Supply Chain Manager

Ref: DJKG1204
Job Title: Supply Chain Manager
Location: Birmingham
Salary £35k

An exciting new position has become available for a Supply Chain Manager working for an online retailer. You will report to the Operations Director and have 2 direct reports.

The Role
Is to manage the supply chain disciplines and to make improvements on deliveries, compliance and quality control.

• Support the UK and India teams with their technical and product support lines
• Produce reports of quality, inventory and due diligence performance
• Develop and maintain the processes and procedures of the supply chain
• Looking at the overall monitoring of incoming goods
• Liaising with UK and International stakeholders

The Candidate
I am looking for someone that has previous supply chain experience ideally in the retail or FMCG market space. It is important to be a self -starter and be able to present ideas and new innovations at Director level.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Operations Manager

Ref: DJKG1198
Job Title: Contact Centre Operations Manager
Location: Coventry
Salary £40k to £50k

An exciting new position has become available for Contact Centre Operations Manager for a retail ecommerce led company. You will have 2 direct reports, manage the contact centre operation and report into the Customer Service Director.

The Role
This role will focus on helping to plan and implement the Contact Centre strategies and operations, improving systems and processes along with leading, managing and motivating experienced staff.

• Maintaining and improving Contact Centre operations and monitoring systems and performance within this sales and service provider
• Managing a small outsource provider
• Preparing Contact Centre reports looking at data and trends along with tracking emerging trends
• Regular meetings with internal and external stakeholders
• Working with the departments KPI’s and SLA’s
• Ensuring the development, training and coaching of Team Managers and the team
• Maintain recruitment and attrition of the team

The Candidate
I am looking for someone that has previous experience in managing the Contact Centre operations within a multi-channel function. They are looking for someone that can drive progression and support “best in class” as well as someone that has experience in enhancing on process and procedures and systems.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Service Delivery Manager

Ref: DJKG1194
Job Title: Service Delivery Manager
Location: South East
Salary: £50k to £55k

Opportunity to manage a growing team of a 50fte contact centre, working on behalf of an established retailer to ensure delivery of exceptional customer service and experience.

The Role

This role would suit an experienced Manager and Leader across Contact Centres or Customer Service. This is a start-up operation so experience in growing a team in a fast-paced environment is essential.

The main responsibilities will be to manage corporate stakeholders and have an adaptable and strong entrepreneurial nature to manage this client. You will report to the Head of Operations.

Some of the Duties and Responsibilities:

• Responsible for coordinating the delivery on on-going services to the customer
• Building strong relations with the stakeholders on a corporate level.
• Building the team and enhancing on training and development
• Be involved in the recruitment, training and development for the customer service team
• Develop new initiatives to increase productivity, gain efficiencies and enhance customer satisfaction, loyalty and retention.

The Candidate

The ideal candidate will need to come from a Contact Centre background ideally within the retail market space. You will need to be dynamic and corporate in your approach with a natural leadership flare to work hands on and within a fast paced and changing environment

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.