Reporting Analyst

Job Ref: DJEM1010
Job Title: Reporting Analyst
Location: Surrey
Salary: 25k – 30k plus yearly bonus based on performance
Employment Type: Permanent

A brand-new opportunity has become available for a Reporting Analyst to work within a well-known manufacturing company and well established organisation. Due to growth within the function, this role will join a small team to develop reports, dashboards and mine data using Excel.

Within this role you will be responsible for being the analytical aspect of the department supporting the team leader with analysis and reporting. Customer Insight and Voice of Customer will be the focus of the role, the individual will have to be confident enough to build dashboards and presentations to report on this.

• Provide Analysis and Reporting to the team
• Provide operational support during busy periods whether it be via telephone or case management
• Design and develop metrics, reports and analysis to drive key business decisions
• Creation of management reports

I am looking for an individual who has experienced producing reports, is able to extract data from a CRM system and have strong Excel skills.

The business is looking for someone who is a good critical thinker and is able to communicate to all levels of the business, being able to assemble and analyses data for business reports is an essential part of this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Reporting Analyst

Job Ref: DJEM1015
Job Title: Reporting Analyst
Location: Surrey
Salary: up to £28,000 plus & Benefits
Employment Type: Permanent

This is an excellent opportunity for an experienced Reporting Analyst to join a well-established Customer and Network Support team based in Surrey. They are looking for someone who can support the team leader with analysis and reporting.

Responsibilities include:
• Providing analysis and reports to the team leader
• Building dashboards and presentations to report on Customer satisfaction, Voice of the customer and productivity
• Design and develop metrics, reports and analysis to drive key business decisions
• Ad-hoc providing operational support to the CANs team during busy periods

Experience required:
• Ability to communicate at all levels in the business
• Strong excel skills
• Experience using Analytical tools
• Desirable experience with Service now

Overall, someone that has come from a reporting and analytical background who still has the communication skills to be able to deliver their findings across to board.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.