Senior Customer Service Executive

Job Ref: DJKG1292
Job Title: Senior Customer Service Executive
Location: Stoke-on-Trent
Salary: £24k to £25k (plus shift allowance)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Senior Customer Service Executive to join an innovative and forward-thinking digitally led organisation. You will be part of a small team ensuring customers are up to date with compliance and regulatory changes.

As a Senior Customer Service Executive, you will be responsible for the safeguarding of customers by analysing and ensuring compliance to ones that may be at risk. You will need to work within the regulatory guidelines and be able to organise and plan your workload.

This role would also suit someone who is experienced as a case handler within a regulatory setting. You will have a proven track record of dealing with challenging objections and be someone who can empathise with the customers circumstances.

You will work to KPI’s and SLA’s within a fast paced, energetic and sociable organisation that rewards it staff with outstanding employee benefits.

If you are interested in applying for this position, then you will need to have managed a team within an outbound contact centre setting. They are looking for someone that is passionate about delivering exceptional customer service along with strong influencing skills and a collaborate leadership style. They would like someone who wants to go on the journey with them and be part of the succession plans they are putting in place.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.