Service Delivery Manager – Digital Services

Job Ref: DJMA1837
Job Title: Service Delivery Manager – Digital Services
Location: Midlands (Worcestershire)
Salary: £40,000 – 45,000 plus excellent benefits
Job Type: Permanent

This is a new additional opportunity for a Digitally experienced Service Delivery Manager. The successful candidate will lead a new team and take full responsibility for the definition and continuous improvement of the Service Asset and Configurations Management (SACM) processes for hardware infrastructure, network, service, security and cloud, end user devices and software.

You will lead a team that is focussed on delivering excellence in customer service, through an end to end service delivery and support function. Working to agreed service level agreements, managing and controlling internal resources and external supplier relationships and contract management.

You and your team will support all technology and applications, administer, and manage all contracts, root cause activities, develop and issue management information, advice and recommendations. Working with senior stakeholders and the wider organisation to develop best practice.

If you are interested in applying for this role, you will have significant experience of working with digital service technologies and their applications in a service delivery function. The ability to develop and lead a customer focussed team and have experience of implementing a growing SACM function and processes. Experience within the public sector procurement would be an advantage.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.