Customer Experience Manager (Customer Joining Manager)

Job Ref: DJMA1777
Job Title: Customer Experience Manager (Customer Joining Manager)
Location: South East – Bedfordshire/Buckinghamshire/Northampton shire/Northern Home Counties
Salary: £45-55,000 base salary dependent on candidate plus bens
Contract Type: Permanent

This is a newly created position to join a fast growing, regulated business, as they look to continually develop their customer journey and customer experience, to improve the ease of doing business for their customers, to further improve service, loyalty and advocacy.

They are looking for an individual who asks the why, understands the problem is a great communicator and collaborator.

Reporting to the Head of Customer Experience, the Customer Experience Manager (Customer Joining Manager) will own the end to end customer journey and user experience from design, data, customer on boarding and process improvement.

The Customer Experience Manager (Customer Joining Manager) will lead a team across a number of distinct areas, with varying skillsets, whilst working with the wider business to define and develop the case for change and help drive, develop and embed transformation and process improvements, which helps achieve the business goals and aims to deliver a better, easier customer experience for their employees and customers.

If you are interested in applying for this role you will need a background in customer experience management, continuous improvement and change management. Excellent communication, people and stakeholder management skills. Any onboarding and online experience would be a distinct advantage.

Excellent communication skills, a data driven approach and a can-do attitude.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.