Resource Planning Consultant

Job Ref: DJPF1265
Job Title: Resource Planning Consultant
Location: South West
Salary: £200 – £350 per day
Employment Type: Contract (6-9 months)

My client is looking for 3 contractors to support the current resource planning function.
These contracts are planned for between 6-9 months and you will be involved in the end to end planning cycle.

Some of the Responsibilities include:
• Contact Centre Forecasting
• Scheduling of agents
• Real-time management

If you are interested to apply:
• Experience of end to end Planning within a contact centre environment
• Experience of Using WFM tools – Verint is advantageous
• Strong Excel skills

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.