Team Leader/Team Manager

Job Ref: DJKG1239
Job Title: Team Leader/Team Manager
Location: Stoke (Staffordshire)
Salary: £30k to £35k
Employment Type: Permanent

This is a fantastic opportunity to join an award winning, fast-paced, energetic and innovative company. As a Team Leader/Team Manager, you will need to have experience within the sports entertainment industry. This is a 24/7 – 365 day operation.

As a Team Leader/Team Manager some of your responsibilities will be:

• Take ownership for running a successful team and shift
• Review and analyse performance and KPIs
• Direct the team through a multichannel contact centre
• Knowledge of sports entertainment
• Ensuring outstanding customer service and experience

You must have an interest in sports and previous experience as a Team Leader/Team Manager. Experience in the sports entertainment industry is important along with the ability to drive goals and culture change.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Operations Manager

Job Ref: DJKG1240
Job Title: Operations Manager
Location Stoke
Salary: £40k to £45k plus performance bonus at 20% and outstanding benefits
Employment Type: Permanent

My client to looking for an experienced Operations Manager who is a proven leader and will be responsible for the day to day running of a large team within the Entertainment market. My client has been established since 2001 and are market leaders in technology within the entertainment industry and are an award-winning company.

As an experienced Operations Manager some of the key responsibilities are:
• Manage Team Leaders who will oversee approx.100fte within a 24/7 operation
• Focus on the coaching and development of the team
• Implement and execute strategic goals within the team
• Ability to showcase new ideas and concepts and follow these through
• Monitor the consumer experience and defining excellent employee experience
• Plan and schedule workload ensure targets are met

If you are interested to apply for this Operations Manager role you will have experience in showing innovations and creativity within previous roles and be able to give evidence on implementing successful strategy plans to improve operational excellence. Commercial awareness is important, along with experience working within a fast paced, fun and community environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.