpret data
• Provide commentary and recommend potential changes
• Present your findings to your line manager and eventually the rest of the business

If you are interested to apply:
• Extensive experience within a resource planning role within a back office or contact centre environment with strong analytical skills to match.
• Advanced understanding of end to end planning cycle resource planning methodologies.
• Excellent understanding of how processes, performance and systems impact customer segments
• Numerate and analytical, with ability to develop a mixture of simple and sophisticated forecasting and headcount models, integrating varying efficiencies, capacity planning & scheduling efficiencies
• Experience of implementing forecasts and headcount models into operational reality, working with recruitment, training and innovation and operational stakeholders to deliver applicable plans.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.