Job Ref: DJKG1284a
Job Title: Vendor Manager or Operations Manager (Contact Centre – Back office)
Salary: up to £31k (plus exceptional benefits)
Employment Type: Permanent Monday to Friday 37.5 hours a week
An exciting new position has become available for leading consumer-based family run organisation that has a global presence. The role is placed at the head office and you will be the “go to” person between head office and the outsourcer.
The main responsibility for this role is to provide first line support for the external contact centre and to work closely with internal and external stakeholders
• Working with relevant stakeholders to establish facts, reports and trends of enquires
• Bring the voice of the customer into the business by producing reports
• Looking at ways to improve the operational running of the consumer care team
• Manage the consumer care general administration of PO, invoices and samples
This position would ideally suit someone that has worked in the Head Office for FMCG/Consumer industry/Retail industries and supported external contact centres and acted as a first line support
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.