Resource Planning Analyst

Job Ref: DJPF1282
Job Title: Resource Planning Analyst
Location Plymouth, South West
Salary: Up to £25,000 + Benefits
Employment Type: Permanent

My client is looking for a Resource Planning and Dialler Analyst to support in creating effective resource plans that are based on data inputs from all areas of the business. You will be required to analyse data, recommend strategies and build forecasts based on call volume and length.

Some of the Responsibilities include:

• Inbound and Outbound Resource planning
• Work collaboratively to ensure data & resource are applied to optimise dialling in a compliant and efficient manner
• Operational monitoring of relevant technology
• Proactively identify performance challenges across the operation
• Ensure you remain compliant and adhere to all company policies and regulations

If you are interested to apply:

• Proven track record of working with stakeholders to understand requirements
• Target driven, ability to assimilate KPIs and build strategies around these KPIs
• Good communication & interpersonal skills at all levels
• Strong excel skills – VBA and MS Access (desirable)
• Resource Planning experience (desirable)

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Resource Planning

Job Ref: DJPF1280
Job Title: Head of Resource Planning
Location Swindon, South West
Salary: Up to £85,000 + Car allowance + Excellent Bonus + Benefits
Employment Type: Permanent

We are currently recruiting for a Head of Resource Planning for an exciting brand based in Swindon. You will manage and motivate a team of Planning Specialists within a contact centre environment.

Some of the Responsibilities include:

• Managing operational resource planning and scheduling for all areas of the business including contact centres, back office functions, billing and collections and complaints teams with a mix of inhouse and outsourced operations. The remit will cover long term, midterm and short-term planning as well as scheduling and intraday resource management.
• Driving a culture of continuous improvement and high performance where data driven insight informs decision making through collaboration across insight, change and operational teams.
• Manage operational performance for the Customer Service Centres by coordinating resources and skills to deliver key customer Performance Metrics.
• Measure the Real Time Teams contribution to overall service performance and articulate the benefits.
• Provide insight and analysis relating to performance drivers

If you are interested to apply:

• Experience in leading large Contact Centres planning and forecasting functions
• Previous leadership and relationship management experience
• Ability to influence at all levels
• Enhancing quality and depth of operational performance data to drive insight and informed decision making across operational areas.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.