Project Manager

Job Ref: DJJM1268
Job Title: Project Manager
Job Location: London
Salary: up to £60k plus bens
Employment Type: Permanent

Working within the project management team, this role is with an organisation which is growing and expanding, operating within an evolving and competitive market sector. The post-holder will be responsible for managing several projects at one time and play a pivotal role in the deal and transition process.

Responsibilities will include:
• Manage project delivery from beginning to end.
• Build and maintain successful relationships across key internal stakeholders
• To make sure all relevant targets and deadlines are met
• To evaluate, rethink and amend current programmes where necessary
• Helping to develop project management discipline across the business

The ideal candidate will have a passion for project management and stakeholder relationships. You will be able to evidence first-hand experience of developing & delivering relevant projects from beginning to end. Individuals with excellent communication skills, who can cite significant experience of project leadership, change and strategy, in conjunction with multiple stakeholder groups.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Operations

Job Ref: DJJM1266
Job Title: Head of Operations
Job Location: Norwich
Salary: up to £90k plus bens
Employment Type: Permanent

Reporting to the Customer Service Director, this role is with a successful organisation operating within an evolving market sector. The post-holder will play a pivotal role in improving service delivery across the business. Working as part of the senior management team you will input into future strategy and development, drive continuous improvement and deliver an enhanced operation by fully engaging your colleagues.

Responsibilities will include:
• To ensure a first-class customer experience in all interactions
• To review and enhance customer billing strategy
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Provide lead on change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of billing operations, developing and delivering customer engagement programmes, have a good understanding and passion for new technology and customer interaction channels. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

KYC Team Manager

Job Ref: DJJM1267
Job Title: KYC Team Manager
Location: Maidstone – South East
Salary: £30,000 – 40,000 plus bens
Job Type: Permanent

An opportunity for an experienced KYC Specialist to take responsibility for a know your customer and anti-money laundering team, Onboarding new clients within a multi-channel, digitally aligned and rapidly growing customer contact operation.

As the KYC/ AML Team Leader you will act as the escalation point and specialist for the function. You will be responsible for Onboarding new clients, performing risk assessments and act as a KYC and AML expert, performing due diligence and overseeing the identification of high risk applicants, aiming to deliver a more individual, personalised service, improving customer experience and satisfying customer needs as well as ensuring that all applications are risk free and compliant to regulation.

The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.

As the KYC Team Manager, you will work with new customers as well as senior stakeholders to identify, develop and deliver the best practice and experience possible.

The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements will be part of your responsibilities.

Some of the duties will include:
• Risk assessment of new applications, taking and uncovering information and documentation
• Conducting Due diligence using methods and practise such as CIFAS and SIRA.
• Positively influence and contribute to the team culture along with sharing best practice
• Provide exceptional customer service
• Respond to customer complaints and escalate issues as necessary
• Drive continuous improvement ethos within the contact centre and the business
• Define and develop opportunities to improve processes, procedures and a better service proposition to customers
• Lead the KYC team ensuring all SLA requirements are met as well as coaching, training and developing their skillset.
• Performing one to one appraisals and managing the team effectively

If you are interested in applying for this position, you will need a proven track record in a KYC environment and will have developed an improved customer offering. Leading teams to achieve targets within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Head of Customer Contact

Reference: DJJM1266
Job Title: Head of Customer Contact
Job Location: East Sussex
Salary: up to £90k plus bens
Employment Type: Permanent

Reporting to the Customer Service Director, this role is with a highly successful organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in improving service delivery across the business through culture change along with coaching and development. Working as part of the senior management team you will input into future strategy and development, drive continuous improvement and deliver an enhanced operation by fully engaging your colleagues.

Some of the responsibilities will include:
• To ensure a first-class customer experience in all interactions
• To review and enhance customer contact strategy
• To consistently review people and process to deliver operational efficiencies and customer excellence
• Build, Maintain and develop outsourced relationships
• Provide lead on contact centre change programmes
• Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes, have a good understanding and passion for new technology and customer interaction channels. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship.