Contact Centre Manager (Outbound Sales)

Job Ref: DJKG1270
Job Title: Contact Centre Manager (Outbound Sales)
Location: Essex
Salary: £40k to £50k
Employment Type: Permanent – Monday to Friday (with occasional weekends)

An exciting new position has become available for a Sales Contact Centre Manager working for a European Award winning and growing organisation. You will have 2 direct reports and manage and lead a 100fte contact centre. This role reports to the Operations Director.

The main focus for this role is to head up the inhouse outbound sales teams on behalf of some well-known brands, with the primary focus on B2B sales strategy and campaigns

• Manage working relationships with external and internal stakeholders
• Support, coach and lead your Team Managers to ensure high quality performance is driven throughout the teams
• Forecast revenue sales internally and externally for stakeholders
• Lead and manage Team Managers to ensure that the KPI’s and SLA’s are achieved and maintained

You will need to have managed a busy contact centre and have experience in leading an outbound sales team. The ability to analyse and present data is a strong advantage. You will need to be able to showcase your success on forging strong working relationships with external and internal stakeholders.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Business Development Manager (Field Sales)

Job Ref: DJHC4275
Job Title: Business Development Manager (Field Sales)
Job Location: South East/ South West
Salary: Up to £45k + Bonus + Benefits
Job Type: Permanent

Reporting to the Director of Field Sales, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in the acquisition of new contracts with clients and ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant sales success and support in order to maximise all business opportunities.

Duties include:
• Targeting key companies in vertical markets
• Negotiating and growing new business account wins
• Managing relationships with partners and subcontracts
• Providing value based consultancy sales and support

Key requirements:
• Can evidence successful relationships with organisations with a strong service offering
• Strong sales experience, preferably in a B2B environment
• A strong desire to achieve
• A good understanding of commercial issues for managers

The ideal candidate will have a passion for Account acquisition and New Business Development, understand customer needs and be able to evidence first-hand experience of developing & delivering Sales KPI’s. Individuals with excellent communication skills, who can cite significant experience in a sales environment and can evidence a strong sales background where they have continuously exceeded target may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Engagement & Retention Manager

Job Ref: DJHC4272
Job Title: Customer Engagement & Retention Manager
Location: South East
Salary: Up to £45k + 20% bonus + great benefits
Employment Type: Permanent

I am looking for an innovative and independent Customer Engagement & Retention Manager, to attract and retain customers to one of the nation’s favourite influential brands!

Responsibilities:

• Manage the delivery of customer marketing programs, across engagement and retentions, to build valuable relationships with consumers aiding and maximising customer retention
• Increase customer lifecycle value and profitability to the business
• Manage lifecycle programmes across activation, engagement and churn allocating budget based on business priorities
• Optimise the quality and value of customer engagement producing multi channel integrated campaigns by working collaboratively across the Sales & Marketing function
• Manage the daily, weekly and monthly reporting of KPI’s
• Own churn and risk forecasts supporting senior managers in the budget outlook process
• Deliver retention and growth targets across the consumer base
• Work with senior department managers to build a customer lifecycle process to enable execution, assessment and optimisation to maximise customer retention
• Drive efficiencies and improvements to maximise customer experience
• Communicate and influence cross functionally in order to obtain required business outcomes
• Manage the performance of external suppliers against customer retention KPI’s and SLA’s
• A customer engagement expert, maximising on each customer interaction

Key behaviours and requirements:

• A background in consumer marketing
• Brand advocate
• Passionate about customers and providing a great customer experience
• Ability to build strong relationships and influence people
• Driven and results orientated
• Working knowledge of Google Analytics, Salesforce, and Excel

If you are interested in applying for this position, you will need to have a proven track record in a Sales & Marketing department, engaging with and retaining consumers across digital and multi channel.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship.

Contact Centre Sales Manager (Outbound) – INTERIM

Job Ref: DJKG1276a
Job Title: Contact Centre Sales Manager (Outbound) – INTERIM
Location: Hertfordshire and the Greater London area
Salary/OTE: £55k to £72k plus car allowance with generous bonus and benefits
Employment Type: INTERIM

This is a fantastic opportunity for an experienced Outbound Contact Centre Sales Manager to join an outstanding market leading organisation within a service environment.

This outbound Contact Centre Sales Manager is a pivotal role in the organisation that will work with key stakeholders servicing UK Consumers throughout the UK as they will be ambassadors to this brand.
This organisation is for an experienced Outbound Contact Centre Sales Manager who can lead, develop and motivate the team to maximise sales to the retail market.

This role report into the Head of Customer Operations and this position is part of the senior management team.

As the Outbound Contact Centre Sales Manager some of your responsibility will be to:
• Lead a team to achieve sales target within a B2B setting
• Drive new and existing retail sales through new campaigns and promotions
• Ensure the team deliver excellent retail experience which is measured through retailers’ feedback
• Support and develop the advocacy of external partnerships including trade bodies
• Ensure all polices and procedures are embedded and delivered

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within a contact centre environment. You will need to be commercially focused to deliver consistently against sales and operations goals. Experience in understanding and working with dialler technologies and set-ups is important for this role along with being able to interpret data to influence partners and to manage the sales team.

The role is a Monday to Friday role and may require occasional travel.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Contact Centre Sales Manager (Outbound)

Job Ref: DJKG1276
Job Title: Contact Centre Sales Manager (Outbound)
Location: Hertfordshire and the Greater London area
Salary/OTE: £55k to £72k plus car allowance with generous bonus and benefits
Employment Type: Permanent

This is a fantastic opportunity for an experienced Outbound Contact Centre Sales Manager to join an outstanding market leading organisation within a service environment.
This outbound Contact Centre Sales Manager is a pivotal role in the organisation that will work with key stakeholders servicing UK Consumers throughout the UK as they will be ambassadors to this brand.
This organisation is for an experienced Outbound Contact Centre Sales Manager who can lead, develop and motivate the team to maximise sales to the retail market.

This role report into the Head of Customer Operations and this position is part of the senior management team.

As the Outbound Contact Centre Sales Manager some of your responsibility will be to:
• Lead a team to achieve sales target within a B2B setting
• Drive new and existing retail sales through new campaigns and promotions
• Ensure the team deliver excellent retail experience which is measured through retailers’ feedback
• Support and develop the advocacy of external partnerships including trade bodies
• Ensure all polices and procedures are embedded and delivered

If you are interested in applying for this position, you will need to have a passion for delivering exceptional sales leadership and management within a contact centre environment. You will need to be commercially focused to deliver consistently against sales and operations goals. Experience in understanding and working with dialler technologies and set-ups is important for this role along with being able to interpret data to influence partners and to manage the sales team.

The role is a Monday to Friday role and may require occasional travel.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.