Head of Service Delivery (1st/2nd Line Support)

Job Ref: DJMA1814
Job Title: Head of Service Delivery (1st/2nd Line Support)
Location: Anglia/South East (Commutable from parts of Cambridgeshire / Bedfordshire / Northamptonshire / Suffolk / Essex)
Salary £50-55k base plus bonus bens.
Job Type: Permanent

This organisation is going through a period of significant growth and has an opportunity for an experienced technical support leader to take responsibility for a team of first and second line support executives and Managers.

The team support a large, international operation spread across numerous platforms. As the Head of Service Delivery, you will develop strategic insight to develop future strategy, change, process and continuous improvements which will reduce contact and drive commercial impact, whilst supporting future growth.

You will need excellent communication skills to engage a wide range of stakeholders, bringing to life the voice of the customer. Utilising your knowledge and insight to influence cross functional change which will deliver enhanced products and propositions for their customers.
An influential leader, you will be able to lead from the front, offering support, coaching and mentorship to get the best from your team.

If you are interested in applying for this position, you will need proven leadership experience within a technical/IT support function. Used to leading mid to large sized teams, you will need have evidence of delivering in a continuous improvement environment, working within a complex, influential position.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.