Resource Planning Manager

Job Ref: DJPF1262
Job Title: Resource Planning Manager
Location Warrington / North West
Salary: £50,000 – £60,000 Plus Bonus and Benefits
Employment Type: Permanent

My client is looking for an experienced Resource Planning Manager to lead a team of Planners to co-ordinate field-based operation activities throughout the UK.

What will you be doing?
• Manage 9 Planners to ensure effective use of resources
• Ensure company standards and procedures are adhered to by those employees.
• Work with strategic planning to establish effective scenario and strategic long term planning models
• Develop process improvement projects with key external and internal customers and suppliers to develop and improve the supply chain from cradle to grave for service.
• To develop and publish planning KPIs for customer service, utilisation and achievement to plan in order to identify efficiencies and ensure year on year improvements.
• Develop process improvement projects with internal customers to improve planning and reduce costs and improve service.
• Install a continuous improvement culture within the Operations management.
• To facilitate the planning of all field training and meetings in accordance with achieving the required capacity levels to deliver customer service levels and business objectives.
• Field roster management.
• The forecasting of growth and to assist in preparing recruitment plans.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1261
Job Title: Resource Planning Analyst
Location: Manchester, North West
Salary: £35,000
Employment Type: Permanent

Are you an experienced Forecasting and Capacity Planning Analyst with a background in modelling? If so, my client is looking for a Resource Planning Analyst who will work with their Resource Planning & Analytics teams to help them manage demand and capacity plans.

This role is ideal for an articulate, analytical and enthusiastic WFM professional with a strategic mindset. As part of the role you will be responsible for predicting both short and long-term plans through the analysis of historical trends, alongside budgetary and company strategy to meet the customers’ needs and expectation through applicable WFM staffing principles and Excel modelling.

Some of the Responsibilities include:
• Anticipating complex possible options based on historical data, experience, analysis combined with possible future visions.
• Ability to break down raw information and undefined problems into specific workable components that in turn identifies the issues at hand.
• Excel Modelling
• Capacity Planning

If you are interested to apply:
• Effective and confident communicator and the ability to influence at all levels
• Displays sound judgement, objectivity, strong commercial awareness and a commitment to delivering a high level of internal customer service.
• At least 2 years in a Forecasting for front office and back offices environment for phone, email and Chat channels role.
• Experience of building capacity models from scratch.
• Understanding of Erlang and calculating FTE requirements outside of a WFM tool.
• Excellent excel skills and able to analyse large amounts of complex data.
• Proficient in using WFM tools with detailed understanding of forecast and people modules also an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.