Job Ref: DJRL1048
Job Role: Contact Centre Manager
Job Type: Permanent
Location: Wembley, West London, South East
Salary: Up to £42,000 + Excellent Benefits + Parking
A forward thinking building services company in West London are looking to recruit a Contact Centre Manager who ideally has experience in managing people and also experience in the Housing or Repairs market.
You will provide high quality, professional management of the contact centre and job management system to deliver their contracted services at agreed SLA’s in the most efficient, customer focused way. You will work alongside the repairs operations manager and commercial lead to drive efficiency and profitability through quality well run administrative systems while maintaining high levels of customer care and a safe working environment achieving industry best practice and ensuring compliance with legislation and company procedures.
You will be responsible for driving efficiency while delivering against the companies KPI targets. You will be managing the contact centre IVR lines/ Hunt groups and wall boards. You will need to make sure the planning team have picked up call outs / overnight issue’s and ensure completion of job and relay updates to customers.
The successful candidate will:
• Have experience of working in a repairs and maintenance environment
• Have experience of managing a team answering calls direct from customers and operatives
• Have a good understanding and experience of finance and WIP management
• Have outstanding communication both internal and external
• Have excellent attention to detail
• Have good understanding of how to plan
• Have a proactive can do attitude at work
• Have SMSTS or equivalent qualification
You will work Monday to Friday between 8-5. There is an on site car park. You will receive a competitive benefits package on top of your salary.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
Follow us on Twitter @callcentrejobs1
Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.