Resource Planning Manager

Job Ref: DJPF1326
Job Title: Resource Planning Manager
Location: North West
Salary: Up to £40,000 base, pension, benefits
Employment Type: Permanent

We are looking for a Resource Planning Manager in the North West.

As a Resource Planning Manager, you will play an integral part in the team and help your colleagues to deliver performance improvements across forecasting, planning, scheduling, on a real-time, daily, weekly and monthly basis.
You will possess an understanding of Contact Centre dynamics, have plenty of personal drive, take a proactive and responsible approach to work and be able to manage your time/workload effectively, in order to meet demanding deadlines, whilst managing a team of resource planning analysts.

If you have experience of Workforce Management, Resource Planning and Contact Centre metrics and you want to work in an environment that will help you develop in a business that is rapidly growing, this role might be for you.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.