Resource Planning Analyst

Job Ref: DJPF1274
Job Title: Resource Planning Analyst
Location : Lancashire, North West
Salary: Up to £27,500 + Benefits
Employment Type: Permanent

My client is looking for a Resource Planning Analyst who will play an integral role in a growing planning team. You will be responsible for Creating effective resource plans. You will Analyse data, recommend strategy and build forecasts based on volumes and average handling times.

Some of the Responsibilities include:

• Work collaboratively to ensure data & resources are applied to optimise capacity such as economic and seasonal trends, regulatory changes and historical patterns
• Back office resource planning, forecasting, model production & monitoring to provide accurate resource forecast to minimise cost & maximise revenue
• Proactively work with clients to set resource plans based on forecasts so service levels are achieved
• Produce & analyse resource and capacity based MI
• Proactively identify performance challenges & propose remedial actions
• Organise, prioritise & delegate workloads effectively, ensuring work is accurate and timely everyday
• Work closely with stakeholders ensuring you are the subject matter expert for resource planning related processes, promoting buy in and understanding
• Ensure you remain compliant and adhere to all company policies and regulations
• Monitor effectiveness of resource plans, apply learnings to forecast models
• Proactively intervenes in the event of issues arising when plans are live and uses mitigating action where appropriate

If you are interested to apply:

• Previous experience of working in a similar role
• Forecasting and capacity management experience
• Good communication & interpersonal skills at all levels
• Ability to assimilate data and provide recommendations
• Intermediate to expert in Excel, good knowledge of MS packages
• Knowledge of WFM tools and how they are applied within the business
• Knowledge IVR call routing

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Analyst

Job Ref: DJPF1261
Job Title: Resource Planning Analyst
Location: Manchester, North West
Salary: £35,000
Employment Type: Permanent

Are you an experienced Forecasting and Capacity Planning Analyst with a background in modelling? If so, my client is looking for a Resource Planning Analyst who will work with their Resource Planning & Analytics teams to help them manage demand and capacity plans.

This role is ideal for an articulate, analytical and enthusiastic WFM professional with a strategic mindset. As part of the role you will be responsible for predicting both short and long-term plans through the analysis of historical trends, alongside budgetary and company strategy to meet the customers’ needs and expectation through applicable WFM staffing principles and Excel modelling.

Some of the Responsibilities include:
• Anticipating complex possible options based on historical data, experience, analysis combined with possible future visions.
• Ability to break down raw information and undefined problems into specific workable components that in turn identifies the issues at hand.
• Excel Modelling
• Capacity Planning

If you are interested to apply:
• Effective and confident communicator and the ability to influence at all levels
• Displays sound judgement, objectivity, strong commercial awareness and a commitment to delivering a high level of internal customer service.
• At least 2 years in a Forecasting for front office and back offices environment for phone, email and Chat channels role.
• Experience of building capacity models from scratch.
• Understanding of Erlang and calculating FTE requirements outside of a WFM tool.
• Excellent excel skills and able to analyse large amounts of complex data.
• Proficient in using WFM tools with detailed understanding of forecast and people modules also an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.