Quality Assurance Lead

Ref: DJKG1249
Job Title: Quality Assurance Lead
Location: Oxfordshire/Northamptonshire/Bedfordshire
Salary: £30k to 35k (depending on experience)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Quality Assurance Lead to join an innovative and forward-thinking organisation. The Quality Assurance Lead will be tasked with reviewing and investigating customer survey responses for the contact centre and looking at initiatives that improve the customer experience within the contact centres.

This role requires you to be able to work in a collaborative manner, developing positive working relationships with the Quality and Training Manager and the wider team.

As the Quality Assurance Lead some of your responsibilities will be to:

• Support new hire groups
• Internal and External call monitoring ensuring all regulatory processes are followed
• Ensuring quality metrics are recorded through training and coaching
• Approve and review documents within the internal systems

If you are interested in applying for this position, then you will need to have a proven background as a Quality Assurance Lead and be able to demonstrate your experience of working within a fast-paced environment. Experience in salesforce is an advantage.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.