Implementation Consultant (Contact Centre Technology)

Job Ref: DJPF1249
Role: Implementation Consultant (Contact Centre Technology)
Location: South East with UK Travel
Salary: £37,000
Job type: Permanent

This is an exciting role for someone who has a passion for Contact Centre Technology and wants to work for one of the fastest growing Technology organisations in the UK. The successful candidate will deliver outstanding client solutions. Your role will include scoping client requirements, uncovering what customer experience problems need solving, and managing multiple project delivery with the added opportunity of global travel. You will also provide solution implementation services, integration development, training, and associated consulting.

What will I be doing?

• Create, review and manage project direction, approach and key deliverables
• Lead and direct the project implementation activities
• Perform remote and on-site application configuration and support
• Identify and pro-actively manage key risk areas.
• Perform application discoveries, solution design, and product configuration to customer specific requirements.
• Train customers in the use of product.
• Performance of all duties to maximise client satisfaction.

What experience and skills do I need?

• The ability to perform in a fast pace environment and possess the organisational skills to manage multiple projects with tight deadlines effectively.
• Strong analytical and decision-making skills that can be applied in a fast-moving environment.
• Excellent written and verbal communication skills.
• Excellent Presentation skills.
• Experience of training.
• High level of proficiency in Microsoft Office, ideally inclusive of Visio.
• Ability to complete administrative tasks consistently and on time

Desired Experience:
• Experience of working as an implementation consultant deploying software solutions
• Knowledge of Contact Centre Software such as Automatic Call Distribution, Call Recording, Management Reporting and Workforce Management
• Knowledge of Salesforce CRM, Contact Centre Operations, Cloud technologies, SaaS solutions, VoIP.

This role is an excellent opportunity for someone who is looking to take a step into contact centre technology and is looking for a new challenge. It is offers the chance to work alongside some leading organisations within the contact centre World.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

CRM Executive / Marketing Executive

Job Ref: DJEM1005
Job Title: CRM Executive / Marketing Executive
Location London – South East
Salary: £24k to £28k (plus performance bonus at 20% and outstanding benefits)
Employment Type: Permanent

This award-winning company are looking for an enthusiastic CRM or Marketing Executive that has experience working with multi-marketing campaigns. This organisation has been established since 2001 and are market leaders in technology within the entertainment industry.

Responsibilities:
• Execution of all reactive and planning marketing campaigns against the campaign plan
• Track activity and core campaign stats with the marketing team
• Create an integrated communication plan using various marketing channels
• To plan, execute and analyse campaigns that are live
• End to end campaign management
• Working alongside the campaign executive to plan, brief and deliver campaigns

Skills and Experience:
• CRM experience, preferably Adobe, Salesforce, Pardot etc
• Campaign management tool experience
• HTLM and CSS experience
• 12 months experience as a CRM Executive or Marketing Executive
• Experience using Adobe or Mailchimp is a strong advantage
• Preferably have worked within a fast paced and energetic environment and wanting to be a part of an exciting and driven team

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

CRM Manager / CRM Lead

Job Ref: Ref DJEM1004
Job Title: CRM Manager / CRM Lead
Location: Central London
Salary: £40,000 – £44,000 plus 20% bonus
Job Type: Permanent

A well established online based company are looking for a CRM Manager to join their team to develop and manage the current CRM system and technologies.

Role Responsibilities:
• Understand and implement the needs of the CRM team
• Provide solutions to improve campaign efficiency
• Optimise technology and processes through the organisation
• Marketing campaigns
• Data unity across all customer lifecycles
• Bridging the gap between marketing, products and technology

What are we looking for:
• CRM Tooling experience
• Working from a technical and operational support background
• Adobe campaign experience

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

CRM Executive / Marketing Executive

Job Ref: DJKG1267
Job Title: CRM Executive / Marketing Executive
Location London
Salary: £24k to £28k (plus performance bonus at 20% and outstanding benefits)
Employment Type: Permanent

This award-winning company are looking for an enthusiastic CRM or Marketing Executive that has experience working with multi-marketing campaigns. This organisation has been established since 2001 and are market leaders in technology within the entertainment industry.

As a CRM or Marketing Executive some of your responsibilities will be

• Execution of all reactive and planning marketing campaigns against the campaign plan
• Track activity and core campaign stats with the marketing team
• Create an integrated communication plan using various marketing channels
• To plan, execute and analyse campaigns that are live

You will have natural flare with innovation and creativity and have 12 months experience as a CRM Executive or Marketing Executive. Experience using Adobe or Mailchimp is a strong advantage. You will need to have worked within a fast paced and energetic environment and want to be part of an exciting and driven team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.