Job Ref: DJKG1282
Job Title: Operations Manager
Salary: circa £32k (benefits and profit share)
Employment Type: Permanent: 37.5 hours a week Monday to Friday
This is a fantastic opportunity for an experienced Operations Manager to build and support the administrative team that sits within a contact centre department. You will manage a team of 20 people and report to the Customer Operations Manager.
You will be responsible for driving performance and supporting the team to achieve KPI’s and SLA’s whilst promoting working as “One Team”.
• Drive implementation of new systems and software
• Drive process and improvement through employee engagement
• Ensure employee succession plans are in place
• Manage and lead the day to day running of the team
• Build and maintain stakeholder relations – internally and externally
My client is looking for a natural leader and influencer who can work cross functionally with other areas of the business. You will need to have experience in working/implementing automation, along with showing outstanding analytical and organisation skills.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.