Operations Manager

Job Ref: DJRL1050
Job Role: Operations Manager
Location: Brighton, East Sussex, South East
Job Type: Permanent
Salary: Up to £70,000

A market leading financial services company are looking for an experienced Operations Manager to join their leading contact centre. The successful candidate will be responsible for the day to day delivery of the operational plan and putting the Customer First. You will be coaching and supporting teams to drive performance through behaviours and great conversations.

You will report into the Head of Site and will be responsible for the Team Leaders of the Contact Centre. The aim of the role is to lead the culture, pace and tone of the environment by coaching and mentoring future leaders as opposed to managing people via tasks, targets and processes. You will be driving a culture of achievement, positive support and motivation. As a successful Operations Manager, you will contribute to the high performance and continuous improvement across the Contact Centre through sharing learnings and best practice and creating an effective feedback loop to bring improvements.

As Operations Manager, you will need to know your people, recognise potential, understand strengths and development areas and coach and support the Team Leaders to grow their leadership capability.

The successful candidate will have:
• Excellent stakeholder management skills.
• Strong leadership skills with excellent communication.
• Excellent negotiation and influencing skills.
• Knowledge of operational management and best practice.
• Strong external networking skills.
• Proven experience to deliver results to time and targets, managing KPIs to continuously improve performance.

In return the company will offer excellent opportunities to progress within the company. They offer a competitive salary and benefits package.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.