Customer Service Manager

Job Ref: DJHB1002
Role: Customer Service Manager
Location: South Lanarkshire
Salary: up to £30,000 per annum + benefits
Job Type: Permanent

Due to continued growth, a continually growing contact centre are looking to add an experienced leader / manager within the Customer service sector based in South Lanarkshire.

Some of the key responsibilities will include:
• Heading up a team of circa 15FTE’s within a contact centre environment.
• Supporting the response of queries for billing and issues that customers are facing.
• Analysing, evaluating and reporting on both individual and team performances.
• Effectively coaching the team to achieve the best possible outcomes.

If you are interested in applying for this role, you will be a proven leader, with a strong commercial acumen and experience working within a contact-centre focussed environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.