Management Information Analyst / MI Analyst

Job Ref: DJPF1237
Job Title: Management Information Analyst / MI Analyst
Location Central London
Salary: £32,000
Employment Type: Permanent

My Client is looking for an experienced MI Analyst to provide meaningful insight for their customer operations teams. You will be responsible for the development of reports and providing meaningful insight to operational teams to ensure the best decisions are made.

Some of the Responsibilities include:
• Experience of building reporting suites within an operational business.
• Develop reports in line with business requirements.
• Delivery of all reporting activities to agreed timescales and quality.
• Contribute to enhancing existing reports to increase efficiency and effectiveness.
• Help to build analytical capability within the team.
• Produce analysis and make recommendations to management.
• Provide meaningful insight to operations teams.
• Work with other business areas through data gathering and analysis.
• Share MI best practice across all contacts.
• Provide guidance on all MI related matters.

If you are interested to apply:
• Highly numerate and IT literate, with a genuine passion for data.
• Strong Excel skills.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• Analytical experience essential.
• Experience in using SAS and SQL to extract data and build reports.
• Zendesk experience or similar Contact Management system experience is desirable.
• Complex problem-solving skills.
• Strong ability to extract, manipulate and present data into reports.
• Ability to interpret data and make recommendations to management.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Relations Manager – Complaints Manager – Customer Resolutions Manager

Job Ref: DJJM1191
Job Title: Customer Relations Manager – Complaints Manager – Customer Resolutions Manager
Location: London – Greater London – South East
Salary: £35,000-40,000 plus bens
Job Type: Permanent

An opportunity for an experienced Customer Resolutions Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer resolution operation.

The Complaints Manager will be able to bring passion, rigor and the ability to develop a scaling operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the Complaints Manager, you will work with the customer experience manager to better understand the root cause of complaints and identify pre-emptive solutions to fix the process and develop best practice, driving a positive and efficient complaints process.

You will take full ownership and responsibility for the end to end process of escalated complaints and be the key contact with the regulator, resolving and complying with the regulated guidelines, you will suggest improvements within processes, dealing with escalated complaints nurturing, coaching and developing a skill for colleagues on how best to deal with complaints prior to escalation to reduce the level of escalated complaints.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities.

Some of the duties will include:
• Full ownership of the end to end process of escalated complaints
• Review and enhance polices and procedures within the complaints department
• Positively influence and contribute to the team culture
• Provide exceptional customer service via phone, email, live chat and social media
• Work closely with customer experience to review root cause analysis and suggest improvements
• Drive continuous improvement ethos within the contact centre and the business
• Define and develop opportunities to improve processes, procedures and a better service proposition to our customers

If you are interested in applying for this position, you will need a proven track record as a Complaints Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Call Centre Manager

Ref: DJRL1038a
Role: Call Centre Manager
Location: West London, Greater London, South East
Type: Permanent
Salary: Circa £50,000 + Benefits

A rapidly growing fast paced company are looking to recruit a Call Centre Manager for their office in West London. This is an exciting new opportunity to join a fantastic new team.

You will be responsible for developing objectives for the call centre’s day to day activities, coaching, developing and motivating the team, conducting effective resource planning to maximise the productivity of their people and also technology as required. As the Call Centre Manager, you will responsible for collecting and analysing the call centre statistics to drive the required behaviours across the team. You will need to drive the quality of service delivery through your team and the team is high volume and seasonal so you will be accountable for the quality and accuracy of the service provided.

You will report directly into the Marketing Manager and will have responsibility for a small team of 5-6FTE who will be making outbound sales calls. You will be responsible for driving performance and people to ensure delivery of KPIs. They are looking for a Call Centre Manager who can manage, support and develop the agents through performance reviews, coaching and engagement. You will need to evaluate and enhance processes to ensure a culture of continuous improvement. You will be asked to utilise company led incentive programmes to maintain high motivation and target achievement within the team.
This is a brand new team and the new Call Centre Manager will need to have full commitment in setting this team up from scratch.

The successful candidate will:
• Have at least 3 years’ experience of a senior leadership role, preferably gained in the customer service / contact centre environment.
• Experience of setting up a Customer Service or Sales team would be advantageous.
• Have a deep knowledge in customer experience processes, tools and systems will be essential, with the ability to analyse metrics and provide insight into current and future needs, adapting and improving the service in an agile and responsive way.
• Have experience of driving performance in a target-orientated environment and challenging team members to deliver against objectives/targets.
• Have experience of using positive reinforcement to ensure team members feel valued in their role.
• Demonstrate and promote a ‘can do’ attitude to motivate and inspire others to achieve.

In return the company offer a competitive salary and benefits package. Holidays are up to 28 days which increase with length of service. There is a healthcare plan, pension and perkbox. You will be working a 40 hour week with some weekend work involved. The contact centre is open from 7am to 9pm.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (SPANISH SPEAKING)

Job Ref: DJMA1778c
Job Title: Sales Executive (SAAS) Business Development Manager (SPANISH SPEAKING)
Location: South East, London, UK, or could be based in SPAIN
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be fluent or a native Spanish speaker.

This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)

Job Ref: DJMA1778b
Job Title: Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)
Location: South East, London, UK, or could be based in GERMANY
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be fluent in German or a German Native. This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager

Job Ref: DJMA1778
Job Title: Sales Executive (SAAS) Business Development Manager
Location: South East, London, UK
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Health & Safety / Compliance Auditor

Ref: DJRL1036
Role: Property Health & Safety / Compliance Auditor
Type: Permanent
Location: South London, Greater London, South East
Salary: Up to £42,500 + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Health & Safety / Compliance Auditor for their South London office.
The company has created a new team of Property Health & Safety / Compliance Auditors who will support the vital work of ensuring that their customers` homes are safe. The role of Property Health & Safety / Compliance Auditor will primarily be one which involves ensuring robust compliance by quality assuring the work which is undertaken by their surveyors and their contractor partners.
The Property Health & Safety / Compliance Auditor will report to the Audit and Governance Manager, who is responsible for guiding their program of works. You will also be responsible for fostering positive working relationships with colleagues from all teams.

You will work collaboratively with colleagues to support the provision of a high quality program of servicing and planned preventative maintenance visits. You will need to be able to prepare reports which accurately reflect whether works have been carried out in accordance with legislative requirements and ensure that the organisation is being provided with a safe service that represents value for money and high levels of customer satisfaction in all servicing and planned preventative maintenance programs.

The Property Health & Safety / Compliance Auditor will make use of sound professional judgment in escalating any issues that are deemed as immediately dangerous. You will aid in the provision and preparation of high level reports which capture trends and to track information to ensure performance and progress is accurately recorded and followed up on. You will ensure Health and Safety regulations are being adhered to in all circumstances on site and constructively and tactfully challenge inefficiency and poor performance of works.

The successful candidate will:
• Have the expertise and a qualification in at least one technical field (gas, electric, water hygiene) and a willingness to gain a good working knowledge of quality and relevant legislation as it relates to the other technical fields.
• Be able to demonstrate awareness of what constitutes sound practice from a technical audit perspective.
• Have excellent communication and interpersonal skills with proven experience of communicating with stakeholders at all levels.
• Be a self-starter and initiator for problem solving within your service area.
• Have the ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently.
• Have excellent computer (IT) skills including Excel, Outlook and Microsoft Word.
• Have strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes.
• A full, clean driving license.
In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Property Manager

Ref: DJRL1035
Role: Property Manager
Type: Temporary – 6 months FTC
Location: North London, Greater London, South East
Salary: Up to £48k + Benefits

A leading and forward thinking national property company are looking to recruit a highly motivated and confident Property Manager for their North London office.

This role supports the development of a risk and governance framework across the Housing with Care and Support portfolio such that the property proposition supports strategic growth. It also contributes to the increase in capability of frontline operational colleagues in relation to risk assessment and action planning.

As Property Manager, you will be responsible for analysing all properties within the regional portfolio and the risks facing the organisation as a result of building type and customer group. You will contribute to the development of property and customer led risk and governance framework by feeding back the analysis of all properties within regional portfolio. The Property Manager will Inform the annual budgeting process for each property by suggesting tangible property and operational solutions in order to mitigate risk based on building and customer type. You will work alongside Property Risk and Governance Manager to contribute to the development of learning framework to build capability of front line colleagues in relation to risk assessment and property management.

The successful candidate will:
• Have at least 3 years experience gained ideally within the Health and Social care sector.
• Ideally have the relevant professional qualification (BiFM, RiCS).
• Be able to demonstrate experience and knowledge of the property related regulatory environment applicable to Housing with Care and Support as an employer, landlord and care and support provider (HSE, HHSRS, FRO, CQC etc).
• Have experience in the reviewing of Risk Assessments and implementing action plans within the Health and Social Care sector and have the ability to understand the complex customer group, the way in which the customers interact with the `lived environment` and what that means in terms of risk for the organisation.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Compliance / Health & Safety Assistant

Ref: DJRL1034
Role: Compliance / Health & Safety Assistant
Type: Permanent
Location: London, Greater London, South East
Salary: Up to £30k + Benefits

A leading and forward thinking national Housing company are looking to recruit a highly motivated and confident Compliance Assistant for their London office. They are looking for someone who has a background in property and experience of working within compliance or Health & Safety in the Housing or Property Sector.

This newly created role is responsible for supporting the Audit and Governance Manager with the day to day maintenance of all relevant policies, with ensuring that the Compliance Directorate is acting in line with the companies own code of practice around good records management and with ensuring that their risk register, audit log, and safeguarding action tracker is kept up to date.

This market leading property company are looking for a Compliance Assistant and within this role you will assist in the preparation and ongoing maintenance of the Compliance Directorate`s policies and procedures. You will also need to maintain an up to date register of review dates for the Compliance Directorate`s policies and procedures. You will also need to ensure that the Compliance Directorate`s risk register and associated action log is up to date and current.

The role will include you following up on actions associated with the Compliance Directorate`s risk register. You will need to maintain an up to date register of recommendations arising from audit activity and to ensure that these are being progressed as appropriate. You will also maintain an up to date register of recommendations arising from incident investigations and to ensure that these are being progressed as appropriate. To maintain a repository of membership and terms of reference for any governance related meetings within the Compliance Directorate.

The successful candidate will:
• Demonstrable experience within the field of Risk, Governance or Policy Development.
• Have experience of working in a Compliance role within the Housing or Property market.
• Have a willingness to develop expertise in fields which one has no previous experience of.
• Demonstrable experience of servicing meetings.
• Have strong communication, presentation and report writing skills and experience.
• Have knowledge of relevant legislation and governance for the sector.
• Be IT computer literate.
• Be educated to degree standard or equivalent experience.

In return, our client will provide you with an excellent and unique Benefits package that can be adapted to suit each individual. They offer employees the opportunity to choose from a wide variety of benefits which includes Health and Well-being Programme, Employee Assistance and discounts with multiple retailers and many more. They also offer an impressive Pension Scheme and 28 days holiday, with the ability to buy and sell up to 5 days.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Relations Manager

Job Ref: DJMA1774
Job Title: Customer Relations Manager
Location: South East – Bedfordshire/Buckinghamshire/Northampton shire/Northern Home Counties
Salary: £45-55,000 base salary dependent on candidate and bens
Contract Type: Permanent

This is an opportunity for a Customer Relations Manager to lead and develop a number of teams across quality, complaints and customer relations team. The Customer Relations Manager will also take responsibility to develop customer experience, product and service initiatives, to enhance the customer proposition, service delivery and future acquisition, retentions and loyalty.

Working within a regulated environment, this is also a technical, fast paced and changing market environment. In addition to managing your team, you will work with product and technical peers and stakeholders to provide data and voice of the customer insight so that future strategy and product roadmaps can be improved and developed with the customer in mind.

The successful candidate will develop an engaged, motivated team through a period of change. With a strategic, commercial, customer centric approach, the Customer Relations Manager will be an excellent communicator and people manager, able to develop a case for change, using data and customer insight, presenting ideas and recommendations to technical and non-technical stakeholders, whilst ensuring a much-improved customer experience.

This is a great opportunity who is looking for a broader operational management role in a growing and changing, innovative company.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.