Customer Experience Consultant/Solutions Architect

Job Ref: DJMA1769
Job Title: Customer Experience Consultant/Solutions Architect
Location: South East with international travel
Salary: £50,000- 70,000 base salary dependent on candidate plus bonus
Employment Type: Permanent

This is a newly created position to join a high growth, award winning, software and technology provider to large organisations across the Finance, Telco and Utilities markets.

The business are a growing, fast growth, entrepreneurial business and to continue with this growth they are developing a new function and role of a Customer Experience Consultant/ Solutions Architect.

The position will work with the global account teams and have a really good understanding of Customer Experience design and customer journey mapping for ‘enterprise customers’, ideally within Finance, Banking, Telco or Utilities.

The Solutions Consultant will work with the account teams to identify opportunities within clients, preparing a proposition/solutions, business case, customer journey mapping etc and present/consult with the client around the solution and benefits it can bring.

The role will be based in London, when not travelling with clients (there is an option to do some working from home on occasion). The clients will be globally based so there will be international travel.

If you are interested in being considered for this role, it is important that you understand the business are a fast growth organisation, a can-do attitude and ability to work with a multi-skilled workforce to get the best from any situation will be required. They are looking for individuals who can add value and build for the future.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.