CRM Executive / Marketing Executive

Job Ref: DJKG1267
Job Title: CRM Executive / Marketing Executive
Location London
Salary: £24k to £28k (plus performance bonus at 20% and outstanding benefits)
Employment Type: Permanent

This award-winning company are looking for an enthusiastic CRM or Marketing Executive that has experience working with multi-marketing campaigns. This organisation has been established since 2001 and are market leaders in technology within the entertainment industry.

As a CRM or Marketing Executive some of your responsibilities will be

• Execution of all reactive and planning marketing campaigns against the campaign plan
• Track activity and core campaign stats with the marketing team
• Create an integrated communication plan using various marketing channels
• To plan, execute and analyse campaigns that are live

You will have natural flare with innovation and creativity and have 12 months experience as a CRM Executive or Marketing Executive. Experience using Adobe or Mailchimp is a strong advantage. You will need to have worked within a fast paced and energetic environment and want to be part of an exciting and driven team.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Resource Planning Manager

Job Ref: DJPF1243
Job Title: Resource Planning Manager
Location South West/Midlands
Salary: £40,000
Employment Type: Permanent

As the Resource Planning Manager, you will Support the Operational Strategy by ensuring the business has the right people in the right place with the right skill, delivering a quality service that delights the customer. You will manage the Resource Planning team to ensure delivery of long, medium and short term plans.

Some of the Responsibilities include:
• Deliver an innovative workforce agility strategy that ensures optimal schedule effectiveness while also supporting enhanced employee satisfaction, minimisation of external attrition and delivering year on year Cost Per Minute reductions
• Direct line management responsibility for Planning Specialists, delivering coaching and performance management on a regular basis, both face to face and using remote methods
• Support the creation and delivery of alternative operating model scenarios covering two to five year window, including recommendations on resourcing, technology investment and location of services
• Act as SME in the use of the company’s WFM tools, suggesting and driving future changes/enhancements

If you are interested to apply:
• Extensive experience in WFM in a fast paced customer focused environment
• In depth knowledge of WFM methodologies and technology
• Strong working knowledge of management reporting tools and processes within the contact centre industry (ACD, CRM, e-mail etc.)
• Advanced IT skills, specifically MS Excel
• Excellent influencing and relationship building / interpersonal skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Operations Manager

Job Ref: DJKG1240
Job Title: Operations Manager
Location Stoke
Salary: £40k to £45k plus performance bonus at 20% and outstanding benefits
Employment Type: Permanent

My client to looking for an experienced Operations Manager who is a proven leader and will be responsible for the day to day running of a large team within the Entertainment market. My client has been established since 2001 and are market leaders in technology within the entertainment industry and are an award-winning company.

As an experienced Operations Manager some of the key responsibilities are:
• Manage Team Leaders who will oversee approx.100fte within a 24/7 operation
• Focus on the coaching and development of the team
• Implement and execute strategic goals within the team
• Ability to showcase new ideas and concepts and follow these through
• Monitor the consumer experience and defining excellent employee experience
• Plan and schedule workload ensure targets are met

If you are interested to apply for this Operations Manager role you will have experience in showing innovations and creativity within previous roles and be able to give evidence on implementing successful strategy plans to improve operational excellence. Commercial awareness is important, along with experience working within a fast paced, fun and community environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Team Manager (Contact Centre)

Job Ref: DJKG1264
Job Title: Team Manager (Contact Centre)
Location: Hertfordshire and the Greater London area
Salary/OTE: £33k to £35k (plus annual bonus)
Employment Type: Permanent

This is a fantastic opportunity for an experienced Team Manager to join an outstanding market leading organisation within a service environment.
As a Team Manager you will lead, motivate and manage the customer operations strategy and day to day management of second line technical support.
This role reports into the Senior Customer Operations Manager and you will manage a support team of 6 people.

As the Team Manager some of your responsibility will be to:

• Monitor escalations of situations, billing, technical and complaints
• Provide data and reporting of KPI’s and trends
• Develop relationships with key suppliers including improvement to drive delivery of approved changes
• Maintain an ongoing Service Improvement Plan
• Train, coach and mentor the hotline/service team and their career development

If you are interested in applying for this position, you will need to have experience in managing a service desk within a B2B environment and show exceptional team management, analytical and planning skills. Experience working within a regulated environment is important for this role along with a proven track record of developing and implementing continuous improvement both in process, technology and working practices.

The role operates Monday to Sunday with alternate weekends worked.

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)

Job Ref: DJMA1778b
Job Title: Sales Executive (SAAS) Business Development Manager (GERMAN SPEAKING)
Location: South East, London, UK, or could be based in GERMANY
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

You must be fluent in German or a German Native. This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Sales Executive (SAAS) Business Development Manager

Job Ref: DJMA1778
Job Title: Sales Executive (SAAS) Business Development Manager
Location: South East, London, UK
Salary: £65-85,000 base dep on candidate with 65k uncapped OTE.
Contract Type: Permanent

There are three roles. 1 x UK Sales Professional
1 x German Sales Exec – can be based in Germany or UK
1 x Spanish speaker Sales can be based in Spain or UK
1 x French speaker Sales Exec

This is a newly created position to join a high growth, award winning, software SAAS and technology provider to enterprise wide organisations across the Finance, Telco and Utilities markets.

The business are growing fast, an entrepreneurial business and to continue with this growth they are looking for experienced sales professionals to continue to take their propositions, products and services to new contacts within existing accounts and new name logo clients.

The Sales Executives will work as a trusted advisor, consultative sales person who is able to build and nurture senior level relationships and demonstrate the gravitas and experience to be able to scale from lower level stakeholders to ‘C’ level conversations.

You will manage the sales activities associated with selling to targeted major accounts in the UK, Spain, France, Germany across all sectors.

As the Sales lead you will work with the sales team to provide product feedback to Product Marketing and Development.

You will be able to structure and generate initial engagements and multi-year enterprise deals with customers

If you are interested in applying for this role, you will need a strong background delivering, or understanding Customer Experience. Sales of customer experience related products or services, CX (understanding customer journeys). A consistent career track record ideally with knowledge of business a vertical market, Financial Services, Telco or Utilities. A team player with a can do attitude.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Customer Success Manager

Job Ref: DJMA1772
Job Title: Customer Success Manager
Location: South East – Central London
Salary: £50,000 base salary dependent on candidate plus 10% bonus
Contract Type: Permanent

This is a newly created position to join a high growth, award winning, software and technology provider to large organisations across the Finance, Telco and Utilities markets.

The business is a developing, fast growth, entrepreneurial business and to continue with this growth they are looking to appoint a Customer Success Manager.

The Customer Success Manager will have responsibility for managing the company’s existing client relationships and their on-going delivery of software solutions.

The Customer Success Manager will be the key point of contact between the employer and their customers, working to help them maximise the value they derive from the products and solutions.

Understanding the customers emerging needs and helping them align their programs with best practices and key success factors.

You will be primarily responsible for all training deliverables across the range of products and solutions and will provide front line services to clients to educate on effective license management, facilitate all training, explain new features and ensure license usage.

You will take pride in ensuring customer success by being dedicated to your customers’ deployment, adoption, and training to guarantee customer satisfaction.

If you are interested in applying for this position, you will need to have experience in technical training delivery with a focus on SaaS with a proven track record of delivering training to 100+ users together with experience of working in both the professional services execution sector in a sales, account management, training, consulting and or professional services environment. A team player with excellent communication skills.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.