“I am very impressed with Hannah at Douglas Jackson. She is probably the most professional and competent head-hunter I have worked with. She consistently demonstrated dedication and professionalism in her support and advice. Hannah had a perfect understanding of the role, and was able to translate it into effective interview preparation. She is serious about her work and an extremely good communicator who works to support both the client and the candidate. Highly recommended !”

Ralf Director of Customer Experience, Europe

“Douglas Jackson (DJ) provide an executive search service. They spend time understanding your career aspirations and personal drivers. As opportunities become available DJ inform you of the position and discuss whether this would be a good match. From my experience the selection, interview and follow up have been outstanding with DJ being professional at all times, providing details of the process, interview arrangements, supporting preparatory information and keen to follow up with the candidate and client.

Key to the success of DJ is their ability to quickly establish a relationship built on trust with the candidate and client. In this way DJ are hugely successful in matching the candidate to the most appropriate opportunities and clients.

I’d definitely recommend DJ to colleagues and other organisations.”

Andrew Head of Customer Services

“As a contact centre manager specialising in customer service, I have had to engage many recruitment firms as both a client and a candidate.

Having recently been placed in a role by Michelle at Douglas Jackson, I can honestly say that I have never encountered an individual, or company so in tune with the needs and intricacies of recruiting for the Contact Centre Industry

Michelle immediately understood my experience and suggested roles that perfectly suited my needs.

During the recruitment process she was always on hand to offer advice, guidance and feedback whilst promoting my strengths and skills to potential employees. Michelle also went the extra mile by securing me tickets to industry events as a guest of Douglas Jackson in order to provide networking and learning opportunities, this would later prove to be a crucial part of securing my placement with a Multi-National Company.

I would recommend any Contact Centre Executives looking to further their career to trust Douglas Jackson to find the right job for them.

Marc Contact Centre Manager

“Lorraine helped me secure my current role and I couldn’t be happier! Throughout our relationship and the recruitment process I found Lorraine to be professional, thorough, quick to respond and supportive. She took time to understand my skills and capabilities but equally, what I wanted from a role and an employer. I really enjoyed working with Lorraine and would thoroughly recommend her and Douglas Jackson to others. Thanks Lorraine.”

Tracy Head of Customer Service

“The whole experience from start to finish of being contacted by Stuart Brown from Douglas Jackson was pleasant, professional, appropriate and productive.

Originally I was contacted for a role that I initially rejected. Thinking nothing more of it a few weeks later Stuart Brown contacted me again. This time it was to inform me of an alternate position with the same client. This was far better suited to me and my circumstances at the time and so I began the journey of recruitment with Douglas Jackson.

Along the way it was evident that Stuart had listened carefully to my circumstances and was able to represent his client to me with clarity and candour. As expected I was provided with a documented job description, furthermore Stuart clearly knew his client and had understood this position well and was able provide me with valuable and insightful information about the client’s goals and strategy. He was able to paint a picture of a rewarding and energetic culture, with values that encouraged me to consider this role as a good match for my personal circumstances and values.

At each stage Stuart kept in contact and most strikingly of all when he said he would thereby keeping his promises, managing my expectations and keeping me appropriately informed about interviews etc, allowing me to feel comfortably prepared for each stage. After successful interviews he also demonstrated diligence and providing ongoing support for me and his client with follow up calls ensuring a smooth recruitment transition.

Overall I can comfortably recommend Stuart Brown and Douglas Jackson to any candidate or client looking for their next assignment or to fill their vacancies respectively. The Douglas Jackson approach to understanding their client and candidate needs, conducting searches and communicating with their client and candidates embodies professionalism – amongst the highest I have known.”

Russell Business Improvement Manager

“I have currently had the pleasure of working with Lorraine Dufty.

I have been in contact with many agencies whilst looking for a new role and have found many people to behave in an unprofessional manner, so when I come across a person who behaves is such a professional manner, I think it’s only right for them to be congratulated. Lorraine is a very competent member of your team and I have enjoyed working with her.”

Hayley Client Relationship Manager

“Thanks so much for overseeing the process so efficiently- I will definitely recommend your services to my colleagues”

Charlotte Resource Planning Professional

“I love dealing with you Hannah, you make everything very easy and uncomplicated :o”

Karen Recruitment & Training Manager

“Many thanks to Lorraine at Douglas Jackson for working with me to find the perfect new opportunity. In just a couple of weeks of working with Lorraine and the team, I have managed to secure a fantastic new role with an excellent brand. I really appreciated Lorraine’s ability to understand me, my requirements and expectations and then be able to match me to a perfect fit role. A great and efficient service!”

Mandy Head of Customer Services

“As a candidate I cannot praise Douglas Jackson enough. In a highly competitive field they stand out as my number one choice for securing a new role. They deliver exactly what I expect of them time after time, and to a high standard. They remember what so many recruiters forget, “stay in touch, update, recommend roles and give advice” For me their secret has been that you have a relationship with them and are not just a number. They instil a confidence in me that my next big role is my next interview.”

Del Crosby Head of Customer Relations


“Hi Hannah,

Just a quick note to say thanks for your help during the interview process.

I had a great time and learnt a lot! I know this is your job but I really appreciate the faith you showed in me and this opportunity has been a great experience.”

Social Media Manager.

“Douglas Jackson were instrumental in helping secure my current position. Their guidance, direction and insight helped support me through                    each interview and presentation stage to secure my dream job. A big thanks to Michelle and the team”.

           Robin COO

“I am particularly impressed with Hannah’s awareness of the industry, vigour and rigour in presenting appropriate opportunities to me. She was able to listen and understand my aspirations and was passionate about my career progression. Throughout, Hannah was honest, approachable and supportive and I would strongly recommend for individuals seeking their next opportunity to contact her….”

Head of Customer Change

“As someone associated with the Customer Service industry for 20 years, I have no hesitation in recommending Michelle Ansell and her colleagues at Douglas Jackson. They themselves provide excellent customer service to all their customers (individuals and companies) meeting and exceeding customer expectations. Most of all, I am impressed by their attitude of doing the right thing for both recruit and recruiter irrespective of short term gains that might arise from doing otherwise.”

Don Hales Founder, Customer Service Training Network and Customer Service Training Awards

“Michelle is an established and well networked recruiter with a number of years proven experience within the customer service, contact centre and sales environments. Michelle always seems to have an abundance of enthusiasm for her work and no task is to big or small to command her full attention and her best efforts. Always willing to go the extra mile, I am happy to recommend Michelle as a professional and ethical recruiter.”

Head of Customer Services, Leading Retail and Online brand

“I have known Michelle for some time now and she and Douglas Jackson are one of the few Executive search and selection businesses that I would recommend for the Contact Centre Industry”.

Ross Telfer Managing Director

“This is a people industry and Douglas Jackson really understand that matching candidates to the individual company’s culture is critical for successful recruitment. I’ve been very impressed by both the professional nature of their service as well as the quality of the potential candidates put forward.”

Sholto Mee Account Director

“I worked very closely with Lorraine, with her placing me in a Senior Role. I found Lorraine to be dedicated, professional and above all have a high level of knowledge in the field I work in. Regular contact which I feel as a candidate you need so much to have the confidence that the headhunter is working for you. Lorraine did this and went above and beyond on a regular level. I would highly recommend Lorraine and Douglas Jackson. Thank you so much for your fantastic service and support in placing me.”

Amanda Head of Contact Centre
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