Administration Manager/Support Manager/Supervisor

Job Ref: DJKG1285
Job Title: Administration Manager/Support Manager/Supervisor
Location: Southampton
Salary: Competitive (plus exceptional benefits)
Employment Type: Permanent Monday to Friday 37.5 hours a week

An exciting new position has become available working for a great retail brand as an Administration Manager/Supervisor to manage a team of 14 skilled and meticulous administrators. This role is a pivotal part of the brands’ customer experience.

This role is managing the workload planning for the team and being the main point of escalation for the team members.

• Conduct and review quality audits across the team and implement performance improvement and development plans
• Work to targeted SLA’s whilst ensuring outstanding attention to detail within the team
• Oversee the warranties, insurance and invoices of the different products

This position is suitable for someone that has exceptional Team Management and Leadership experience within a fast-paced head office setting. Experience in planning, productivity and accuracy is essential for this role with a natural flare for developing high performance teams.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.