Customer Experience Manager

Job Ref: DJMA1787
Job Title: Customer Experience Manager
Location: Anglia/South East (Cambridgeshire)
Salary: to £40-50k plus bens.

This is an opportunity for a proven, process driven customer experience manager to take responsibly for the end to end customer journey across a number of product and service propositions.

Working with senior stakeholders across an international, complex business you will utilise your skills to identify and analyse potential issues and opportunities, develop a customer roadmap and initiatives to deliver process improvements which create a seamless, more efficient and or streamlined customer experience.

You will work closely as a subject matter expert and trusted business advisor to drive customer centricity and process improvements. Deliver root cause analysis and customer insight to help business change strategies.

You will need excellent communication and influence to work collaboratively and inform stakeholders across the wider business.

If you are interested in applying for this position, you will need proven experience in delivering process improvements across customer journeys. Experience, or exposure and or qualifications in Lean, Six Sigma and or Prince 2 methodologies will be a distinct advantage.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.