Head of Customer Contact

Reference: DJJM1266
Job Title: Head of Customer Contact
Job Location: East Sussex
Salary: up to £90k plus bens
Employment Type: Permanent

Reporting to the Customer Service Director, this role is with a highly successful organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in improving service delivery across the business through culture change along with coaching and development. Working as part of the senior management team you will input into future strategy and development, drive continuous improvement and deliver an enhanced operation by fully engaging your colleagues.

Some of the responsibilities will include:
• To ensure a first-class customer experience in all interactions
• To review and enhance customer contact strategy
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Build, Maintain and develop outsourced relationships
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes, have a good understanding and passion for new technology and customer interaction channels. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Head of Operations

Job Ref: DJHB1061
Role: Head of Operations
Location: Homeworking with 2-3 days office based South East
Salary: £70,000 per annum + bonus + car allowance + benefits
Job Type: Permanent

We are currently partnered with an established Utilities business in the South East of the UK who are looking to hire a Head of Operations to join their scaling team.
Reporting to the Managing Director, working as part of an established team of autonomous individuals, you will have the opportunity to support and develop a team who are embracing a fantastic culture.

Responsibilities will include:
• Managing a team across Customer Service, Collections, Billing and Sales with direct reporting lines of department heads.
• Managing the operational lifecycle from onboarding to metering, billing and collections activities.
• Interpreting analytical data to assess business performance and to generate plans for business opportunities.
• Driving and supporting team performance across the business leading the team to success.

You will be:
• Experienced working within the Utilities industry.
• From a Sales and/or Service background.
• Experienced in managing different areas of the operation and ensuring that efficiencies are being adhered to.
• A strong analytical thinker and able to work with the team to identify areas of improvement.
• An excellent communicator (both written and verbal) and experienced in the delivery of remote management of homeworking teams.
• A strong performance manager of dynamic teams.

This is a fantastic opportunity to progress with the development of a scaling business with great career potential. The position will require you to lead and develop the team and to support the Managing Director with the business vision.
You will be required to work autonomously in a diverse role that will give you the opportunity to support their vision for customer excellence. The position will be pivotal for shaping and moulding the future of the organisation.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Quality Coach – (Learning & Development/Training)

Job Ref: DJKG1320
Job Title: Quality Coach – (Learning & Development/Training)
Location: Essex, Harlow, Bedfordshire, Hertfordshire
Salary: £28k plus benefits
Permanent: Monday to Saturday (37.5 hours a week)

We are looking for a Contact Centre Quality Coach to help with quality assessment of calls and the ongoing coaching, learning and development and skills development across the customer operations centre.

The role will work across a busy, growing contact centre and support the training teams and operational leaders, to develop the capabilities, skills and competencies of staff. Supporting colleagues in delivering an excellent customer experience, championing a culture that engages staff in a continuous learning journey, focusing on a first-class service.

Some of the key responsibilities for this role will include, the support of the training team during peak demand and or absence.
Call quality listening and quality reviews, assessing against the quality framework.
Carry out monthly call assessments and coaching reviews.
Work with new recruits and early stage development advisors on a more regular basis to develop their skill, confidence and abilities.
Carry out side by side and or remote coaching and deliver feedback

If you are interested in applying for this role, you will need previous experience working with a customer led business, delivering quality coaching ideally across a contact centre operation. You will have excellent communication skills, an inquisitive nature and a consultative coaching approach.

If you have previous experience of the GROW coaching model that would be advantageous.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF4311
Role: Resource Planning Manager
Location: Redhill, Surrey
Salary: £50,000 per annum plus benefits
Job Type: Permanent
Please note that Douglas Jackson are managing ALL applications for the recruitment of this role. Please send all applications directly to mail@douglas-jackson.com

Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.

We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience – potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and exceed and enjoy working at SES.

SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.

With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.

Why you should join our team:

You’ll become part of a friendly, sociable and collaborative team who support each other to achieve their goals. It’s an exciting time to join us, as we’re growing this part of the business and have ambitious plans to transform our customer experience, meaning you’ll have the chance to make a real impact and help to lead us on our journey.

We are currently coming to the end of a 3-year transformation programme which will see us become the first Utility company in the UK and second in the world to deploy a Salesforce based SaaS billing & CRM solution, meaning you’ll be joining our progressive team and organisation at a time where we are embarking on a customer and digitally led journey to become industry leaders.

We provide the ideal environment in which to achieve your full potential. As a Silver Investors in People accredited organisation, we place a big emphasis on development. You’ll receive excellent in-house training to ensure that you succeed in your role.

For those with the ambition, there’s plenty of scope to progress into other areas of the business as we boast multiple progression routes and can offer plenty of potential to diversify and develop your career through apprenticeships and professional qualifications.

The role:
Salary of up to £50,000 per annum
Up to 10% employer contribution towards Aviva’s Group Personal Pension Plan
Free on-site parking or in local area
Working hours: 37.5 hours per week
Potential home working options

Reporting into the Customer Operations Manager, the Resource Planning Manager is a critical role responsible for managing all facets of contact centre operations such as planning, forecasting, scheduling, monitoring call volumes and other operational activities while adjusting resources to meet business objectives. This manager will provide daily direction to the team that will analyse call and channel volume history by tracking and trending Telephony Channel metrics, Email, Social Media and back-end support to ensure proper planning, accurate resource requirements and workload identification.

About you:

Here at SES Water, we recruit people based on their potential, values and fit, rather than just experience and qualifications. To join us as a Resource Planning Manager, you will need:
• 3+ years of experience performing RPM functions (capacity planning, forecasting, scheduling, real-time management) in a multi-site contact centre environment preferred
• 3+ years of experience managing an RPM team providing forecasting, scheduling and real-time management in a multi-site contact centre environment
• Strong experience with Workforce Management software that includes forecasting, scheduling, real-time adherence functionality
• Experience with telephony and CRM applications or comparable systems
• Proven leader who can execute operational best practice to achieve service excellence
• Experience of managing Teams in a contact centre environment
• Complete understanding of overall operational activities including all channels: phone, email, chat, community and social media
• Ability to design, implement and manage robust and measurable feedback mechanisms
• Customer focused leader with personal strengths of analysis, monitoring and tracking.
• Ability to write clear and concise English
• Drive, enthusiasm and energy for improving process and procedures.
• Possess good listening, written and verbal communication skills
• Team player
• Ability to work flexibly
• Strong prioritisation skills and ability to manage own workload
• Ability to make effective decisions within established procedure
• Good organisational skills

The Benefits:
• Life assurance
• Bonus scheme
• 23 days’ holiday per year, increasing to 27 with service
• Give as you earn scheme
• Financial education, savings and personal loans through Neyber – Aqualibrium – our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
• Simply Health Cash Plan, Surgical Choices and Rewards
• Confidential crisis support, counselling and legal advice
• One day paid volunteering a year
• Discounts with our subsidiaries and local retailers
• Overtime opportunities

This vacancy is being advertised by Douglas Jackson, who SES Water work in partnership with. The services advertised by Douglas Jackson are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

What’s next?

If you are eager to take on a new challenge as our Resource Planning Manager, select the apply button shown to be brought through to the application process.

We welcome all applicants, and this employer is committed to and keen that their leadership teams reflect the diversity of their employees and customers. If you would like to have a confidential discussion, or to learn more about their commitment to Diversity and Inclusion please do get in touch.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJHB4310
Role: Customer Experience Manager
Location: Redhill, Surrey
Salary: £55,000-£65,000 per annum plus benefits
Job Type: Permanent
Please note that Douglas Jackson are managing ALL applications for the recruitment of this role. Please send all applications directly to mail@douglas-jackson.com

Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.

We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience – potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and exceed and enjoy working at SES.

SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.

With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.

Why you should join our team:

You’ll become part of a friendly, sociable and collaborative team who support each other to achieve their goals. It’s an exciting time to join us, as we’re growing this part of the business and have ambitious plans to transform our customer experience, meaning you’ll have the chance to make a real impact and help to lead us on our journey.

We are currently coming to the end of a 3-year transformation programme which will see us become the first Utility company in the UK and second in the world to deploy a Salesforce based SaaS billing & CRM solution, meaning you’ll be joining our progressive team and organisation at a time where we are embarking on a customer and digitally led journey to become industry leaders.

We provide the ideal environment in which to achieve your full potential. As a Silver Investors in People accredited organisation, we place a big emphasis on development. You’ll receive excellent in-house training to ensure that you succeed in your role.

For those with the ambition, there’s plenty of scope to progress into other areas of the business as we boast multiple progression routes and can offer plenty of potential to diversify and develop your career through apprenticeships and professional qualifications.

The role:

Salary of up to £65,000 per annum DOE
Up to 10% employer contribution towards Aviva’s Group Personal Pension Plan
Free on-site parking or in local area
Working hours: 37.5 hours per week
Potential home working options

Reporting into the Head of Department, our Customer Experience Manager is accountable for overseeing and managing our customer experience design, analysis and insights, spanning;
• Leading the company wide customer experience improvement programme
• Customer experience satisfaction and NPS analysis
• Help embed customer centricity within the organisation
• Digital engagement and marketing
• Robotic process automation and design
• Channel strategy and analysis
• Customer performance and data analysis

In addition to these functions the role may be required to manage and support other business areas and functions as reasonably required.

Additionally, you will:
• Support our people plan and operational leaders in the hiring, orienting, and training of our organisation’s customer experience teams
• Define and implement standards/procedures for ensuring optimal customer experience
• Turn insight into operational action from customer feedback channels by identifying areas that are driving dissatisfaction and an increased cost to serve
• Conduct surveys to gather information on customer opinion of existing and new services
• Embed and oversee the use of social media platforms in reaching out to customers to help resolve issues and provide quick response to inquiries
• Management of key customer listening relationships including technical solutions and our Voice of the Customer programme
• Challenge the status quo, holding colleagues to account where evidence of customer service under performance or opportunities for improvement are identified
• Support organisational change to ensure a high-performing, customer-focused business
• Prepare and manage annual budgets in achieving set objectives and goals
• Direct engagement and relationship management with the Institute of Customer Service
• Working with our Customer Operations and Service Improvement Managers to drive change within the function to continually innovate the customer experience and processes to improve satisfaction and NPS as well as service handling efficiency
• Manage and execute our channel strategy alongside our Customer Operations Manager to ensure our customers retain need-based choice whilst driving operational efficiency through new and innovative engagement methods, including online, digital-voice, social etc.

In addition to these main duties our employees are required to approach their role with a ‘can do’ attitude and strive to deliver the very best for our customers and colleagues at all times.

Other organisations may call this role Customer Experience Manager, Customer Insights Manager, Digital Customer Experience Lead.

About you:

Here at SES Water, we recruit people based on their potential, values and fit, rather than just experience and qualifications. To join us as a Customer Experience Manager, you will need:
• Strong people skills and the ability to collaborate with a range of audiences
• Great decision-making, communication and negotiation skills
• Excellent stakeholder engagement skills at varying levels
• An analytical approach
• Have experience managing third parties

The Benefits:
• Life assurance
• Bonus scheme
• 23 days’ holiday per year, increasing to 27 with service
• Give as you earn scheme
• Financial education, savings and personal loans through Neyber – Aqualibrium – our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
• Simply Health Cash Plan, Surgical Choices and Rewards
• Confidential crisis support, counselling and legal advice
• One day paid volunteering a year
• Discounts with our subsidiaries and local retailers
• Overtime opportunities

This vacancy is being advertised by Douglas Jackson, who SES Water work in partnership with. The services advertised by Douglas Jackson are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

What’s next?

If you are eager to take on a new challenge as our Customer Experience Manager, select the apply button shown to be brought through to the application process.

We welcome all applicants, and this employer is committed to and keen that their leadership teams reflect the diversity of their employees and customers. If you would like to have a confidential discussion, or to learn more about their commitment to Diversity and Inclusion please do get in touch.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Operations Manager

Job Ref: DJHC4309
Role: Customer Operations Manager
Location: Redhill, Surrey
Salary: £55,000-£65,000 per annum plus benefits
Job Type: Permanent
Please note that Douglas Jackson are managing ALL applications for the recruitment of this role. Please send all applications directly to mail@douglas-jackson.com

Our vision is to be an outstanding water company delivering service excellence and we believe our people are integral to helping us achieve our goal to ensure that we deliver a high-quality service that is reliable and resilient. Our plan for the future is to ensure the services we provide are fair, future-proof, good for the planet and utilise smart technology. Water plays a role in all our lives. It’s an essential service and one that we are proud to deliver to our customers and communities.

We don’t just want to be proud of what we do, we also want to celebrate how we do it. We are an inclusive environment that values community, and your contribution to delivering our Business Plan over the next 5 years and our 5 pledges to our customers is vital. We aren’t just recruiting for experience – potential, fit and values are fundamental to building and developing our team. We want you to develop, grow and exceed and enjoy working at SES.

SES Water supplies 160 million litres of fresh water to over 735,000 people across Kent, Surrey and South London every day.

With a rich history dating back to the mid-19th century, we began by supplying water to individual parishes before merging and expanding throughout the next 150 years until today. We now maintain over 2,000 miles of water mains and manage eight treatment works, 23 pumping stations and 31 reservoirs and water towers.

Why you should join our team:
You’ll become part of a friendly, sociable and collaborative team who support each other to achieve their goals. It’s an exciting time to join us, as we’re growing this part of the business and have ambitious plans to transform our customer experience, meaning you’ll have the chance to make a real impact and help to lead us on our journey.

We are currently coming to the end of a 3-year transformation programme which will see us become the first Utility company in the UK and second in the world to deploy a Salesforce based SaaS billing & CRM solution, meaning you’ll be joining our progressive team and organisation at a time where we are embarking on a customer and digitally led journey to become industry leaders.

We provide the ideal environment in which to achieve your full potential. As a Silver Investors in People accredited organisation, we place a big emphasis on development. You’ll receive excellent in-house training to ensure that you succeed in your role.

For those with the ambition, there’s plenty of scope to progress into other areas of the business as we boast multiple progression routes and can offer plenty of potential to diversify and develop your career through apprenticeships and professional qualifications.

The role:
Salary of up to £65,000 per annum DOE
Up to 10% employer contribution towards Aviva’s Group Personal Pension Plan
Free on-site parking or in local area
Working hours: 37.5 hours per week
Potential home working options

Reporting into the Head of Department, our Customer Operations Manager is accountable for managing the end to end customer service, delivery of exceptional Service performance and operational improvement, spanning;

• Overall Customer Experience and delivery of agreed qualitative and quantitative service, productivity, revenue, cost and control objectives
• Customer Services and Support: Home Move and Onboarding, Billing Enquiries, Customer Experience Feedback and Proactive Exceptions Outbound Engagement
• Customer Billing and Meter Reading
• Workforce Planning, Management, Forecasting and Scheduling
• Acting support to the Head of Department

In addition to these functions the role may be required to manage and support other business areas and functions as reasonably required.

The Customer Operations Manager’s main duties and responsibilities include, but are not limited to;

• Lead, manage and motivate the Customer Service Team Leaders and their teams to deliver exceptional levels of performance & customer experience through strong communication, coaching and performance management.
• Set KPI’s goals and objectives for the Customer Service Team, implementing actions to improve performance to deliver increased value for our customers and shareholders and to meet Regulatory targets.
• Implement our customer service strategy, maximising the use of self- serve options to drive down cost to serve
• Create a great place to work, industry leading employee engagement and retention through strong development, engagement and recognition initiatives.
• Working collaboratively with the leadership team in analysing trends within the organisation and functions, in relation to service drivers and upheld ratios
• Working with our Customer Experience and Service Improvement Managers to drive change within the Business to continually innovate the customer experience and processes to improve satisfaction and NPS as well as service handling efficiency
• Oversee and manage our workforce and planning function to ensure timely and accurate forecast plans are in place and executed, monitored and evolved continuously
• Manage and execute our channel strategy alongside our Customer Experience Manager to ensure our customers retain need-based choice whilst driving operational efficiency through new and innovative engagement methods, including online, digital-voice, social etc.

In addition to these main duties our employees are required to approach their role with a ‘can do’ attitude and strive to deliver the very best for our customers and colleagues at all times.

Other organisations may call this role Customer Services Manager, Operations Manager, Customer Experience Manager.

About you:

Here at SES Water, we recruit people based on their potential, values and fit, rather than just experience and qualifications. To join us as a Customer Operations Manager, you will need:

• Contact Centre Operational leadership background is first and foremost
• Experience of procurement and Tendering of customer and contact centre solutions
• Strong people skills and the ability to collaborate with a range of audiences
• Great decision-making, communication and negotiation skills
• Excellent stakeholder engagement skills at varying levels

The Benefits:

• Life assurance
• Bonus scheme
• 23 days’ holiday per year, increasing to 27 with service
• Give as you earn scheme
• Financial education, savings and personal loans through Neyber – Aqualibrium – our wellbeing programme including Mental Health First Aiders and free annual comprehensive health checks
• Simply Health Cash Plan, Surgical Choices and Rewards
• Confidential crisis support, counselling and legal advice
• One day paid volunteering a year
• Discounts with our subsidiaries and local retailers
• Overtime opportunities

This vacancy is being advertised by Douglas Jackson, who SES Water work in partnership with. The services advertised by Douglas Jackson are those of an Employment Agency. We are both equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

What’s next?

If you are eager to take on a new challenge as our Customer Operations Manager, select the apply button shown to be brought through to the application process.

We welcome all applicants, and this employer is committed to and keen that their leadership teams reflect the diversity of their employees and customers. If you would like to have a confidential discussion, or to learn more about their commitment to Diversity and Inclusion please do get in touch.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.