Senior MI Analyst

Job Ref: DJPF1204
Job Title: Senior MI Analyst
Location: East Midlands
Salary: £38,000
Employment Type: Permanent

As the Senior Management Information (MI) Analyst you will report directly into the MI Manager and will be responsible for the design, development and providing timely and accurate performance and operational measurement to the business. The job holder will be a recognised expert in the processes, customers and their commerciality, understanding the complexity of the data sources, how to interpret them, and ensuring governance and control of that data, partnering their key stakeholders to ensure future information requirements will be met.

Some of the Responsibilities include:
• Drive efficiencies within current Business Intelligence solutions.
• Be a recognised information expert, understanding our sources of data and ensuring that reporting and data is consistent and accurate across all stakeholders and for external regulatory requirements.
• Partner the business through system, data and process improvements.
• Drive insightful analysis and promote best practice through data based observations.
• Develop new approaches and innovative techniques for understanding and reporting how the external market is impacting performance.
• Effective partnering with key customers on relevant projects (i.e Sales, Operations and Marketing Functions & wider businesses)
• Input to the planning and reporting processes.
• Input into the change program with technical expertise and advice as experts on business process and data.
• Assist in the progression and daily supervision of the Management Information Analysts as requested by the MI Manager.
• Demonstrates an awareness of the differing types of MI and their differing forms e.g. Debt, NPS and other non-financial KPI’s

If you are interested to apply:
• Must have a demonstrable and extensive track record of adding value within a commercially focused data analysis role.
• Must have strong commercial acumen with a proven ability to identify key issues, create clarity and provide effective support and challenge to senior customers and stakeholders.
• An innovative approach, driving imaginative solutions to problems and capable of challenging conventional business thinking.
• Energy, drive, determination and enthusiasm and an ability to work to tight deadlines.
• Excellent communication, interpersonal and influencing skills with the ability to deal effectively and confidently with individuals at all levels of the business
• Demonstrable advanced technical ability such as SQL, VBA, Excel, PowerBI and must be capable of adapting to new tools as they are introduced
• The ability to proactively identify opportunities for the business and to drive delivery of them.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Analyst (MI Analyst)

Job Ref: DJPF1196
Job Title: Management Information Analyst (MI Analyst)
Location North West
Salary: £35,000 plus Bonus and Benefits
Employment Type: Permanent

The Management Information Analyst will be responsible for the analysis and communication of reporting to support the Contact Centre to delivery excellent customer service and achieve service delivery Targets.

Some of the Responsibilities include:
• The MI Analyst will create and maintain professional reports and dashboards that satisfy end user requirements
• Responsible for the delivery of accurate reporting to deadlines
• Gathering requirements from stakeholders, developing the brief and prioritising workload by value

If you are interested to apply:
• Strong contact centre background
• The MI Analyst will understand what data/analysis/insight is needed to drive positive change
• Demonstrable experience of using SQL and/or other programming languages and PowerBI or BI Tools
• The ability to engage stakeholders with data-led stories which identify value and drive change

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Management Information Developer (MI Developer)

Job Ref: DJPF1195
Job Title: Management Information Developer (MI Developer)
Location North West
Salary: £35,000 plus Bonus and Benefits
Employment Type: Permanent

The Management Information Developer will be responsible for the development of data and reporting to support the Contact Centre to delivery excellent customer service and achieve service delivery Targets.

Some of the Responsibilities include:
• The MI Developer will have a deep understanding of the business to fully utilise available technology to fulfil MI requirements
• Maintaining and continually developing detailed knowledge of core MI data technologies and best practice in terms of use of SQL based technologies and large volumes of data
• Identifying and developing effective working relationships with supporting stakeholders
• Utilise advanced knowledge of BI, analytics tools and platforms to produce professional outputs, fully aligned to user needs

If you are interested to apply:
• Strong customer management centre background; the role holder will understand what data is needed to drive positive change within the contact management landscape
• Building and maintaining structured and unstructured datamarts in a cloud environment
• Using SQL and other programming languages (DAX, R, SAS, Python)
• Creating relational datamarts and creating the associated governance and policy frameworks
• Configuring a Hadoop infrastructure
• Using PowerBI or other, equivalent software

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Ref: DJKG1235
Job Title: Contact Centre Manager
Location: South East
Salary £30k to £40k

Opportunity to join a well-established progressive company as a Contact Centre Manager

This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre.

The Role:

This role will involve managing workload and resource planning along with training and development of the contact centre teams working on various work management systems

Some of the duties are:
• Scheduling resources for the contact centre
• Managing the work flow and re-assigning any acquired work
• Manage, lead and motivate the teams conducting regular meetings and training
• Looking at new ways to improve customer service
• Ensuring reports are delivered regularly

The Candidate

You will need to have at worked within a multi-channel function and be used to working with customer escalations – any start up experience is also an advantage
• Experience in managing rotas and workload
• A strong influencer and communicator
• Any experience in troubleshooting and success stories – showing that added value
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Manager

Ref: DJKG1235a
Job Title: Contact Centre Manager
Location: Essex

Opportunity to join a well-established progressive company as a Contact Centre Manager

This is very much operationally led and you will report into the Chief Operating Officer with the main responsibility to oversee the daily operations of the contact centre.

The Role:

This role will involve managing workload and resource planning along with training and development of the contact centre teams working on various work management systems

Some of the duties are:
• Scheduling resources for the contact centre
• Managing the work flow and re-assigning any acquired work
• Manage, lead and motivate the teams conducting regular meetings and training
• Looking at new ways to improve customer service
• Ensuring reports are delivered regularly

The Candidate

You will need to have at worked within a multi-channel function and be used to working with customer escalations – any start up experience is also an advantage
• Experience in managing rotas and workload
• A strong influencer and communicator
• Any experience in troubleshooting and success stories – showing that added value
• Thrives on working in a fast-paced environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Customer Experience Analyst

Job Ref: DJJM1166
Job Title: Senior Customer Experience Analyst
Job Location: Midlands
Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Manager, my client is looking for a senior analyst to help shape future customer journeys, providing strategic insights to facilitate the delivery of world class customer service. This role is within a highly regarded organisation operating within an evolving and competitive market sector.

Key responsibilities
• Complete complex data analysis with a variety of purposes for the business
• Provide specifications for reporting
• To perform analysis of data in order to assess customer journeys and make improvements.
• To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?
• A high level of numeracy and the ability to extract and analyse data
• The ability to use MS Excel and MS Access to an advanced level
• Power BI, MS Azure ML and SQL Transact
• Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
• Experience of writing specifications and performing quality assurance on work of other data analysts.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Senior Commercial Analyst

Job Ref: DJPF1185
Role: Senior Commercial Analyst
Location: North West
Salary: up to £55,000

My client is looking for a Senior Commercial Analyst to work within their Commercial team supporting and advising managers cross functionally specifically within the Commercial team on principles and processes to drive maximum benefit and efficiencies.

What will you be doing?
• Development of Dashboard Reporting
• In-depth insight and analytics to drive commercial proposition
• Working knowledge of SQL, Excel and GA
• Strong Stakeholder management skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.