Head of Operations

Job Ref: DJMA1840
Role: Head of Operations
Location: North West
Salary: up to £70,000 base, plus bonus
Job Type: Permanent

We have been retained to commence a confidential search for a Head of Operations for a fast growth business.

Working within an established team, you will be responsible for:
• Developing the strategy and planning for a customer operation function and wider business support units
• Developing a pride and passion for the delivery of a high quality excellent service proposition
• Working with the senior stakeholders to deliver improvement in NPS and service, engagement and performance

This is an exciting opportunity to be a part of a growing organisation who have a great culture and have huge ambition.

We will be looking to shortlist this role by the end of August with interviews taking place into September.

We will be looking to speak with proven Head of Customer Operations in the North West, or North Midlands area who have a real passion and ability to deliver uplifts in people, process, tools and technologies and strive for them and their teams to be the best.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.