CRM Manager – Digital Marketing

Job Ref: DJJM1204
Job Title: CRM Manager – Digital Marketing
Job Location: Coventry – Warwick – Solihull – Birmingham – Northampton
Salary – £45,000 – £50,000 + Bens
Job Type: Permanent

Reporting to the Head of Customer Service, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in managing and developing the existing relationship with clients through effective digital marketing and strategy, ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant success in order to maximise all business opportunities through CRM channels.

Some of the responsibilities will include:

• Provide lead on the whole CRM marketing process and policy focusing on retention and customer service for existing clients.
• To ensure a first-class customer experience in all interactions, building Client relationships and securing business
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Develop and maintain effective working relationships will all internal / external stakeholders
• To design and implement lean and effective customer journeys focusing on omni channel networks

The ideal candidate will have a passion for and be able to show previous experience of working through an omni channels, understand customer needs and be able to evidence first-hand experience of delivering results. Individuals with excellent communication skills, who can cite significant experience of CRM Management through change and can evidence a strong digital marketing background where they have continuously exceeded target may have an advantage.

If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.