Business Improvement and Readiness Manager

Job Ref: DJHB32063
Role: Business Improvement and Readiness Manager
Salary: up to £50,000 per annum
Location: Stafford
Role Type: Permanent

We’re currently working with a Midlands based Utilities business who are strengthening their Business Improvement and Readiness team with the addition of a Manager into the department.

You will be responsible for:
• Executing the Business Improvement strategy including; data and insight driven management, creation of performance boards, establishing daily performance huddles, team-based problem solving and a continuous improvement mentality and culture.
• Provide in-depth technical support and understanding of continuous improvement methodologies, tools and techniques to colleagues and teams at all levels within the organisation.
• Leading Operational Excellence
• Focusing on the training delivery and the ongoing development of training material for the organisation.
• Utilising structured tools and approaches to coach and mentor teams and individuals to deliver identified improvement initiatives.
• Leading multiple process improvement workstreams, with a key focus on detailed root cause analysis to solve complex business issues
• Stakeholder management and influencing of networks across the scope of improvement initiatives and the wider organisation
• You’ll provide a clear prioritised plan of how to support the business in addressing some of its key challenges and issues.

You will ideally be:
• An experienced Business Improvement / Process Improvement Manager, ideally from the Utilities industry however this isn’t entirely necessary.
• Lean Six Sigma Greenbelt and/or LCS1b/c certified.
• You will have proven experience in coaching and mentoring teams and individuals to successfully embed operational excellence.
• Strong background in coaching and mentoring Teams and individuals to successful define and deliver improvement initiatives through structured techniques.
• Able to demonstrate a deep understanding of Continuous Improvement methodologies, tools and techniques.
• Able to present and facilitate plans and ideas with the ability to lead and coach colleagues at all levels (up to and including Exec level) across the organisation.
• Highly numerate with the ability to forecast, track and articulate the value being delivered through the Team.

The business are looking for someone to fine tune and execute their business improvement strategy across all departments with clear communication to all stakeholders across the businesses.

You will be working with a small team of two other Business Improvement Manager’s to either work collaboratively and for individual customer journey maps and will have line management responsibility for 1-4 Business Improvement Specialists.

The business are going through a lot of change currently so they need individuals who aren’t afraid to roll up their sleeves and get stuck in.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.

Customer Experience Manager

Job Ref: DJHB32062
Role: Customer Experience Manager
Location: Stafford
Salary: £50,000 per annum plus bonus and benefits
Job Type: Permanent

I’m currently partnered with a scaling business who are looking to introduce a Customer Experience Manager to their growing team.

Working on the design and implementation of a clear customer experience strategy, this opportunity offers the successful individual the chance to work autonomously with ownership of the customer experience function for the organisation.

Creating a defined strategy and plan, you will need to have a methodical and planned approach.

Responsibilities will include:
• Managing, communicating with, and influencing internal and external stakeholders through customer experience initiatives and improvements.
• Designing, developing and implementing step change improvements for customer experience.
• Analysing reporting systems to discover the areas of improvement across the customer experience landscape.
• Working closely with other business units to roll out a clear and objective driven customer experience strategy.
• Owning the customer experience strategy end to end for the business.
• Responsible for embedding the customer experience ethos across the business.

You will ideally be:
• Experienced in designing and creating CX strategies.
• Analytical in your approach to creating resolutions.
• Able to demonstrate step change improvements to customer experience.
• An expert in developing strategy with an analytical approach.
• A lean six sigma green belt.
• Experienced working within in a highly regulated industry sector

This is a great opportunity to evolve within a business that are going from strength to strength with the chance to grow and develop within a scaling business.

This role offers a unique opportunity to take ownership of the customer experience strategy, designing the initial strategy as well as the processes and procedures across the customer journey.

Please note that at this time, the business are conducting all interview stages virtually due to the current climate.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.