Customer Service Director

Job Ref: DJMA1815
Job Title: Customer Service Director
Location: South Midlands/South East (commutable from Northamptonshire, Oxfordshire, Berkshire, Wiltshire, Warwickshire, Bedfordshire, Gloucestershire)
Salary: £80k base plus bonus bens.
Job Type: Permanent

Opportunity to join a well-established successful business at an exciting time in their development, with recent investments enabling a platform for significant future growth and an opportunity to transform their customer service strategy to best in class.

As part of the senior leadership team, you will need the gravitas and ability to effectively communicate with a wide range of internal and external stakeholders, as the face and voice of the customer.

Through insight and analytics, you will define and develop the strategy and vision for the future of customer service and develop a continuous improvement culture to achieve a brilliant customer experience.

Fully responsible for a team of Managers and Advisors, you will lead from the front and be a hands on manager, able to immerse yourself within the operations to drive a transformation in culture, behaviour and process, leading from the front you will ensure a robust effective service delivery is achieved in an environment of some significant change programmes.

If you are interested in applying for this position, you will need proven customer service leadership experience, across a varied and complex operation, ideally with some B2B exposure. You will be a proven highly effective manager or great customer service teams and have delivered change projects and programmes which have enhanced the customer experience in a growth environment.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.