Job Ref: DJJM1222
Job Title: Senior Claims Assessor – Team Manager
Location: Telford – Wolverhampton – Stoke on Trent – Stafford – Birmingham – Walsall
Salary: £45,000 – 58,000 plus bens
Job Type: Permanent
An opportunity for an experienced Senior Claims Assessor Client Onboarding to take responsibility for a wider Claims assessment function looking at continuous improvement and identifying trends and unusual activity, liaising and managing key stakeholders where appropriate.
The Senior Claims Assessor will be responsible for a team of dedicated Assessors, sharing technical expertise, advice and guidance with the team, as well as 1 to 1 reviews and assessing the claims which have been escalated by the team, looking at continuous improvement of internal procedures and policies. Overseeing the achievement and attainment of KPI’s/ SLA’s of the wider team.
The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business.
As the Senior Claims Assessor, you will work within the Health part of the business working closely with the team as well as heads of department and other senior customer management team to identify and develop best practice.
The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements will be part of your responsibilities.
Some of the duties will include:
Assessment of new applications, taking and uncovering information and documentation
Conducting Due diligence using methods and practice.
Positively influence and contribute to the team culture along with sharing best practice
Provide exceptional customer service via phone, email, live chat and social media
Respond to customer complaints and escalated issues as necessary
Drive continuous improvement ethos within the team and the wider business
Define and develop opportunities to improve processes, procedures and a better service proposition to customers
If you are interested in applying for this position, you will need a proven track record within Claims Assessment, you will need to have worked at a senior assessor level previously and Experience within a regulated environment is essential, however the ability to think differently, challenge the status quo whilst encouraging those around you to do the same will be key to this exciting role.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
Follow us on Twitter @callcentrejobs1
Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.