Project Manager

Job Ref: DJJM1263
Job Title: Project Manager
Job Location: London
Salary: up to £35k plus bens
Employment Type: Permanent

Working within the project management team, this role is with an organisation which is growing and expanding, operating within an evolving and competitive market sector. The post-holder will play a pivotal role in programmes across the contact centre and wider operations. Working as part of the project management team you will input into future strategy and development, drive continuous improvement and deliver technology enhancements.

Responsibilities will include:
• Manage project delivery from beginning to end.
• Build and maintain successful relationships across key stakeholders
• To make sure all relevant targets and deadlines are met
• To evaluate, rethink and amend current programmes where necessary
• To work with contact centre professionals in order to help them fulfil their needs
• Develop and manage continuous improvement of process

The ideal candidate will have a passion for customer service with a specific concentration on new technologies and process efficiency. You will be able to evidence first-hand experience of developing & delivering relevant customer service technology have a good understanding for new technology and channels. Individuals with excellent communication skills, who can cite significant experience of project leadership, change and strategy, in conjunction with multiple stakeholder groups and contact centre experience, may have an advantage.

To apply for this position please forward a copy of your CV to: or visit us at: We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.