Contact Centre Manager (Sales)

Job Ref: DJJM1123
Job Title: Contact Centre Manager (Sales)
Job Location: Yorkshire
Salary – £40k to £50k + Bens

Reporting to the Director of Field Sales, this role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in the acquisition of new contracts with clients and ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant sales success in order to maximise all business opportunities.

Some of the responsibilities will include:
• Provide lead on contact centre change programmes focusing on sales through service
• To ensure a first-class customer experience in all interactions, building Client relationships and securing business
• Performance management of both team managers and team members, including driving a coaching culture and planning training programmes
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for coaching and developing staff through a cultural change, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people through change and can evidence a strong sales background where they have continuously exceeded target may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Head of Customer Success

Job Ref: DJMA1730
Job Title: Head of Customer Success
Location: South East – London
Salary: £60-100k base (dep on candidate – early stage career Customer Success Manager to experience Head of Customer Experience) plus bonus, bens. Potential EQUITY available.

This is an opportunity to join a well-funded, ambitious, early stage start-up as the Head of Customer Success.

Working with a wide variety of customers, many of who will be leading brand names and blue chip organisations, you will work closely with the founders and senior management team to help launch and develop enterprise wide opportunities for their cloud based platform.

As the Head of Customer Success, you will understand customer and stakeholder goals and needs. Taking this feedback and insight, you will work collaboratively with sales, product, technology and marketing teams, to write and develop effective launch solutions, drive usage, future engagement, retention and up-lifts in subscriptions.

You will act as a consultant and partner to the business to define the user experience and ultimately drive the product roadmap and future development.

If you are interested in applying for this role and having the opportunity of future equity, working with an experienced, well networked senior team and the ability to advance your own career extremely quickly in line with the business growth, you will need a proven track record within a customer success role. Probably working with the technology platform, or user license markets, you will have evidence of delivering improved usage, subscribers and or retentions across large user based accounts.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Site

Job Ref: DJHC4238
Job Title Head of Site
Location: Midlands
Salary: Up to £100k + 40% bonus

This is an opportunity for a proven Head of Site to join an exciting well established organisation, based in the Midlands.

This role will be responsible for delivering substantial customer centric change across the contact centre.

Some of the duties will include:

• Accountability for the delivery of key strategies through a sales and service operation of approximately 500FTE
• Drive day to day performance through effective performance coaching and employee engagement
• Create an energised and motivated culture through visible on the ground Leadership
• Work with internal and external stakeholders to achieve profitable and sustainable business outcomes
• Drive continuous improvement and large scale transformation across the site in line with business strategy
• Provide and present MI to the senior management team and give regular updates as to the progress of operational delivery across the function

If you are interested to apply for this position then you will need proven experience in managing substantial transformation across large scale operations in a customer service, sales through service, and Contact Centre environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Business Development Manager

Job Ref: DJJM1112
Job Title: Business Development Manager
Job Location: South West
Salary – Up to 35K + Bonus

Reporting to the Head of Sales, this field based role is within an exciting and expanding company within a high growth and competitive market sector. The post-holder will play a pivotal role in the acquisition of new contracts with clients and ultimately the on-going success of a B2B sales function, effectively delivering robust and compliant sales success in order to maximise all business opportunities.

Some of the responsibilities will include:
• Build Client relationships and secure business
• Create and build a pipeline of leads
• Create effective business plans
• Adhere to regulator and compliance procedures
• Carrying responsibility for KPI’s / targets
• Manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations
• To consistently review both operational practices and procedures to effectively develop and improve the processes in this area.
• Registration of new clients through accurate and efficient processes

The ideal candidate will be self-motivated, with significant ‘sales drive’, with a professional and ethical approach to delivering on sales targets. Individuals who can evidence good technical / analytical skills, with first-hand experience within a competitive a B2B sales environment may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com . We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.